Feb 14, 2015, 12:53 pm
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
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Searches currently not working:
To search AA upgrades:
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
ExpertFlyer.com Help Desk Thread
Apr 3, 2018, 3:27 pm
#1651
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
This is a revenue management tool called married sector (or married segment) availability. The availability in a particular booking class is governed by your end-to-end journey rather than fixed by flight. It is not a coincidence that in the first example, availability is C8 D4 on both flights, and in the second example it's C2 D1 on both flights. The numbers are what the system is offering for the pair of flights taken together.
Apr 6, 2018, 6:23 am
#1653
Join Date: Apr 2018
Posts: 1
My biggest issue with ExpertFlyer is that the flight availability tool doesn't always give me the same result as when booking on the airline website.
For example, there is U class seats (the cheapest fare for TK) available on the return flight on 11/4.
But on Turkish Airline (I set the country as France), I can only buy the L class:
imgur.com/a/VXust (can't upload pic directly)
Why can’t I get a U class instead… I have checked the fare rule (UHAPPYRT) and didn’t see anything which would prevent it to be sold on this day… It’s sold on 10/30 only.
I already tried clearing my cookies and changing ip. I have the same issue with KLM not selling me a V class ticket although it should be available. Seems like some day they sell it and some day they don’t even though it should be available based on EF.
I don’t know if it’s usual for airlines to do that, if that’s the case then I can't rely only on ExpertFlyer.
For example, there is U class seats (the cheapest fare for TK) available on the return flight on 11/4.
But on Turkish Airline (I set the country as France), I can only buy the L class:
imgur.com/a/VXust (can't upload pic directly)
Why can’t I get a U class instead… I have checked the fare rule (UHAPPYRT) and didn’t see anything which would prevent it to be sold on this day… It’s sold on 10/30 only.
I already tried clearing my cookies and changing ip. I have the same issue with KLM not selling me a V class ticket although it should be available. Seems like some day they sell it and some day they don’t even though it should be available based on EF.
I don’t know if it’s usual for airlines to do that, if that’s the case then I can't rely only on ExpertFlyer.
Apr 6, 2018, 11:01 am
#1654
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
My biggest issue with ExpertFlyer is that the flight availability tool doesn't always give me the same result as when booking on the airline website.
For example, there is U class seats (the cheapest fare for TK) available on the return flight on 11/4.
But on Turkish Airline (I set the country as France), I can only buy the L class:
imgur.com/a/VXust (can't upload pic directly)
Why can’t I get a U class instead… I have checked the fare rule (UHAPPYRT) and didn’t see anything which would prevent it to be sold on this day… It’s sold on 10/30 only.
I already tried clearing my cookies and changing ip. I have the same issue with KLM not selling me a V class ticket although it should be available. Seems like some day they sell it and some day they don’t even though it should be available based on EF.
I don’t know if it’s usual for airlines to do that, if that’s the case then I can't rely only on ExpertFlyer.
For example, there is U class seats (the cheapest fare for TK) available on the return flight on 11/4.
But on Turkish Airline (I set the country as France), I can only buy the L class:
imgur.com/a/VXust (can't upload pic directly)
Why can’t I get a U class instead… I have checked the fare rule (UHAPPYRT) and didn’t see anything which would prevent it to be sold on this day… It’s sold on 10/30 only.
I already tried clearing my cookies and changing ip. I have the same issue with KLM not selling me a V class ticket although it should be available. Seems like some day they sell it and some day they don’t even though it should be available based on EF.
I don’t know if it’s usual for airlines to do that, if that’s the case then I can't rely only on ExpertFlyer.
Apr 10, 2018, 2:23 pm
#1655
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,121
I am new to EF. I am getting strange errors about not having javacript enabled. But I have it enabled. Chrome Version 65.0.3325.181 (64bit).
I tried ot go to the page that talks about ghostery (which I don't have installed) and now I see the following:
Suspicious Activity Detected
Due to suspicious activity from your computer, we have blocked your access to ExpertFlyer. After completing the CAPTCHA below, you will immediately regain access unless further suspicious behavior is detected.
Note: This website requires JavaScript. If you have JavaScript disabled, please enable it before attempting to return to ExpertFlyer. If you are using Ghostery or NoScript, you must allow JavaScript from Distil Networks to run on ExpertFlyer.com as noted here.
You reached this page when attempting to access https://www.expertflyer.com/air/seatMap.do from xxx.xxx.xxx.xxx on 2018-04-10 20:18:16 UTC.
Trace: f1a1ffe0-3c02-4515-b475-8ea510c11e06 via 35a9edc9-dac9-459f-8854-dc3ec5d9864f
But I don't see a captcha. I just signed up for a full year and am in day 2 of my 5 day trial. I am about ready to pull the plug on it. This is about the least user friendly GUI I have ever seen.
I tried ot go to the page that talks about ghostery (which I don't have installed) and now I see the following:
Suspicious Activity Detected
Due to suspicious activity from your computer, we have blocked your access to ExpertFlyer. After completing the CAPTCHA below, you will immediately regain access unless further suspicious behavior is detected.
Note: This website requires JavaScript. If you have JavaScript disabled, please enable it before attempting to return to ExpertFlyer. If you are using Ghostery or NoScript, you must allow JavaScript from Distil Networks to run on ExpertFlyer.com as noted here.
You reached this page when attempting to access https://www.expertflyer.com/air/seatMap.do from xxx.xxx.xxx.xxx on 2018-04-10 20:18:16 UTC.
