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ITA Software Matrix Airfare Search Consolidated Information and Help Thread

Old Jun 4, 2014, 6:07 pm
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Last edit by: TWA884
ITA Matrix Search: http://matrix.itasoftware.com

You can sometimes see flights, fares and detailed fare rules that may not be reflected on an airline's website. Please read the thread for some tips and tricks, screen shots, etc.

A related thread, ITA-Matrix-PowerTools - Userscript for Orbitz/DL/UA/AA/BA/CZ/IB/LA/LH/LX/TK, discusses a user script which is maintained by fellow flyertalk members to enhance the already powerful Matrix of ITA Software by providing new features and booking links.

Additional details and tips on the use of ITA's advanced routing code feature can be found in the following long-standing Mileage Run Discussion threads:

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ITA Software Matrix Airfare Search Consolidated Information and Help Thread

Old Jun 19, 2012, 4:29 pm
  #46  
 
Join Date: Jun 2012
Posts: 1
Diferent price ITA and than on Lufthansa, why?

Hello! Do you know, why is on lufthansa completly different price of ticket than on ITAsoftware? Is it important, that i will fly from Bogota to Newark with United company?(Maybe this part of route doesnt include in price)?T


Itinerary
Trieste (TRS) to Caracas (CCS) - pon, okt 8
Lufthansa Trieste (TRS) to Munich (MUC) - pon, okt 8
Lufthansa 1939 Dep: 6:55pop. Arr: 8:10pop. 1h 15m ATR 72 Economy (K)

OPERATED BY AIR DOLOMITI Layover in MUC 9h 55m

Lufthansa Munich (MUC) to Frankfurt (FRA) - tor, okt 9
Lufthansa 99 Dep: 6:05dop. Arr: 7:15dop. 1h 10m Airbus A321 Economy (K)

Layover in FRA 4h 30m

Lufthansa Frankfurt (FRA) to Caracas (CCS) - tor, okt 9
Lufthansa 534 Dep: 11:45dop. Arr: 3:40pop. 10h 25m Airbus A340 Economy (K)



Bogota (BOG) to Trieste (TRS) - pon, dec 10
United Bogota (BOG) to Newark (EWR) - pon, dec 10
United 1069 Dep: 9:48dop. Arr: 3:46pop. 5h 58m Boeing 737 Economy (K)

Layover in EWR 4h 39m

Lufthansa Newark (EWR) to Munich (MUC) - pon, dec 10
Lufthansa 413 Dep: 8:25pop. Arr: 10:30dop. 8h 5m Airbus A340 Economy (K)

Layover in MUC tor, dec 11 2h 45m

Lufthansa Munich (MUC) to Trieste (TRS) - tor, dec 11
Lufthansa 1936 Dep: 1:15pop. Arr: 2:25pop. 1h 10m ATR 72 Economy (K)

OPERATED BY AIR DOLOMITI
Cost per passenger (including taxes & fees) 644,37
Total cost for 1 passenger 644,37
slovenc is offline  
Old Jun 21, 2012, 8:37 pm
  #47  
 
Join Date: Jun 2006
Location: SFO
Programs: UA GS
Posts: 164
ITA Matrix Advanced Routing Not Working?

Hi,

I'm getting "no flights found" on any advanced routing I specify that involves a specific connection point. Even simply things like:

FROM: SFO
X:BOS
TO: JFK

... Is returning no results. This only started happening once they upgraded the tool to choose airports within more than 300 airports I think.

Anyone else having this problem and/or know what's up?
rotnkornkid is offline  
Old Jun 22, 2012, 12:24 am
  #48  
 
Join Date: Sep 2006
Location: TN
Programs: DL DM, AA EXP, SC, Avis PC, HH Gold, Hyatt DM, SPG Gold
Posts: 61
Same experience for me. All routings return "no flights found".

Update. It seems that you must make sure to check all the option settings. My issue was in the stops setting. ITA defaulted to nonstop flights only. I changed to no limit, and now everything is back to normal.

Further update. Still no good when I list multiple cities in my destination. Nonstops flights only is the default, and all others are grayed out. Since almost every flight for me is through ATL, no flights are found.

