Jun 4, 2014, 6:07 pm
Last edit by: TWA884
ITA Matrix Search: http://matrix.itasoftware.com
You can sometimes see flights, fares and detailed fare rules that may not be reflected on an airline's website. Please read the thread for some tips and tricks, screen shots, etc.
A related thread, ITA-Matrix-PowerTools - Userscript for Orbitz/DL/UA/AA/BA/CZ/IB/LA/LH/LX/TK, discusses a user script which is maintained by fellow flyertalk members to enhance the already powerful Matrix of ITA Software by providing new features and booking links.
Additional details and tips on the use of ITA's advanced routing code feature can be found in the following long-standing Mileage Run Discussion threads:
You can sometimes see flights, fares and detailed fare rules that may not be reflected on an airline's website. Please read the thread for some tips and tricks, screen shots, etc.
A related thread, ITA-Matrix-PowerTools - Userscript for Orbitz/DL/UA/AA/BA/CZ/IB/LA/LH/LX/TK, discusses a user script which is maintained by fellow flyertalk members to enhance the already powerful Matrix of ITA Software by providing new features and booking links.
Additional details and tips on the use of ITA's advanced routing code feature can be found in the following long-standing Mileage Run Discussion threads:
ITA Software Matrix Airfare Search Consolidated Information and Help Thread
Jan 9, 2020, 10:12 am
#1936
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,879
Examples/screenshots might help illuminate the issue.
Jan 9, 2020, 7:59 pm
#1940
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,879
Thanks, I understood your problem description already. When I said examples/screenshots might help, I meant of the search terms you are using @:-)
i.e. usually when something like this happens to me it's because I re-used a previous search and changed the cities to new ones and forgot that I'd restricted the settings or something like that.
Because if I just search HKG to LAX on Feb 12 one-way and leave everything else as the default:
Ż\_(ツ)_/Ż
But assuming there's nothing quirky in your search parameters, the only other thing that immediately comes to mind is that ITA searches for some period of time and then returns whatever results it has (which is not necessarily every possible available flight/routing) so if the backend engine is really really slow for some reason it might just be that it got as far as finding some nonstops and then gave up.
i.e. usually when something like this happens to me it's because I re-used a previous search and changed the cities to new ones and forgot that I'd restricted the settings or something like that.
Because if I just search HKG to LAX on Feb 12 one-way and leave everything else as the default:
Ż\_(ツ)_/Ż
But assuming there's nothing quirky in your search parameters, the only other thing that immediately comes to mind is that ITA searches for some period of time and then returns whatever results it has (which is not necessarily every possible available flight/routing) so if the backend engine is really really slow for some reason it might just be that it got as far as finding some nonstops and then gave up.
Jan 9, 2020, 9:15 pm
#1941
Join Date: Aug 2018
Posts: 101
Significant issues- searching mia-yul-cpt, alliance oneworld, on May 8 one way in business Should be able to find and book mia-yul on AA, and qr via doh yul-cpt. Tried multi city trip, even mia-yul on may 7 then yul-cpt on may 8 in business. Doesn't work.
Seeing other issues when looking for flights to Japan as well
Not sure if this is one world issue on ita or if it is a multi city issue
Seeing other issues when looking for flights to Japan as well
Not sure if this is one world issue on ita or if it is a multi city issue
Jan 9, 2020, 9:57 pm
#1942
Join Date: Mar 2011
Location: BNA/LAX/BWI/SZX/SIN
Posts: 649
Thanks, I understood your problem description already. When I said examples/screenshots might help, I meant of the search terms you are using @:-)
i.e. usually when something like this happens to me it's because I re-used a previous search and changed the cities to new ones and forgot that I'd restricted the settings or something like that.
