What to do when European hotel insists on charging in US dollars
#61
Moderator: UK and Ireland & Europe
Join Date: Jan 2003
Location: Biggleswade
Programs: SK*G, Lots of Blue Elsewhere
Posts: 13,611
Same here. The NFC on my credit card gets put to good use on a daily basis!
I would agree with others on the original topic, though - if you detect DCC (by a non-local currency appearing), decline the transaction and escalate if necessary. It's nothing short of a scam in my eyes.
I would agree with others on the original topic, though - if you detect DCC (by a non-local currency appearing), decline the transaction and escalate if necessary. It's nothing short of a scam in my eyes.
#62
Join Date: Sep 2009
Location: Scotland - ABZ
Programs: Qantas LTG, BA-Blue, KLM -Gold, SAS - Silver
Posts: 2,053
you paid for a $9 meal on a card?
I must say I've never had anyone charge me in my home currency without asking me - I always get the option (it usually comes up on the card reader) and I always choose local. I have to review our card statements every month so I try to warn our subsidiary card holders not to fall for the "home currency" option too.
I will pay more attention next time I'm in Ireland though. Last time I was there somebody bought several rounds of drinks after midnight in Temple Bar on my card and I have NO RECOLLECTION AT ALL (apart from a headache and dry throat).
#63
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Same here. The NFC on my credit card gets put to good use on a daily basis!
I would agree with others on the original topic, though - if you detect DCC (by a non-local currency appearing), decline the transaction and escalate if necessary. It's nothing short of a scam in my eyes.
I would agree with others on the original topic, though - if you detect DCC (by a non-local currency appearing), decline the transaction and escalate if necessary. It's nothing short of a scam in my eyes.
#64
Moderator: UK and Ireland & Europe
Join Date: Jan 2003
Location: Biggleswade
Programs: SK*G, Lots of Blue Elsewhere
Posts: 13,611
It seems to have replaced the older scam where hotels would quote you a rate in EUR (or USD or whatever), but charge you in local currency. However, rather than the EUR value being an indication of the rate at the time of booking, they hotel would convert the EUR to local currency, using a rate in their favour, at the time of booking, and the final sum could be a good amount higher than the rate quoted.
What's also odd is that I've recently been offered DCC in my own country.
#65
Why is there an expectation that hotels should be charging anything but the local currency?
Excluding a short list of countries that is what the rates will be normally quoted in unless you use a site that does some kind of conversion... but the contract is in the local currency.
It's DCC that's the problem.
Excluding a short list of countries that is what the rates will be normally quoted in unless you use a site that does some kind of conversion... but the contract is in the local currency.
It's DCC that's the problem.
Last edited by RTW1; Jul 12, 2013 at 4:54 am
#66
Moderator: UK and Ireland & Europe
Join Date: Jan 2003
Location: Biggleswade
Programs: SK*G, Lots of Blue Elsewhere
Posts: 13,611
Why is there an expectation that hotels should be charging anything but the local currency?
Excluding a short list of countries that is what the rates will be normally quoted in unless you use a site that does some kind of conversion... but the contract is in the local currency.
Excluding a short list of countries that is what the rates will be normally quoted in unless you use a site that does some kind of conversion... but the contract is in the local currency.
I haven't seen it for years, and agree the DCC is now the more common scam.
#67
Join Date: Sep 2000
Location: UK
Posts: 3,082
#68
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
In Sweden, many banks charge customers -- sometimes even business customers -- for cash handling. Some banks in the market even refuse to handle cash deposits from retail bank customers. The cost of cash-acceptance in such circumstances may indeed exceed the cost of accepting cards or other non-cash payment methods.
#71
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,559
I simply wouldn't sign the receipt. If I was in a hurry to catch a flight and they were stalling, I'd tell the manager to email me later when it was figured out. It's a dirty scam, and even if it was just a quarter I'd want to make things hard on the scammers.
