Go Back  FlyerTalk Forums > Travel&Dining > Travel Tools
Reload this Page >

ExpertFlyer.com Help Desk Thread

Community
Wiki Posts
Search
Old Feb 14, 2015, 12:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]

This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.

--------------------

Searches currently not working:
  • Upgrades - AY, BA, EK, EY, IB, QR, VS
  • Awards - AY, BA, IB, EY, QR, VS

To search AA upgrades:
  • Use the Award & Upgrade tool
  • Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
  • To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.




Print Wikipost

ExpertFlyer.com Help Desk Thread

Thread Tools
 
Search this Thread
 
Old Mar 26, 2013, 9:50 am
  #256  
 
Join Date: May 2010
Location: NYC
Posts: 246
I've never understood the use of these software and hope that someone can help me out.

A lot of award bookings involve using an alliance partner's miles to book on another partner's flight (e.g. using AA miles to book on Cathay). While this can sometimes be done for certain partners' sites for OneWorld and *Alliance, I find it exponentially harder to find this information for Skyteam redemptions.

Can Expertflyer see availability that a partner (i.e. AirFrance) releases to frequent flyers of other partners (i.e. using Delta miles) and not only their own (AirFrance) frequent flyers?
gtu2004 is offline  
Old Mar 26, 2013, 9:54 am
  #257  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Lightbulb

Originally Posted by gtu2004
I've never understood the use of these software and hope that someone can help me out.

A lot of award bookings involve using an alliance partner's miles to book on another partner's flight (e.g. using AA miles to book on Cathay). While this can sometimes be done for certain partners' sites for OneWorld and *Alliance, I find it exponentially harder to find this information for Skyteam redemptions.

Can Expertflyer see availability that a partner (i.e. AirFrance) releases to frequent flyers of other partners (i.e. using Delta miles) and not only their own (AirFrance) frequent flyers?
As it so happens the Air France award inventory shown on ExpertFlyer for Air France is bookable by SkyMiles members. The expanded inventory for Air France flyers is only shown on the Air France website.

However that case aside, more often than not, the same award inventory is made available to partner airlines.

Last edited by ExpertFlyer Voice; Mar 26, 2013 at 12:48 pm
ExpertFlyer Voice is offline  
Old Mar 26, 2013, 10:56 am
  #258  
 
Join Date: May 2010
Location: NYC
Posts: 246
Originally Posted by ExpertFlyer Voice
As it so happens the Air France award inventory shown on ExpertFlyer for Air France is bookable by SkyMiles members. The expanded inventory for Air France flyers is only shown on the Air France website.

However that case aside, more often then not, the same award inventory is made available to partner airlines.
Thanks for the response. And your last part on "more often then(sic) not" is exactly what I'm trying to get at. How would we know for sure? In case of "then not", if you call in to redeem Delta miles on say, Korean Air or Tahiti Air, and with Delta agents being often lazy on top of being downright incompetent, they may say that a specific "Korean Air flight is not bookable using Delta miles", but we will have no way to know if it is true. We can HUACA but then that will increase the effort to redeem and sort of reduce the usefulness of the tool.

So my question is still: Can Expertflyer/KMV Tool/any other tools see availability that a partner (i.e. AirFrance) releases to frequent flyers of other partners (i.e. using Delta miles) and not only their own (AirFrance) frequent flyers?
gtu2004 is offline  
Old Mar 26, 2013, 12:53 pm
  #259  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Originally Posted by gtu2004
Thanks for the response. And your last part on "more often then(sic) not" is exactly what I'm trying to get at. How would we know for sure? In case of "then not", if you call in to redeem Delta miles on say, Korean Air or Tahiti Air, and with Delta agents being often lazy on top of being downright incompetent, they may say that a specific "Korean Air flight is not bookable using Delta miles", but we will have no way to know if it is true. We can HUACA but then that will increase the effort to redeem and sort of reduce the usefulness of the tool.

