Do hotel managers read Flyertalk ?
 

Do individual hotel managers read the FlyerTalk comments? Have you noticed any hotel changes as a result of FlyerTalk? I know they read TripAdvisor as managers comment on different posts.

I've noticed a few hotel managers respond to posts throughout the years, but it's not terribly common.

I wouldn't be surprised if hotel managers lurk on the site as a source of instant feedback. Flyertalk posts often seem to come up near the top of Google search results.

Interesting .....

WillTravel, you would be surprised

there is also http://en.wikipedia.org/wiki/Google_Alerts

I'm sure some do read comments. But given the hyperbole and vitriole that are present in a high percentage of posts that are critical of the hotel, I doubt that changes are made.

Example. If I were a hotel manager and I were to read a post saying "I stayed at the Tchiowa hotel and found that the restrooms in the lounge area were dirty" then I'd look into it.

However, if I were to read a post saying "the staff at Tchiowa Hotel are a bunch of incompetent morons who deliberately soiled the restrooms because they don't care about people and are just trying to screw the public and I'm filing a DOT complaint and looking for compensation under EU764 and I hope the place burns to the ground because it's the worst hotel in the history of the world and I don't understand why anyone ever stays there" then I might not actually finish reading it.

Most FA do it even know of FT, and Hotel people forget it, most in the travel industry never heard of FT.

Do hotel managers read Flyertalk ?
 

I'm a good friend of a GM of an international chain hotel and when I mentioned FT he admitted he'd never heard of it. I'll check with him on my next trip to see if he ever looked at it. I doubt it.

Dito. Among my friends in the luxury industy, no one heard of FT, certainly no industry relevance in hotels.

Individual property GMs: I wouldn't expect it too much.
Corporate representatives: they're definitely here.

The hotel manager/owner responses on TA seem to be from small independent hotels, B&B's, and the like. I don't often see Marriott GM's posting on TA, although I suppose it's probably happened somewhere.

Well this is FlyerTalk, not HotelGuestTalk...

That said, of course good managers should keep up with any public chatter about their properties.

I recently received a PM from the GM of a newly-opened Hyatt when I mentioned I knew a large group of people staying there shortly after opening.

He offered up his contact information in case they needed anything during their stay. I thought that was a nice gesture.

Trip Advisor would be more likely.

social media (and website) awareness continues to increase at astronomical rate

http://en.wikipedia.org/wiki/Google_Alerts

There are a few hotels here that have official representative accounts and sometimes post. I immediately think of Westin Tokyo (some customer service person responsible for elites) and the GMs of the Four Points at LAX and the Westin LAX. I'm sure there are other examples, plus sometimes FT comments are brought to the hotel's attention through the corporate chain-level representatives here on FT.