I don't buy for a second that they "can't figure it out". I've had a retailer attempt to pull a DCC on me before, complete with an explanation that it's the only way they could process it. So I walked away, and lo and behold before I got too far down the street they magically figured out another process. @:-) So I think an established hotel in Ireland can too...
I don't buy for a second that they "can't figure it out". I've had a retailer attempt to pull a DCC on me before, complete with an explanation that it's the only way they could process it. So I walked away, and lo and behold before I got too far down the street they magically figured out another process. @:-) So I think an established hotel in Ireland can too...
#73
Join Date: Sep 2005
Location: NL
Programs: FB M&M AA Amex HH SPG and others
Posts: 1,929
I once had a carrental billed in ANG (Netherlands Antilles Guilders). That was in the old days, when they had to take a print of the card. When I arrived home I found out that they took USD from my card.
There is a fixed rate for conversion ANG to and from USD, which only differs for sale/transfer/buy (1.75 - 1.78 - 1.80), so when they used the transferrate nothing was wrong, but offcourse they decided to use the worst (for me) rate. Then I decided to decline this amount and the amount was returned, because I was able to show the ANG-slip.
I contacted the rental company several times, but they did not charge the ANG-amount again (or even the USD-amount with better conversion-rate, which I also offered). After about five times contacting I stopped. So at the end I had a free car-rental.
There is a fixed rate for conversion ANG to and from USD, which only differs for sale/transfer/buy (1.75 - 1.78 - 1.80), so when they used the transferrate nothing was wrong, but offcourse they decided to use the worst (for me) rate. Then I decided to decline this amount and the amount was returned, because I was able to show the ANG-slip.
I contacted the rental company several times, but they did not charge the ANG-amount again (or even the USD-amount with better conversion-rate, which I also offered). After about five times contacting I stopped. So at the end I had a free car-rental.
#74
Join Date: Jul 2000
Posts: 3,746
There was (and I think may still be) an ATM that dispenses US$ at Schiphol. I was curious as to how I would be charged on my US$ ATM card for a withdrawal at that ATM, so I withdrew $20 as a test.
If memory serves, my ATM card was charged in Euro, so I essentially paid a round-trip conversion - the ATM converted the $$$ I was given into Euro, my bank converted the Euro charge back to $$$$.
If memory serves, my ATM card was charged in Euro, so I essentially paid a round-trip conversion - the ATM converted the $$$ I was given into Euro, my bank converted the Euro charge back to $$$$.
I recently used a HSBC ATM in London. I was provided choices to obtain cash in usd, pounds, or euro's. I think this was a dcc, not really sure but knew enough to choose pounds.
Has anyone else seen this at an ATM? Or if I choose one of the other options was I going to get usd or euro currency?
Has anyone else seen this at an ATM? Or if I choose one of the other options was I going to get usd or euro currency?
#75
Join Date: Jun 2012
Location: Oslo
Programs: SAS EBG, IHG Spire Amb, CCG
Posts: 591
Anytime and every time a merchant (hotel, restaurant, whoever) pulls a DCC on me and tries to charge my cc in dollars, I refuse to sign and ask for another charge in local currency. Sometimes the business accepts this and promptly re-does the transaction in local currency. Since I haven't signed for the one in dollars, it's nice if they reverse that one but in the end, I won't be responsible.
Other places are ill equipped for the decline/reversal/rerun in local currency. This can really screw them up as they don't know what to do and fumble with their machine. I stand firm-I'll sign in local currency only. I make no offer of cash, even if I have the cash on me. The longer it takes, the more upset they get, the better the lesson to not pull this scam.
Other places are ill equipped for the decline/reversal/rerun in local currency. This can really screw them up as they don't know what to do and fumble with their machine. I stand firm-I'll sign in local currency only. I make no offer of cash, even if I have the cash on me. The longer it takes, the more upset they get, the better the lesson to not pull this scam.
Offering to price in their guests currency is a (almost worthless) service but requiring it (directly or by making it difficult) is unfair, bad customer relations and probarly illegal.