ITA Software Matrix Airfare Search Consolidated Information and Help Thread
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#1651
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 4,721
Some of my cheapest international J fares have come out of open jaw tickets where in fly into one city in Europe and return out of another (often in another country). So yes it really sucks.
#1653
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,636
Perhaps the intention was to reduce the load on the system by deterring those users who want to do every possible search using only the round-trip tab, while leaving it available to handle such requests from those who have learned how to use all of the search screens?

#1654
Join Date: Aug 2015
Location: London, UK
Programs: BAEC Gold
Posts: 1,538
Perhaps the intention was to reduce the load on the system by deterring those users who want to do every possible search using only the round-trip tab, while leaving it available to handle such requests from those who have learned how to use all of the search screens? 

#1655
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,521
Say I don’t care if I fly from ARN, CPH or OSL to MIA and back (ARN-X-MIA-X-CPH would be fine).
How would using the separate screens help?
Sure, from MIA I can fly to all cities, but I still have to make 3 searches...?
How would using the separate screens help?
Sure, from MIA I can fly to all cities, but I still have to make 3 searches...?
#1656
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,636
Old search:-
ARN,CPH,OSL
MIA
New searches:-
ARN
MIA
MIA
ARN,CPH,OSL
CPH
MIA
MIA
ARN,CPH,OSL
OSL
MIA
MIA
ARN,CPH,OSL
Yes, it's a bit more work. But we've had "total disaster", "virtually useless" and "almost impossible", amongst other epithets. I'm almost tempted to suggest that if this really is too much effort for some people, they don't deserve the benefit of the power that this tool still provides.
#1657
Ambassador, British Airways Executive Club; FlyerTalk Evangelist
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 11,060
Yes, it's a bit more work. But we've had "total disaster", "virtually useless" and "almost impossible", amongst other epithets. I'm almost tempted to suggest that if this really is too much effort for some people, they don't deserve the benefit of the power that this tool still provides.
#1658
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,521
Yes, it's 3 searches in that example. In that example I could simply use Google Flights as well.
But the real advantage was being able to search many, many more airports at the same time. And that is gone.
But the real advantage was being able to search many, many more airports at the same time. And that is gone.
#1659
Join Date: Aug 2015
Location: London, UK
Programs: BAEC Gold
Posts: 1,538
#1660
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,636
I think we're all agreed that it's a bit more effort now, but it sounds like many of those who are immediately giving up (or being irrationally rude about the change) were wrongly expecting ITA to be a magic bullet that would instantly give you perfect answers no matter how complex the query.
#1662
Join Date: Jun 2012
Location: New England
Programs: DL GM, UA, B6, AA, WN, AS, AGR
Posts: 4,731
ITA can only search carriers who have opted to join the global GDS network for partner/agency pricing and ticketing. LCCs typically do not join the global network as they often do not allow other airline/agency ticketing, since they need to control their cost structure.
#1663
Join Date: Feb 2017
Location: NYC
Programs: UA
Posts: 36
Is anyone else's searches timing out for very simple requests from certain airports? For example, it happens when I search for a simple round trip from MUC to SYD on QF with ± 2 days on the departure dates, but this same query departing from LHR works fine. Very frustrating.
Also, is there a way to avoid the "internal error?" I currently have to refresh before each new search.
Also, is there a way to avoid the "internal error?" I currently have to refresh before each new search.
#1665
Join Date: Oct 2004
Programs: DL Gold
Posts: 852
Anybody know of a good way (either using BookWithMatrix or some other trick) to price out an itinerary found on ITA, but as an award? BWM worked great for a paid itinerary that DL.com would not normally price out (nearly 24 hour layover on an international connection), but I’m trying to buy 1 ticket with money and 1 ticket with miles on this itinerary.
Any ideas?
Any ideas?