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-   -   Is this normal for flying in business? (https://www.flyertalk.com/forum/travelbuzz/1760221-normal-flying-business.html)

pinniped Apr 22, 2016 1:02 pm

I don't understand why all airlines don't allow the premium-cabin passengers to choose their meal 24 or more hours in advance. You would think that would reduce the amount the airline needs to overstock on the flight, and you'd have happier customers.

AA does this. Very simple webpage. Everybody wins.

slawecki Apr 22, 2016 3:05 pm


Originally Posted by pinniped (Post 26521912)
I don't understand why all airlines don't allow the premium-cabin passengers to choose their meal 24 or more hours in advance. You would think that would reduce the amount the airline needs to overstock on the flight, and you'd have happier customers.

AA does this. Very simple webpage. Everybody wins.

i just returned from ath-lhr-iad on AA(ba metal). my wife and were not allowed to choose seats either way. i cannot imagine choosing a meal with them(we flew I, wich is biz class) no choice the other way either.

Tchiowa Apr 22, 2016 3:19 pm


Originally Posted by slawecki (Post 26522414)
i just returned from ath-lhr-iad on AA(ba metal). my wife and were not allowed to choose seats either way. i cannot imagine choosing a meal with them(we flew I, wich is biz class) no choice the other way either.

?? Why weren't you allowed to choose seats in business class? I understand that you couldn't do it with AA but a quick phone call to BA would allow you to choose seats.

pinniped Apr 22, 2016 6:25 pm


Originally Posted by slawecki (Post 26522414)
i just returned from ath-lhr-iad on AA(ba metal). my wife and were not allowed to choose seats either way. i cannot imagine choosing a meal with them(we flew I, wich is biz class) no choice the other way either.

That sucks. It shouldn't be that way. Not for business class passengers on any remotely sophisticated airline. (Hell, it shouldn't be that way on unsophisticated ones either...)

1kBill Apr 23, 2016 10:11 am


Originally Posted by slawecki (Post 26522414)
i just returned from ath-lhr-iad on AA(ba metal). my wife and were not allowed to choose seats either way. i cannot imagine choosing a meal with them(we flew I, which is biz class) no choice the other way either.

This is a BA thing. Only higher level elites and paid F (yes, F, but not business; that's disgraceful, IMHO) get to choose seats prior to check-in without paying extra. If you book through a TA, they may be able to select seats for you in advance without charge.

ou81two Apr 23, 2016 2:47 pm


Originally Posted by Dan1113 (Post 26499701)
We don't usually fly in business too often but have recently started doing so more and more. Usually I book pretty close to the front but due to a last minute change, on yesterday's flight with AF, we were in the last row of business.

For the first meal service, when they got to us, they said somebody had pre-ordered a special meal but obviously didn't take it or something, because they were out of the only meal choice and they were wanting to give me this special meal instead. I wasn't overly happy with this but they did manage to find a nearly identical meal, from premium economy I think (since there were no salt/pepper shakers and the salad was literally only lettuce).

For the second meal service, where there were three options, both my partner's and my preferred choice were out, so we had to go for one of the other options.

Is this a curse of flying in the last row of business, that they run out of options? I never had this happen before since I am usually at the front. I get they maybe can't take 30 of everything, but given how much we paid in cash for these tickets - it wasn't paid by employers or miles - it left a bit of a bitter taste, you could say!

The only way to prevent this from happening is to have every single one of the meal choices for each and every passenger in business. It would be prohibitive in terms of space on the plane, food cost, etc.

Sometimes booking towards the front of the cabin can help. Most airlines have their own criteria for asking. Some will ask their elites first. Some paid first.

pinniped Apr 23, 2016 9:09 pm


Originally Posted by ou81two (Post 26525683)
The only way to prevent this from happening is to have every single one of the meal choices for each and every passenger in business. It would be prohibitive in terms of space on the plane, food cost, etc.

No, the better way is to simply ask the passengers what they want. Those who care will tell you - AA asks that you do it 24 hours before the flight. Those who don't care will get the process that happens today.

I'm surprised more don't. Unlike Y, where demand outstrips capacity and airlines don't really have to try, there's actually some decent competition for paid J/F traffic. This simple differentiator doesn't cost the airline hardly anything.

weero Apr 24, 2016 8:51 am


Originally Posted by Tchiowa (Post 26522457)
?? Why weren't you allowed to choose seats in business class? I understand that you couldn't do it with AA but a quick phone call to BA would allow you to choose seats.

No.

Only elites get those preallocations or those willing to pay a fee.

And on codeshares not even that may work.

AA has nothing to do with this.


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