What Are Your Top Hotel Pet Peeves, 2013 Edition
#106
Join Date: Jan 2010
Location: New York and Vienna
Programs: PA WorldPass Platinum, AA, DL, LH. GHA Black, SPG and HHonors Gold
Posts: 3,870
#107
Join Date: Feb 2005
Location: KSPB
Programs: AS, HH, UA, IHG
Posts: 76
I know you may be wearing 3 sweaters but I'm visiting your part of the world and would like to be able to sleep in some sort of comfort. I know the system can be overridden - go find the person who can do it.
#108
Join Date: Nov 2006
Location: DEN
Programs: nada these days
Posts: 438
Hearing someone in another room peeing. NO THANK YOU.
#109
Join Date: May 2010
Location: Arizona
Programs: US Airways, Marriott
Posts: 6
Loud porno movies
My biggest peeve is the guy next door who buys the all day porn package and plays it at top volume so I have to listen. Sometimes, the hotel management is too embarrassed to ask them to turn it down.
#110
Join Date: Nov 2010
Posts: 1
I am allergic to cigarette smoke. If the non-smoking room smells at all of cigarettes, I will go to the front desk and demand another room. Not breathing is Not fun.
Hard to find electrical outlets. I need to be able to charge my phone and plug in the computer. The phone needs to be at the bedside and the computer on the desk. Usually the desk is ok, but the bedside, forget about it, half the time it is BEHIND the bed.
WiFi is also annoying, either expensive or slow or worst BOTH!
The Sliding Bathroom Door that doesn't close all the way. In order to make the rooms less cramped feeling, they are putting in sliding bathroom doors, but they don't close all the way and they don't lock. This has been embarrassing when you are sharing a room with a friend.
But my biggest peeve that is Not on the List is Setting the Time on the Alarm Clock. It is Minutes, sometimes Hours off, because someone else reset it for their needs, and I can't figure out how it was done. If it is really bad, I've been known to unplug it, rather than think it is giving me useful information. But I also travel with my own alarm clock (I need it to BEEP, not turn on a radio station, some hotel clocks don't beep). So not having their clock is only mildly annoying.
Hard to find electrical outlets. I need to be able to charge my phone and plug in the computer. The phone needs to be at the bedside and the computer on the desk. Usually the desk is ok, but the bedside, forget about it, half the time it is BEHIND the bed.
WiFi is also annoying, either expensive or slow or worst BOTH!
The Sliding Bathroom Door that doesn't close all the way. In order to make the rooms less cramped feeling, they are putting in sliding bathroom doors, but they don't close all the way and they don't lock. This has been embarrassing when you are sharing a room with a friend.
But my biggest peeve that is Not on the List is Setting the Time on the Alarm Clock. It is Minutes, sometimes Hours off, because someone else reset it for their needs, and I can't figure out how it was done. If it is really bad, I've been known to unplug it, rather than think it is giving me useful information. But I also travel with my own alarm clock (I need it to BEEP, not turn on a radio station, some hotel clocks don't beep). So not having their clock is only mildly annoying.
Last edited by AuntieM42; Mar 14, 2013 at 1:44 am Reason: Added more stuff.
#111
Join Date: Jun 2005
Location: London
Posts: 610
1. No free wifi
2. Not enough sockets to plug in assorted chargers
3. No speakerphone on the work desk
2. Not enough sockets to plug in assorted chargers
3. No speakerphone on the work desk
#112
Join Date: Jun 2012
Posts: 729
Speaking of which, I'm calling you out, Washington Hilton, for your newly instituted policy of charging $10/day for fitness center access! I've been your guest once a year for 12 years because of a particular conference I attend and because my company pays for my room there. You charge an increasing rate for wi-fi in the room, nobody can get wi-fi in the conference facilities, your restaurants are overpriced, and now you charge for fitness center access! Thank goodness you got rid of the restroom attendants several years ago; I'm so grateful I can at least use the facilities for free now.
#113
Join Date: Aug 2005
Posts: 1
Dirty air returns and filters. First thing I check.
Moldy shower grout.
Nasty carpet or bedspreads.
Moldy shower grout.
Nasty carpet or bedspreads.
#114
Join Date: May 2010
Location: FSD
Programs: BAEC, Delta SkyPesos, VS FC, SQ KF, AA, HHonors
Posts: 1,884
Such nickel-and-diming comes across as cheap and low-end to me. I think they do the reputation of their premium brand a huge disservice, and it is one of the reasons I won't stay in a Hilton or Marriott if I have other options. Don't they see that a la carte pricing = budget in other industries (e.g., airlines)?
Speaking of which, I'm calling you out, Washington Hilton, for your newly instituted policy of charging $10/day for fitness center access! I've been your guest once a year for 12 years because of a particular conference I attend and because my company pays for my room there. You charge an increasing rate for wi-fi in the room, nobody can get wi-fi in the conference facilities, your restaurants are overpriced, and now you charge for fitness center access! Thank goodness you got rid of the restroom attendants several years ago; I'm so grateful I can at least use the facilities for free now.
Speaking of which, I'm calling you out, Washington Hilton, for your newly instituted policy of charging $10/day for fitness center access! I've been your guest once a year for 12 years because of a particular conference I attend and because my company pays for my room there. You charge an increasing rate for wi-fi in the room, nobody can get wi-fi in the conference facilities, your restaurants are overpriced, and now you charge for fitness center access! Thank goodness you got rid of the restroom attendants several years ago; I'm so grateful I can at least use the facilities for free now.
