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What Are Your Top Frequent Flier Award Redemption Pet Peeves? The 2014 Edition

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Old Oct 27, 2014, 6:47 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: jspira
The 2014 Frequent Flyer Award Redemption Pet Peeves Poll is now underway.

This poll focuses on which aspects of the award redemption process bother the frequent flyer the most.

Please take the poll here and join the discussion in this thread.
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What Are Your Top Frequent Flier Award Redemption Pet Peeves? The 2014 Edition

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Old Oct 26, 2014, 10:12 am
  #16  
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Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
Originally Posted by BigLar
Are you sure that's not APD? Those can get pretty hefty (LHR being the worst, IIRC), and the airline has no control over that.
Yes, I'm certain it's not APD.

When DL aligned fares with AF/KL, they added the ex-Europe (fuel?) surcharge.
rwoman is offline  
Old Oct 26, 2014, 11:23 am
  #17  
 
Join Date: Feb 2006
Location: PHX
Programs: AAdvantage Platinum, SkyPesos peon
Posts: 128
My pet peeve for sure: Having to telephone for ticket availability information on FF program partners. Then being charged a fee for customer service assist over the phone!
catdad is offline  
Old Oct 26, 2014, 12:17 pm
  #18  
 
Join Date: May 2013
Posts: 38
Show me the inventory! Haveing to go to various web sites to find flights and then having to call the airline and pay their fee to book the tickets is unacceptable.
azmike is offline  
Old Oct 26, 2014, 12:18 pm
  #19  
 
Join Date: May 2014
Posts: 740
Originally Posted by Miggles
Poll doesn't work for me. When I click submit, it says there is an error and something about "the question is required."
Yep me too. Not going to waste any more time on it.
ppp909 is offline  
Old Oct 26, 2014, 12:34 pm
  #20  
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Originally Posted by azmike
Show me the inventory! Haveing to go to various web sites to find flights and then having to call the airline and pay their fee to book the tickets is unacceptable.
Many airlines will waive the phone booking fee if you explain it cannot be booked online.
rwoman is offline  
Old Oct 26, 2014, 12:35 pm
  #21  
 
Join Date: Jan 2010
Location: SFO
Programs: Paid F
Posts: 238
Devaluation!

I might spend years accumulating enough miles for a special trip only to see the value of those miles arbitrarily cut 50%.

It is dawning on many that accumulating and saving these miles is just a waste of time
JW76 is offline  
Old Oct 26, 2014, 1:29 pm
  #22  
 
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,089
Mine has been lack of upgrade space on international flights at booking.
Artpen100 is offline  
Old Oct 26, 2014, 2:54 pm
  #23  
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Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
- fuel surcharges
- phantom availability
- the inability to book anything complex online
- airlines rigging their search engines to not show you a variety of available and permissible routings
- random devaluations that make your miles useless
- airlines deciding a technically legal routing is illegal because some barely literate "supervisor" feels like it
GetSetJetSet is offline  
Old Oct 26, 2014, 3:03 pm
  #24  
 
Join Date: Jun 2008
Posts: 4,187
Originally Posted by JW76
Devaluation!
+1

It is disturbing how miles are devalued every year. One should be able to earn them, save them, and then use them when one's income decreases in retirement, disability, or unemployment without such a penalty.

If anything, airlines should pay "interest miles" to those who do not use them right away.
Indelaware is offline  
Old Oct 26, 2014, 6:06 pm
  #25  
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Join Date: Jul 2000
Location: PHX and LIH
Programs: AA: 2 MM
Posts: 85,551
Dynamic awards on AA. Used to be 25K for AAnytime domestic one-way awards. Now, it can apparently be anything. Of course, sometimes it's less than 25K. Those I don't mind so much.
ILuvParis is offline  
Old Oct 26, 2014, 7:22 pm
  #26  
 
Join Date: Oct 2005
Location: Here Today, There Tomorrow
Programs: 2.96MM DL DM, Hyatt Globalist, AA Plat Pro, UA Silver, HH Lifetime Diamond, Marriott TE
Posts: 1,318
Insanity of sky high redemption levels. Example: 100k for a seat up front on a totally empty 737, seven months out from DTW to BOS. An hour and a half flight. Yes, on Delta.
Aloha1 is offline  
Old Oct 26, 2014, 7:35 pm
  #27  
 
Join Date: Jun 2008
Location: PBI / JFK, ISP, LGA
Programs: AA, AS, AV, B6, DL, F9, WN
Posts: 866
Any and all extra fees on tickets.
Open Jaw is offline  
Old Oct 26, 2014, 9:35 pm
  #28  
 
Join Date: Jun 2001
Location: Tucson, AZ, USA
Posts: 1,124
Might seem petty to most people.

I have been trying to find an award flight to South Florida in January. Preferably using AA's Citibank Reduced Mileage awards. Can find a lot of seats on both AA and US since they are partners.

BUT, the Citi Reduced Awards are only good on AA metal. Most of the Award seats use a combination of AA and US Metal, So the Call center says nope.

AND, because the Reduced Awards cannot be booked on line, I get stuck with $20/ticket phone fee.

If AA and US are now under the same umbrella for regular awards, why not on the Citi Awards????

mapsmith is offline  
Old Oct 26, 2014, 11:36 pm
  #29  
 
Join Date: Feb 2014
Location: South Florida
Programs: DL GM, SPG GOLD, UA DIRT, AA PLAT, US (RIP), Hilton HHonors
Posts: 705
stupid tourists sitting in the back of the plane who fill up the overhead storage in the front.
HatAndJacket is offline  
Old Oct 27, 2014, 1:37 am
  #30  
 
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
1. Lack of award spaces.
2. Poorly trained: phone agents...therefore more HUCA !
3. Charging more miles on partner airlines ?
4. BA types exorbitant "carrier surcharges" ( previously Fuel Surcharges)
HMPS is offline  


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