Because if I just search HKG to LAX on Feb 12 one-way and leave everything else as the default:
Attachment 51528
Ż\_(ツ)_/Ż
But assuming there's nothing quirky in your search parameters, the only other thing that immediately comes to mind is that ITA searches for some period of time and then returns whatever results it has (which is not necessarily every possible available flight/routing) so if the backend engine is really really slow for some reason it might just be that it got as far as finding some nonstops and then gave up.
i.e. usually when something like this happens to me it's because I re-used a previous search and changed the cities to new ones and forgot that I'd restricted the settings or something like that.
Because if I just search HKG to LAX on Feb 12 one-way and leave everything else as the default:
Attachment 51528
Ż\_(ツ)_/Ż
But assuming there's nothing quirky in your search parameters, the only other thing that immediately comes to mind is that ITA searches for some period of time and then returns whatever results it has (which is not necessarily every possible available flight/routing) so if the backend engine is really really slow for some reason it might just be that it got as far as finding some nonstops and then gave up.
Also, I note that Firefox seem to be giving some connection options, but it's obvious to me that the output has been severely truncated.
Last edited by currentjer; Jan 9, 2020 at 9:58 pm Reason: More info
Jan 9, 2020, 10:14 pm
#1943
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,879
Sorry, brain fart in the morning. Seems to be a widespread problem as other posters have also noted. Nothing quirky in search terms.
Also, I note that Firefox seem to be giving some connection options, but it's obvious to me that the output has been severely truncated.
Also, I note that Firefox seem to be giving some connection options, but it's obvious to me that the output has been severely truncated.
so my apologies for that.My search was with Chrome FWIW.
I'm also now getting "Sorry, we encountered an internal error." for a simple search I've been doing fairly regularly over the last week or two to monitor a fare (including at the time of my previous post), so the "gremlins" explanation certainly seems plausible...
Jan 9, 2020, 10:23 pm
#1944
Join Date: Mar 2011
Location: BNA/LAX/BWI/SZX/SIN
Posts: 649
In hindsight I should have phrased it more clearly too so my apologies for that.
My search was with Chrome FWIW.
I'm also now getting "Sorry, we encountered an internal error." for a simple search I've been doing fairly regularly over the last week or two to monitor a fare (including at the time of my previous post), so the "gremlins" explanation certainly seems plausible...
so my apologies for that.My search was with Chrome FWIW.
I'm also now getting "Sorry, we encountered an internal error." for a simple search I've been doing fairly regularly over the last week or two to monitor a fare (including at the time of my previous post), so the "gremlins" explanation certainly seems plausible...
I hope it's not another devaluation in the vein of our recent loss of the darling multi-city origins.
Jan 10, 2020, 8:50 am
#1945
Join Date: Feb 2014
Location: OTP
Programs: AF/KL platinum, Turkish gold, QR gold
Posts: 1,570
All results are showing fine again for me after a 2-3 days-long hiatus showing only a few non-stop flights. I guess they managed to solve whatever the problem was?
Jan 10, 2020, 9:53 am
#1946
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
ITA had been struggling for all searches for me over the past few days too - but it's now much faster than it was even three hours ago.
Jan 14, 2020, 3:56 pm
#1948
Join Date: Apr 2014
Location: Hertfordshire, UK
Programs: SQ,CX,LX
Posts: 343
I was trying to find flights from AKL-LON for July/August and it continually returned "No Flights Found" even when trying different combinations e.g. LHR,LGW,STN or doing a multi-trip with a stopover in DXB so gave up at that point. It looks to have been a problem that's been fixed (sort of) but still doesn't find anything on occasion so t seems to be a bit flakey at times.
Jan 20, 2020, 8:31 pm
#1949
Join Date: Sep 2011
Location: IND/NYC/MEX
Programs: AA PPro BA Bronze SPG Gold HH GLD Hyatt Exp
Posts: 1,132
Dumb question: Can someone point me to the string to exclude all BE fares? I just accidentally cleared my search history and lost it as well. I know I stumbled onto it here but can't find the thread back.
Jan 21, 2020, 12:08 am
#1950
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,879