Budget/Economy ticket:
~You arrive, but.... (basic service)
~alcohol may be extra, food may be extra, baggage extra etc.
Business/First:
Lounge, better food, better alcohol, more baggage than one needs etc etc
Whereas hotels are the opposite
The budget traveller (Hampton Inn) gets "everything": A decently sized room, clean everything, free internet, and a hot breakfast.
The higher end traveller is nickel and dimed for everything.
Don't tell the airlines, otherwise champagne will go from complimentary to $10 per glass.
#115
Join Date: Oct 2008
Location: I move a lot
Posts: 23
--Having to pay ANYTHING for wifi in this day and age. If the Quality Inn can offer free wifi for a $59 room, why do high-end hotels charge $10 a day? This makes me go ballistic
--Lights that aren't bright enough to read by
--In the bathroom, nowhere to put your toiletries except on top of the toilet.
--Nowhere to charge your phone next to your bed. This includes outlets hidden behind the bed
--Alarm clocks that go off in the middle of the night (I usually just unplug them as soon as I get in the room)
--Desks without easily reached outlets
--Noise from the hall or through the walls, especially loud late-night television when you're trying to sleep.
--I get cold easily and too many hotel rooms have one thin blanket and no extras
--Desk clerks who say your room number aloud as they hand over your key, when you're a woman traveling alone
--Lights that aren't bright enough to read by
--In the bathroom, nowhere to put your toiletries except on top of the toilet.
--Nowhere to charge your phone next to your bed. This includes outlets hidden behind the bed
--Alarm clocks that go off in the middle of the night (I usually just unplug them as soon as I get in the room)
--Desks without easily reached outlets
--Noise from the hall or through the walls, especially loud late-night television when you're trying to sleep.
--I get cold easily and too many hotel rooms have one thin blanket and no extras
--Desk clerks who say your room number aloud as they hand over your key, when you're a woman traveling alone
#116
Join Date: Jan 2008
Posts: 17
1. WiFi fee
2. resort fee
3. Electricity surcharge fee!! In San Antonio, a basketball arena fee???
4. parking fee
5. Too high and hard pillows
6. Blowing a/c
2. resort fee
3. Electricity surcharge fee!! In San Antonio, a basketball arena fee???
4. parking fee
5. Too high and hard pillows
6. Blowing a/c
#117
Join Date: Jun 2005
Location: any Florida beach
Programs: American, Delta, Southwest, USAirways, Hilton, Hyatt, Loews, Marriott, Starwood
Posts: 41
Night lights
Pitch black bathrooms. Navigating a strange room is difficult enough. Add getting up in the middle of the night for a trip to the loo (the only light you can find illuminates the room like the surface of the sun and who wants that at 3am!) and you've got the making for some bad aiming accidents. How about some permanent "soft glow" nightlights? (I now bring mine with me)
#118
Join Date: Apr 2003
Location: MSY
Programs: BA GfL
Posts: 5,926
I've got plenty, but here's the one that just aggravated me this week: housekeeper removing the shampoo and conditioner from the shower stall EVERY DAY and replacing them with two tubes of shower gel (in identical packaging to the shampoo and conditioner, so it was very hard to realize before getting into the shower that they were not the shampoo and conditioner). I'm not sure why anyone would need two types of shower gel to take one shower, or NOT need the shampoo and conditioner in the shower.
#119
Join Date: Dec 2012
Location: Michigan
Posts: 328
Hotels that provide only two two types of blankets. Either its the wispy thin blanket that retains no heat or the 40lb comforter made of recycled space shuttle insulation and nothing in between
Ack - I am glad they don't have those. With all the people I see who think they have to shout to be heard on a speakerphone I shudder to think about the noise this would generate
Ack - I am glad they don't have those. With all the people I see who think they have to shout to be heard on a speakerphone I shudder to think about the noise this would generate
#120
Join Date: May 2007
Location: IAD
Posts: 2,060
I have an odd one for your amusement: if another guest has to guide me to my room after I first arrive, you should either hand out better facility maps or just staff up bell-staff to escort people to their rooms. Normally finding the room on my own isn't a problem. But this week I stayed at a Las Vegas resort hotel for a business conference. Here is the route to my room from the lobby:
Walk past the first bank of elevators to the end of the hall and then turn left. Turn right and walk to the end of that hall. Turn left, ignoring the second bank of elevators on my right. Turn right, then right again, and enter the third bank of elevators. Go up one floor (to the second floor). Turn right and then left. Use my room key card on a dark wood locked door and enter that hallway. Take the first right turn and enter the fourth elevator bank. Go up one more floor to the 3rd. Turn left out of that elevator and then right. Walk to the end of the hall and turn left and then right. Room was about the 5th door on the right.
Oh, and there was a fifth bank of elevators that I always walked past and never used, but now it's fuzzy exactly where it was.
Walk past the first bank of elevators to the end of the hall and then turn left. Turn right and walk to the end of that hall. Turn left, ignoring the second bank of elevators on my right. Turn right, then right again, and enter the third bank of elevators. Go up one floor (to the second floor). Turn right and then left. Use my room key card on a dark wood locked door and enter that hallway. Take the first right turn and enter the fourth elevator bank. Go up one more floor to the 3rd. Turn left out of that elevator and then right. Walk to the end of the hall and turn left and then right. Room was about the 5th door on the right.
Oh, and there was a fifth bank of elevators that I always walked past and never used, but now it's fuzzy exactly where it was.