Feb 14, 2015, 12:53 pm
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
To search AA upgrades:
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
ExpertFlyer.com Help Desk Thread
Apr 24, 2019, 10:29 am
#1952
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
The searching and alerts are based on the operating airline. Since EF doesn't have access to JAL award inventory at this time, it's not something we can currently help you with.
Apr 24, 2019, 7:38 pm
#1954
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Apr 24, 2019, 8:18 pm
#1955
Join Date: Feb 2012
Posts: 994
What product is needed if I want to find 3 seats on a flight with award availability? Basic version or premium version?
I plan to fly October. Want to set alert so that if 3 seats open on a particular day for biz or first class, I get email.
I plan to fly October. Want to set alert so that if 3 seats open on a particular day for biz or first class, I get email.
Last edited by TWA884; Apr 24, 2019 at 8:55 pm Reason: Merge consecutive posts by the same member
Apr 24, 2019, 8:25 pm
#1956
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Apr 24, 2019, 8:50 pm
#1957
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
So if Expertflyer uses the NH website as its data source, it will show a lot of award availability not bookable via partner airlines.
Apr 27, 2019, 7:36 pm
#1958
Join Date: May 2009
Location: Singapore
Programs: Show me the points!
Posts: 1,224
Hey gang, not sure if you are aware but it seems as though some current searches on VA aren't working properly. For example, I just searched HBA-SYD 2x business awards on 30/12 and while nothing returned on EF, Velocity shows the seats available and I'm actually on the phone with Etihad now booking them. Just a heads up!
Apr 28, 2019, 9:57 pm
#1959
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Hey gang, not sure if you are aware but it seems as though some current searches on VA aren't working properly. For example, I just searched HBA-SYD 2x business awards on 30/12 and while nothing returned on EF, Velocity shows the seats available and I'm actually on the phone with Etihad now booking them. Just a heads up!
May 9, 2019, 2:16 pm
#1960
Join Date: Aug 2018
Location: Chicago
Posts: 318
I am trying to set up an alert for a business class award flight ORD-IST on Turkish Airlines for April 3, 2020, but I'm having some trouble.
When I search on ExpertFlyer, it shows no no availability -- see attached screenshots.
I know that a flight exists, and even if an award isn't currently available, shouldn't I see the flight with an option to set an alert?
When I search on ExpertFlyer, it shows no no availability -- see attached screenshots.
I know that a flight exists, and even if an award isn't currently available, shouldn't I see the flight with an option to set an alert?
May 9, 2019, 3:32 pm
#1961
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
However, I believe that if you know that the flight exists and you know that you need I class, you can go to the normal flight availability display and use the alert function there to set an alert for an I class seat even if I class isn't displayed on that page.
May 9, 2019, 8:39 pm
#1962
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
I am trying to set up an alert for a business class award flight ORD-IST on Turkish Airlines for April 3, 2020, but I'm having some trouble.
When I search on ExpertFlyer, it shows no no availability -- see attached screenshots.
I know that a flight exists, and even if an award isn't currently available, shouldn't I see the flight with an option to set an alert?
When I search on ExpertFlyer, it shows no no availability -- see attached screenshots.
I know that a flight exists, and even if an award isn't currently available, shouldn't I see the flight with an option to set an alert?
May 25, 2019, 2:25 pm
#1963
Suspended
Join Date: Jun 2018
Posts: 1,186
How often does the award availability check run, and what is the latency for alert emails?
Here's what I saw today:
- I had previously set up an Iberia award alert for several dates in December.
- I received an email around 9 am telling me that there's now availability for date "A" on the ORD-MAD route.
- At 9:15 am, checking both the AA award search web page and ExpertFlyer, I verified that there was in fact availability on date "A"
- Using the award search on aa.com, I also found one seat for date "B", and I booked it around 9:20 am. Using both aa.com and EF after making the booking, I verified that there were no more award seats available on date "B".
- At 1 pm, I received an email alert that there was at least one award seat available on date "B". At 1:05 pm I verified on both EF and aa.com that there was no award seat available at that date.
Here's what I saw today:
- I had previously set up an Iberia award alert for several dates in December.
