Feb 14, 2015, 12:53 pm
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
To search AA upgrades:
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
ExpertFlyer.com Help Desk Thread
Mar 18, 2017, 9:20 pm
#1366
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
The problem has now been resolved. If any other issues are found please email us directly.
Mar 19, 2017, 3:36 pm
#1368
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,678
I am a new EF user. I set up alerts for LH F/J award seats. I received an alert today on availability for the F seat. The flight is 3 months away so I was surprised since seats are not released until 2 weeks out for partners. I tried to book on UA and as expected the seat was not available. Was this an alert for the LH program only?
Can EF distinguish between LH F/J seats available for LH FFs and partners?
Thanks
Can EF distinguish between LH F/J seats available for LH FFs and partners?
Thanks
Mar 19, 2017, 8:37 pm
#1369
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
I am a new EF user. I set up alerts for LH F/J award seats. I received an alert today on availability for the F seat. The flight is 3 months away so I was surprised since seats are not released until 2 weeks out for partners. I tried to book on UA and as expected the seat was not available. Was this an alert for the LH program only?
Can EF distinguish between LH F/J seats available for LH FFs and partners?
Thanks
Can EF distinguish between LH F/J seats available for LH FFs and partners?
Thanks
The LH award inventory that ExpertFlyer has is partner level, not M&M level.
Mar 19, 2017, 8:55 pm
#1370
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Two suggestions:
1) Is there a chance to add LH/LX/OS award space available to M&M members (in addition to award space available to *A partners)? IIRC EF used to display the former, but not the latter, so I assume this would be technically feasible?
2) Similar to #1, is there a chance to add SQ award space available to SQ KrisFlyer members (in addition to SQ award space released to *A partners)?
1) Is there a chance to add LH/LX/OS award space available to M&M members (in addition to award space available to *A partners)? IIRC EF used to display the former, but not the latter, so I assume this would be technically feasible?
2) Similar to #1, is there a chance to add SQ award space available to SQ KrisFlyer members (in addition to SQ award space released to *A partners)?
Mar 19, 2017, 9:29 pm
#1371
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Two suggestions:
1) Is there a chance to add LH/LX/OS award space available to M&M members (in addition to award space available to *A partners)? IIRC EF used to display the former, but not the latter, so I assume this would be technically feasible?
2) Similar to #1, is there a chance to add SQ award space available to SQ KrisFlyer members (in addition to SQ award space released to *A partners)?
1) Is there a chance to add LH/LX/OS award space available to M&M members (in addition to award space available to *A partners)? IIRC EF used to display the former, but not the latter, so I assume this would be technically feasible?
2) Similar to #1, is there a chance to add SQ award space available to SQ KrisFlyer members (in addition to SQ award space released to *A partners)?
Mar 20, 2017, 6:30 am
#1372
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,678
As per our FAQ, physical seat availability has no relation to award ticket inventory. You need to create a Flight Alert (part of our Premium service) which will alert you on the Award inventory for a flight, and not a Seat Alert. If you need further help with this please email us directly at customercare@
The LH award inventory that ExpertFlyer has is partner level, not M&M level.
The LH award inventory that ExpertFlyer has is partner level, not M&M level.
-------------------------------------------------------------------------
For: LH420/First - Award/Upgrade (O)
From: FRA to BOS
Date: 06/08/17 6:10 PM
-------------------------------------------------------------------------
Mar 20, 2017, 10:12 am
#1373
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Sorry, bad terminology on my part. I am a premium member and did set up a flight award alert. Below is from the EF email I received. Very surprised at the F award 10 weeks out. It was not available on UA. I got the notification at 5am and checked at 7am. It may be timing, but still shocked it was available and that that led to the partner vs. LH question
-------------------------------------------------------------------------
For: LH420/First - Award/Upgrade (O)
From: FRA to BOS
Date: 06/08/17 6:10 PM
-------------------------------------------------------------------------
-------------------------------------------------------------------------
For: LH420/First - Award/Upgrade (O)
From: FRA to BOS
Date: 06/08/17 6:10 PM
-------------------------------------------------------------------------
Results from http://www.ExpertFlyer.com
Code:
Awards & Upgrades Search
Departing FRA on 06/08/17 12:00 AM for BOS
Flying LH on booking class O
Direct/Non-Stop Only
Frequency
Flight Stops Depart Arrive Aircraft Reliability Class Description Code Seats
0 Connections
LH 422 0 FRA BOS 74H Unavailable First - Award/Upgrade O N
06/08/17 1:05 PM 06/08/17 3:05 PM 80% / 30m
0 Connections
LH 420 0 FRA BOS 333 Unavailable First - Award/Upgrade O N
06/08/17 6:10 PM 06/08/17 8:30 PM NA / NA
Mar 21, 2017, 12:48 pm
#1374
Join Date: Feb 2007
Location: Midwest
Programs: AA PLT AA 1MM
Posts: 727
EF shows incorrect times for all six flights of my next itin
Missing FlightTrack, I just entered EF schedule change alerts for an upcoming itinerary. All six flights (all AA or BA) show up with incorrect times in the EF alerts. Some are off by an hour+, some by several hours. They are off in both directions (some earlier, some later).
