Hotel Pet Peeves - your help needed here
Mar 22, 2011, 10:27 pm
#17
Join Date: Jun 2007
Location: East Coast USA
Programs: United MileagePlus
Posts: 81
Will wait til it's FF friendly. IE has known security issues and I don't bother with it.
Hotel peeve: prices listed on web page mysteriously don't appear on reservation agent's screen. I'm not talking about "web only" specials. The ressie agent always has this "oh, I don't know anything about that price" attitude. This happened yesterday with a well-known mouse-driven resort in Florida.
Hotel peeve: prices listed on web page mysteriously don't appear on reservation agent's screen. I'm not talking about "web only" specials. The ressie agent always has this "oh, I don't know anything about that price" attitude. This happened yesterday with a well-known mouse-driven resort in Florida.
Mar 23, 2011, 10:24 pm
#18
Original Poster
Join Date: Jan 2010
Location: New York and Vienna
Programs: PA WorldPass Platinum, AA, DL, LH. GHA Black, SPG and HHonors Gold
Posts: 3,870
I took the survey.
Additional peeve:
At checkin - not observing preferences, e.g., high floor, away from noisy street. I always make my preferences known when making the online reservation, pertaining to the particular property. Sometimes (not regularly) the room assignment is "way off". It is usually corrected when I speak up about it. I never point out that my preferences were clearly posted - that's just too impolite for me.
Additional peeve:
At checkin - not observing preferences, e.g., high floor, away from noisy street. I always make my preferences known when making the online reservation, pertaining to the particular property. Sometimes (not regularly) the room assignment is "way off". It is usually corrected when I speak up about it. I never point out that my preferences were clearly posted - that's just too impolite for me.
Mar 24, 2011, 3:45 pm
#20
Join Date: Apr 2010
Programs: HGP/SPG: Apprentice Kettle; UA/AA/DL: Journeyman Kettle
Posts: 866
Apologies for the difficulties with Chrome and FF but please use IE for the time being as it works perfectly.
We are waiting for a resolution from the software vendor as this is a new problem and we have used their products before without an issue.
I myself use Firefox and only use IE in such "emergency" cases as this.
We are waiting for a resolution from the software vendor as this is a new problem and we have used their products before without an issue.
I myself use Firefox and only use IE in such "emergency" cases as this.
Mar 25, 2011, 11:15 pm
#23
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,913
Mar 26, 2011, 12:17 am
#24
Join Date: Feb 2011
Posts: 9
Of course, when I started calling every 45 minutes until they brought them, I ended up with 3 blankets and 4 pillows (no, I didn't request the pillows).
Mar 26, 2011, 9:23 pm
#26
Join Date: Feb 2006
Posts: 304
Mar 27, 2011, 9:20 am
#28
Join Date: Mar 2011
Location: MLB
Programs: TK CP, Lapsed DL FO, Mr. <3Vacations Free Rider, Numerous programs
Posts: 241
When the door to the room stops 2 inches above the floor so I get to hear all the 5am vacuuming/any other noise.
When I cant secure an early check in.
When I cant find a room with a mini fridge, If I'm gone for a week that fridge really comes in handy.
When I cant secure an early check in.
When I cant find a room with a mini fridge, If I'm gone for a week that fridge really comes in handy.
Mar 27, 2011, 9:20 am
#29
Original Poster
Join Date: Jan 2010
Location: New York and Vienna
Programs: PA WorldPass Platinum, AA, DL, LH. GHA Black, SPG and HHonors Gold
Posts: 3,870
I didn't know that the poll didn't work with IE on the Mac - what version were you using so I can report this?
Mar 27, 2011, 12:51 pm
#30
Join Date: Aug 2002
Location: MCI
Programs: AA LT Gold; BA Silver; Hilton Diamond
Posts: 3,081
Done. You may also want to re-order your choices periodically if there's no way to randomize the order for each respondent. Once people get beyond their top 5, they may not bother with the remaining items on the list, so their rank will be the order in which you placed them.
A few more items:
1. Not enough waste baskets.
2. Internet is free but it's so slow they offer to upsell you to faster, "premium" internet for a charge.
3. USAToday instead of the local paper.
4. The USAToday "negative option". You're getting it unless you tell us you don't want it, in which case we'll take 75 cents/day off your room rate.
5. Internet that requires a complicated sign-on every time you use it.
A few more items:
1. Not enough waste baskets.
2. Internet is free but it's so slow they offer to upsell you to faster, "premium" internet for a charge.
3. USAToday instead of the local paper.
4. The USAToday "negative option". You're getting it unless you tell us you don't want it, in which case we'll take 75 cents/day off your room rate.
5. Internet that requires a complicated sign-on every time you use it.