Feb 14, 2015, 12:53 pm
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
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Searches currently not working:
To search AA upgrades:
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
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Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
ExpertFlyer.com Help Desk Thread
May 4, 2014, 2:32 pm
#721
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
You can search for the AA operated award segments on ExpertFlyer, regardless of what other flight it may connect to, by entering just the AA operated segment as the city pair.
May 4, 2014, 5:13 pm
#722
Join Date: Jan 2004
Location: YUL
Posts: 969
I don't think I made my point. There are now AA awards that have:
1. AA flights only. EF shows those.
2. US flights only. EF does not show those.
3. AA flights connecting with US flights. EF does not show these as it can not see (or at least does not report ) any US award flights.
Whether #1 is a majority of awards available or flights is sort of a definitional issue. The bottom line so that there are numerous awards to be potentially had with AA miles that EF can't find and I assume can't handle alerts for either.
I'm glad this issue is recognized as important and I hope that, as reported, it will be corrected soon.
1. AA flights only. EF shows those.
2. US flights only. EF does not show those.
3. AA flights connecting with US flights. EF does not show these as it can not see (or at least does not report ) any US award flights.
Whether #1 is a majority of awards available or flights is sort of a definitional issue. The bottom line so that there are numerous awards to be potentially had with AA miles that EF can't find and I assume can't handle alerts for either.
I'm glad this issue is recognized as important and I hope that, as reported, it will be corrected soon.
May 6, 2014, 2:11 am
#723
Join Date: Feb 1999
Location: Denver CO
Posts: 3,682
You can search for the AA operated flights independently of the US Air operated ones, just search for the AA operated segment only. Since there are more AA operated flights then US operated flights, you will see the majority on ExpertFlyer.
We are attempting to add the US operated segments for award searching today, however all American flights will be available in the future when US and AA combine operations.
We are attempting to add the US operated segments for award searching today, however all American flights will be available in the future when US and AA combine operations.
May 6, 2014, 8:52 am
#724
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
US award inventory is not currently available through the same channels that AA award inventory is.
May 9, 2014, 5:38 pm
#726
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
May 12, 2014, 12:13 am
#727
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,854
My renewal (or non-renewal) time is soon and it looks like the missing UA award availability has not returned. Is there any imminent positive change expected? Just looking for an update, thanks.
May 12, 2014, 7:52 pm
#728
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
In addition, we will be soon be announcing other new features that will add value to everyone's ExpertFlyer membership.
May 17, 2014, 5:18 am
#729
Join Date: Feb 2014
Posts: 41
I was able to find availability on an American Airlines Y class award ticket via EF. However when I go to book it on AA.com, the date I selected does not show any award availability. Is this an error on the EF or AA site? Should I try calling in to AA directly to book?
Flight details:
IAH -> AMS on 6/26/14
Thanks in advance
Flight details:
IAH -> AMS on 6/26/14
Thanks in advance
Last edited by mikedo; May 17, 2014 at 9:48 am
May 17, 2014, 12:03 pm
#730
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
I was able to find availability on an American Airlines Y class award ticket via EF. However when I go to book it on AA.com, the date I selected does not show any award availability. Is this an error on the EF or AA site? Should I try calling in to AA directly to book?
Flight details:
IAH -> AMS on 6/26/14
Thanks in advance
Flight details:
IAH -> AMS on 6/26/14
Thanks in advance
May 21, 2014, 11:26 am
#731
Join Date: Feb 2014
Posts: 41
I found a codeshare flight that is operated by AA and shows Miles SAAver availability on your site. However it's not available on the AA.com site. Should I call in to check to see if its available?
Flight Details
IAH -> CDG (connection in DFW) on 6/26/14
Flight Details
IAH -> CDG (connection in DFW) on 6/26/14
Those are codeshares for US operated flights and as such are not valid for AAnytime awards. The reservation system is not returning the codeshare information to us properly, however we are working on a work around that will properly note these flights as being codeshares even with the improper information returned to us, and as such wouldn't be shown in the results for the AAnytime award classes.
May 21, 2014, 2:30 pm
#732
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
If a flight is operated by AA, then it isn't a codeshare. That aside, we did the search and ExpertFlyer isn't reporting any SAAver award inventory for any cabin for that day/route. Please check again and make sure you are looking for availability for all the flight legs, not just one.
May 30, 2014, 8:55 am
#733
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
Phantom inventory
Recently I encountered phantom inventory on two occasions, whereby EF shows inventory, not available with the carrier. Also inquired with my TA, who confirmed non-available booking classes.
Latest example is for UA # 926 6/19:
EF shows: Z9 P9
UA.com shows: Z0 P0
What gives?
Another case involved LX intra-EU flights, where EF was L9, LX was L0.
Latest example is for UA # 926 6/19:
EF shows: Z9 P9
UA.com shows: Z0 P0
What gives?
Another case involved LX intra-EU flights, where EF was L9, LX was L0.
May 30, 2014, 9:19 am
#734
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Recently I encountered phantom inventory on two occasions, whereby EF shows inventory, not available with the carrier. Also inquired with my TA, who confirmed non-available booking classes.
Latest example is for UA # 926 6/19:
EF shows: Z9 P9
UA.com shows: Z0 P0
What gives?
Another case involved LX intra-EU flights, where EF was L9, LX was L0.
Latest example is for UA # 926 6/19:
EF shows: Z9 P9
UA.com shows: Z0 P0
What gives?
Another case involved LX intra-EU flights, where EF was L9, LX was L0.
May 31, 2014, 1:52 am
#735
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
Interesting: Just checked again and found out that it still does not show Z & P fare buckets available, if I do the billing address under Germany or other EU countries. However, if I specify U.S. billing address it does show. ???