These flights have been booked and showing the same times for three months so it is not that the flight times have changed. The same flights show with correct times in flight searches on EF.
I wrote to EF customer care to notify them. Their reply indicated that they do not store information, only display the airlines' information. However, both airlines' websites give exactly the times on my itinerary.
Is this a known problem with EF? Should I forget them for schedule change alerts?
Thanks.
These flights have been booked and showing the same times for three months so it is not that the flight times have changed. The same flights show with correct times in flight searches on EF.
I wrote to EF customer care to notify them. Their reply indicated that they do not store information, only display the airlines' information. However, both airlines' websites give exactly the times on my itinerary.
Is this a known problem with EF? Should I forget them for schedule change alerts?
Thanks.
Mar 21, 2017, 2:13 pm
#1375
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Missing FlightTrack, I just entered EF schedule change alerts for an upcoming itinerary. All six flights (all AA or BA) show up with incorrect times in the EF alerts. Some are off by an hour+, some by several hours. They are off in both directions (some earlier, some later).
These flights have been booked and showing the same times for three months so it is not that the flight times have changed. The same flights show with correct times in flight searches on EF.
I wrote to EF customer care to notify them. Their reply indicated that they do not store information, only display the airlines' information. However, both airlines' websites give exactly the times on my itinerary.
Is this a known problem with EF? Should I forget them for schedule change alerts?
Thanks.
These flights have been booked and showing the same times for three months so it is not that the flight times have changed. The same flights show with correct times in flight searches on EF.
I wrote to EF customer care to notify them. Their reply indicated that they do not store information, only display the airlines' information. However, both airlines' websites give exactly the times on my itinerary.
Is this a known problem with EF? Should I forget them for schedule change alerts?
Thanks.
Also regarding "Their reply indicated that they do not store information, only display the airlines' information." In your first email to us you didn't reference at all that you were referring to an alert. In your second email to us you elaborated that you were referring to an alert, not search results, so then we knew what you were talking about.
FYI, You are actually referencing a new feature we just released yesterday but haven't officially announced yet. We weren't going to do so until we released a patch tomorrow to fix a few issues (this being one of them).
Mar 21, 2017, 2:35 pm
#1376
Join Date: Feb 2007
Location: Midwest
Programs: AA PLT AA 1MM
Posts: 727
As we emailed to you, we are storing the time correctly, but we are just not displaying it correctly. We will push a fix tomorrow for this, however the alert will work correctly.
Also regarding "Their reply indicated that they do not store information, only display the airlines' information." In your first email to us you didn't reference at all that you were referring to an alert. In your second email to us you elaborated that you were referring to an alert, not search results, so then we knew what you were talking about.
FYI, You are actually referencing a new feature we just released yesterday but haven't officially announced yet. We weren't going to do so until we released a patch tomorrow to fix a few issues (this being one of them).
Also regarding "Their reply indicated that they do not store information, only display the airlines' information." In your first email to us you didn't reference at all that you were referring to an alert. In your second email to us you elaborated that you were referring to an alert, not search results, so then we knew what you were talking about.
FYI, You are actually referencing a new feature we just released yesterday but haven't officially announced yet. We weren't going to do so until we released a patch tomorrow to fix a few issues (this being one of them).
I apologize for not being more thorough in my email--I had assumed that my communicating from within my EF account would provide the context but do understand that would be difficult. I was unaware this is a new feature as I had not needed it until now. Sounds like I stumbled onto it in it's infancy. We will be grateful when you get it to behave as it should. What a good addition!! Thank you.
Mar 24, 2017, 2:35 pm
#1377
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
I apologize for not being more thorough in my email--I had assumed that my communicating from within my EF account would provide the context but do understand that would be difficult. I was unaware this is a new feature as I had not needed it until now. Sounds like I stumbled onto it in it's infancy. We will be grateful when you get it to behave as it should. What a good addition!! Thank you.
We fixed the issues with the alert earlier this week, please let us know if you have any other questions.
Mar 27, 2017, 9:13 pm
#1378
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,313
I haven't been able to log in all day. I use Facebook login, and when I click the button, this pops up. Clicking OK refreshes the page.
Mar 27, 2017, 9:22 pm
#1379
Join Date: Mar 2012
Location: DCA
Programs: American AAdvantage EXP, World of Hyatt Explorist, Marriott Rewards Titanium, MGM Rewards Gold
Posts: 428
I am having the same issue. I have tried Mac and Windows, Chrome and Safari. Seems to be a site issue. Any word on when this will be resolved?
Mar 27, 2017, 9:46 pm
#1380
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Facebook pushed an update after hours today that broke login buttons across many sites. If they don't fix it by tomorrow morning, we will implement our own work around.
In the mean time you can email [email protected] and have us remove FB from your account so you can login with your email and password you set.
In the mean time you can email [email protected] and have us remove FB from your account so you can login with your email and password you set.