- I received an email around 9 am telling me that there's now availability for date "A" on the ORD-MAD route.
- At 9:15 am, checking both the AA award search web page and ExpertFlyer, I verified that there was in fact availability on date "A"
- Using the award search on aa.com, I also found one seat for date "B", and I booked it around 9:20 am. Using both aa.com and EF after making the booking, I verified that there were no more award seats available on date "B".
- At 1 pm, I received an email alert that there was at least one award seat available on date "B". At 1:05 pm I verified on both EF and aa.com that there was no award seat available at that date.
May 26, 2019, 10:44 am
#1964
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
EF not showing all available award space..
Hi there,
When I search EF for AA awards in all SAVER classes, I see 0 availability. I go
to AA website and it shows many awards (in SAVER) for the same city pairs.
EF is only showing LIS-BOS via MAD/JFK (IB and AA but not BA). While AA
website is showing available space via BA. When I search EF for BA awards,
it does show same availability.
Is this something EF is planning to fix ? Sometimes airline showing award space
may not be available for partners. Also I am not able to map BA award codes to
AA since they do not have different levels like Saver and Anytime..
I would rather just do one search than multiple searches....
When I search EF for AA awards in all SAVER classes, I see 0 availability. I go
to AA website and it shows many awards (in SAVER) for the same city pairs.
EF is only showing LIS-BOS via MAD/JFK (IB and AA but not BA). While AA
website is showing available space via BA. When I search EF for BA awards,
it does show same availability.
Is this something EF is planning to fix ? Sometimes airline showing award space
may not be available for partners. Also I am not able to map BA award codes to
AA since they do not have different levels like Saver and Anytime..
I would rather just do one search than multiple searches....
May 26, 2019, 11:14 am
#1965
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
How often does the award availability check run, and what is the latency for alert emails?
Here's what I saw today:
- I had previously set up an Iberia award alert for several dates in December.
- I received an email around 9 am telling me that there's now availability for date "A" on the ORD-MAD route.
- At 9:15 am, checking both the AA award search web page and ExpertFlyer, I verified that there was in fact availability on date "A"
- Using the award search on aa.com, I also found one seat for date "B", and I booked it around 9:20 am. Using both aa.com and EF after making the booking, I verified that there were no more award seats available on date "B".
- At 1 pm, I received an email alert that there was at least one award seat available on date "B". At 1:05 pm I verified on both EF and aa.com that there was no award seat available at that date.
Here's what I saw today:
- I had previously set up an Iberia award alert for several dates in December.
- I received an email around 9 am telling me that there's now availability for date "A" on the ORD-MAD route.
- At 9:15 am, checking both the AA award search web page and ExpertFlyer, I verified that there was in fact availability on date "A"
- Using the award search on aa.com, I also found one seat for date "B", and I booked it around 9:20 am. Using both aa.com and EF after making the booking, I verified that there were no more award seats available on date "B".
- At 1 pm, I received an email alert that there was at least one award seat available on date "B". At 1:05 pm I verified on both EF and aa.com that there was no award seat available at that date.
Hi there,
When I search EF for AA awards in all SAVER classes, I see 0 availability. I go
to AA website and it shows many awards (in SAVER) for the same city pairs.
EF is only showing LIS-BOS via MAD/JFK (IB and AA but not BA). While AA
website is showing available space via BA. When I search EF for BA awards,
it does show same availability.
Is this something EF is planning to fix ? Sometimes airline showing award space
may not be available for partners. Also I am not able to map BA award codes to
AA since they do not have different levels like Saver and Anytime..
I would rather just do one search than multiple searches....
When I search EF for AA awards in all SAVER classes, I see 0 availability. I go
to AA website and it shows many awards (in SAVER) for the same city pairs.
EF is only showing LIS-BOS via MAD/JFK (IB and AA but not BA). While AA
website is showing available space via BA. When I search EF for BA awards,
it does show same availability.
Is this something EF is planning to fix ? Sometimes airline showing award space
may not be available for partners. Also I am not able to map BA award codes to
AA since they do not have different levels like Saver and Anytime..
I would rather just do one search than multiple searches....