Last edited by cmtomlin; Jun 22, 2012 at 12:38 am
cmtomlin is offline  
Old Jun 22, 2012, 1:04 am
  #49  
 
Join Date: Sep 2006
Location: TN
Programs: DL DM, AA EXP, SC, Avis PC, HH Gold, Hyatt DM, SPG Gold
Posts: 61
I believe Google may have succeeded in ruining a great product.
cmtomlin is offline  
Old Jun 23, 2012, 11:18 am
  #50  
 
Join Date: Feb 2012
Location: Los Angeles, CA
Programs: DL DM, UA 1K, AA EXP, US G, SPG P, HH D, MR G, NEXUS/GE, DL AMEX Reserve
Posts: 2,035
ITA Matrix Broken /BDL Because I Fly Out Too Much

Hi All,

I cannot get ITA Matrix to show *any* flights on *any* airlines out of BDL. Do you think they took that airport offline b/c I fly out of it too much?

Anyway to fix this?

Michael
mbwmbw is offline  
Old Jun 23, 2012, 1:05 pm
  #51  
 
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,623
Nothing wrong with ita. Did a test, got this:

http://matrix.itasoftware.com/view/f...1-a8a11ba5d2bb

Try refresh your browser and clear cookies.
allset2travel is offline  
Old Jun 23, 2012, 5:24 pm
  #52  
 
Join Date: Jun 2006
Location: SFO
Programs: UA GS
Posts: 164
Yeah, this sucks. I was super excited when I saw they had options for airports within more than 300 miles but then realized that something broke in the process.

This makes my hidden cities scheming much harder.
rotnkornkid is offline  
Old Jun 23, 2012, 7:05 pm
  #53  
 
Join Date: Feb 2012
Location: Los Angeles, CA
Programs: DL DM, UA 1K, AA EXP, US G, SPG P, HH D, MR G, NEXUS/GE, DL AMEX Reserve
Posts: 2,035
I can get flights from any airport than "BDL" -- Are you able to get results out of BDL? I cleared all my stuff tried from another computer and still cannot search out of BDL.
mbwmbw is offline  
Old Jun 24, 2012, 5:49 am
  #54  
 
Join Date: Jan 2011
Programs: AC*E, Accor Platinum, Hilton Silver
Posts: 184
Have you picked the same "sales city" - ITA has it by default as the city of departure. Lufthansa is known to lately have very different prices depending on where are you buying your ticket.
dawk is offline  
Old Jun 25, 2012, 3:37 am
  #55  
 
Join Date: Sep 2006
Location: TN
Programs: DL DM, AA EXP, SC, Avis PC, HH Gold, Hyatt DM, SPG Gold
Posts: 61
I have pretty much the same problem, but it's with flights out of CHA. This issue is there for me. Since I fly out of a small airport with limited direct flights, I get no flights found when checking several destinations. I believe I need the no limit option selected for this to work properly, but the system keeps it grayed out. It worked before with no issues. Now it won't.

mbwmbw... Do you have the option for no limits on stops or is it grayed out?

Last edited by cmtomlin; Jun 25, 2012 at 3:53 am
cmtomlin is offline  
Old Jun 25, 2012, 4:36 am
  #56  
 
Join Date: Jul 2010
Location: GOT
Posts: 1,185
Google who bought ITA Matrix some time ago has started limiting the engine greatly, most likely your error is due to some change in the code.
SocialAdept is offline  
Old Jun 25, 2012, 7:12 am
  #57  
 
Join Date: Sep 2006
Location: TN
Programs: DL DM, AA EXP, SC, Avis PC, HH Gold, Hyatt DM, SPG Gold
Posts: 61
I discovered there is now a 5 airport code search limit. Makes it harder when trying to develop mileage runs.

Oh well...
cmtomlin is offline  
Old Jun 25, 2012, 7:15 am
  #58  
 
Join Date: Sep 2006
Location: TN
Programs: DL DM, AA EXP, SC, Avis PC, HH Gold, Hyatt DM, SPG Gold
Posts: 61
I discovered that when working on a mileage run there is now a 5 airport code limit to get the no limit on stops to be an option.

Making it harder to do mileage run searches as of now. Hopefully it will revert in the future with enough complaints or comments.
cmtomlin is offline  
Old Jun 28, 2012, 12:30 am
  #59  
 
Join Date: Jul 2011
Location: NYC
Programs: All of them...
Posts: 382
I had problems today with the advanced routing when entering c:ua etc.

Lately I have seen alot of fares which I can't book because there are no seats in that fare class.
chff is offline  
Old Jun 28, 2012, 5:22 am
  #60  
 
Join Date: Sep 2006
Location: TN
Programs: DL DM, AA EXP, SC, Avis PC, HH Gold, Hyatt DM, SPG Gold
Posts: 61
It seems to be fixed as of 6/28. I can now do a search with up to 10 destinations, and no limit is now a selectable option.
cmtomlin is offline  

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