Trace: f1a1ffe0-3c02-4515-b475-8ea510c11e06 via 35a9edc9-dac9-459f-8854-dc3ec5d9864f
But I don't see a captcha. I just signed up for a full year and am in day 2 of my 5 day trial. I am about ready to pull the plug on it. This is about the least user friendly GUI I have ever seen.
Apr 10, 2018, 3:08 pm
#1656
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,761
I'm not an EF representative, but I sometimes get the "Suspicious activity" when I'm connecting via a VPN. If you are connecting via a VPN and have the ability to bypass it temporarily, you might check that and see if it helps.
Apr 10, 2018, 3:45 pm
#1657
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,121
Nope. Doing it from work (where I registered). Maybe going through a NAT firewall might do it. But even your home router is typically a NAT firewall so that should not be an issue.
Apr 10, 2018, 4:24 pm
#1658
Join Date: May 2001
Location: SAN
Programs: AA GLD 1MM, WN CP, etc. etc.
Posts: 385
Fares vs availability
OK -- my example search is AYQ-CNS on 9/17/18. Fares list shows:
...and availability shows:
Initially I was puzzled why there were published fares that don't show up (even if zero availability) on the direct -- is that because they weren't ever offered on that flight except with married segments as shown below?
If that's the case, I'm still puzzled by G0 showing up, since it doesn't appear anywhere in the published fares list. How does that work?
...and availability shows:
Initially I was puzzled why there were published fares that don't show up (even if zero availability) on the direct -- is that because they weren't ever offered on that flight except with married segments as shown below?
If that's the case, I'm still puzzled by G0 showing up, since it doesn't appear anywhere in the published fares list. How does that work?
Apr 10, 2018, 5:30 pm
#1659
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
OK -- my example search is AYQ-CNS on 9/17/18. Fares list shows:
...and availability shows:
Initially I was puzzled why there were published fares that don't show up (even if zero availability) on the direct -- is that because they weren't ever offered on that flight except with married segments as shown below?
If that's the case, I'm still puzzled by G0 showing up, since it doesn't appear anywhere in the published fares list. How does that work?
...and availability shows:
Initially I was puzzled why there were published fares that don't show up (even if zero availability) on the direct -- is that because they weren't ever offered on that flight except with married segments as shown below?
If that's the case, I'm still puzzled by G0 showing up, since it doesn't appear anywhere in the published fares list. How does that work?
Apr 10, 2018, 5:31 pm
#1660
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
As we noted in our email to you, that can happen when you have an add-in that is blocking our JavaScript. Please try a different browser, device, or private browsing mode then email us with the results.
Apr 10, 2018, 6:27 pm
#1661
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,121
I can see that happening. But the funny thing is I visit all sorts of sites that run javascript with absolutely zero issues.
Apr 10, 2018, 7:05 pm
#1662
Join Date: Nov 2015
Programs: AAdvantage EXP, Marriott Ambassador (LT Titanium)
Posts: 94
Finally sprung for ExpertFlyer and I'm confused
I'm looking to create an alert for essentially the following:
"Find me any flight LAX-MIA with Economy Saver or Business Saver (T or U) availability on June 29"
I attempted to do this by searching in "Awards & Upgrades" for flights on that day. Once I'm on the page where the flights show up, the only option I see is to create a separate alert for each flight+fare class combination, and it appears there is a 30 alert limit, even with premium subscription.
I was expecting a way to create a more broad alert along the lines of what I quoted above. Is it possible?
"Find me any flight LAX-MIA with Economy Saver or Business Saver (T or U) availability on June 29"
I attempted to do this by searching in "Awards & Upgrades" for flights on that day. Once I'm on the page where the flights show up, the only option I see is to create a separate alert for each flight+fare class combination, and it appears there is a 30 alert limit, even with premium subscription.
I was expecting a way to create a more broad alert along the lines of what I quoted above. Is it possible?
Apr 10, 2018, 7:25 pm
#1663
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 29,947
I'm looking to create an alert for essentially the following:
"Find me any flight LAX-MIA with Economy Saver or Business Saver (T or U) availability on June 29"
I attempted to do this by searching in "Awards & Upgrades" for flights on that day. Once I'm on the page where the flights show up, the only option I see is to create a separate alert for each flight+fare class combination, and it appears there is a 30 alert limit, even with premium subscription.
I was expecting a way to create a more broad alert along the lines of what I quoted above. Is it possible?
"Find me any flight LAX-MIA with Economy Saver or Business Saver (T or U) availability on June 29"
I attempted to do this by searching in "Awards & Upgrades" for flights on that day. Once I'm on the page where the flights show up, the only option I see is to create a separate alert for each flight+fare class combination, and it appears there is a 30 alert limit, even with premium subscription.
I was expecting a way to create a more broad alert along the lines of what I quoted above. Is it possible?
Apr 10, 2018, 7:36 pm
#1664
Join Date: Nov 2015
Programs: AAdvantage EXP, Marriott Ambassador (LT Titanium)
Posts: 94
Even a place to input multiple flight numbers would save a lot of time.
"Create an alert for T fares on flights 987, 654, and 321 on 6/29" seems like something EF would and should be able to do.
Apr 10, 2018, 8:18 pm
#1665
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
Awardnexus does this. I find it easy enough to do on EF -- copy+paste "yyymmdd AAABBB AA", and type in the flight number you searched for into the description box for the query on the results page for that day's flights. Takes 5 seconds a flight.