So my question is still: Can Expertflyer/KMV Tool/any other tools see availability that a partner (i.e. AirFrance) releases to frequent flyers of other partners (i.e. using Delta miles) and not only their own (AirFrance) frequent flyers?
Experience. Your question assumes the partner inventory is always different, which it is usually not. If you know who the exceptions are (such as Flying Blue, Miles & More) which actually make more inventory available to their own flyers then you're ok. Since it appears you fly Skyteam, then you know now that ExpertFlyer shows partner level inventory for AF, which is what you need to look at. If there are caveats for certain airlines, they are labeled at the top of the Award & Upgrade results page.
ExpertFlyer Voice is offline  
Old Apr 4, 2013, 3:59 pm
  #260  
Hyatt Contributor Badge
 
Join Date: Jun 2001
Location: Victoria, B.C.
Programs: Hyatt Globalist, AA Gold LT
Posts: 1,940
Anyone else seeing Expertflyer differences with AA

I should probably post this with Expertflyer but to lazy to find their thread - and this is possibly just a short glitch.

I noticed that AA's inventory and Expertflyer are not matching.

For example I just looked up JFK-LHR (non-stop availability) Expertflyer was listing R2 J2 and R0 J0 on the non-stop flight. If I go to AA.com, AA is willing to sell (2 seats left) on the R0 J0 flights. It lists the availability as - 2 left even though EF says none, and it also lists the inventory as "R" or "J" respectively.

Also when I put in expertflyer and search for fares, if I put say AA, DL, UA the fares only list for DL and UA --> NO AA fares will show up. If I just put in AA, all of the AA fares show up.

Both odd and I don't see anyone else here mentioning this.
smilee is online now  
Old Apr 4, 2013, 4:01 pm
  #261  
FlyerTalk Evangelist
 
Join Date: May 2007
Programs: BA Gold
Posts: 12,046
Could it be a point of sale difference?

Sixth Freedom is offline  
Old Apr 4, 2013, 4:23 pm
  #262  
FlyerTalk Evangelist
 
Join Date: Mar 1999
Posts: 12,097
Originally Posted by smilee
I should probably post this with Expertflyer but to lazy to find their thread - and this is possibly just a short glitch.
Or the AA board.

I struggle to find anything in your post that relates to BA.

Moderator -- please lock this thread!
hillrider is offline  
Old Apr 4, 2013, 4:36 pm
  #263  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,031
I'll move this thread over to AA, where it should be more at home.

O F BA mod
Oxon Flyer is offline  
Old Apr 4, 2013, 9:23 pm
  #264  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Lightbulb

Originally Posted by smilee
I should probably post this with Expertflyer but to lazy to find their thread - and this is possibly just a short glitch.

I noticed that AA's inventory and Expertflyer are not matching.

For example I just looked up JFK-LHR (non-stop availability) Expertflyer was listing R2 J2 and R0 J0 on the non-stop flight. If I go to AA.com, AA is willing to sell (2 seats left) on the R0 J0 flights. It lists the availability as - 2 left even though EF says none, and it also lists the inventory as "R" or "J" respectively.

Also when I put in expertflyer and search for fares, if I put say AA, DL, UA the fares only list for DL and UA --> NO AA fares will show up. If I just put in AA, all of the AA fares show up.

Both odd and I don't see anyone else here mentioning this.
We didn't see any email sent to [email protected] with this issue so you must not be seeing it anymore. You didn't include any specific date, search, or flight information so we can't duplicate what you are seeing.

If you would like us to help you with your search, please send us an email with the specific information about the search, not post on FT, thanks.
ExpertFlyer Voice is offline  
Old Apr 4, 2013, 9:51 pm
  #265  
Moderator: American AAdvantage
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
We have moved your query to the proper Forum - Travel Tools, and the proper / best thread (ExpertFlyer.com Help Desk Thread).

JDiver
senior moderator

Originally Posted by Oxon Flyer
I'll move this thread over to AA, where it should be more at home.

O F BA mod
Originally Posted by smilee
I should probably post this with Expertflyer but to lazy to find their thread - and this is possibly just a short glitch.

...
JDiver is offline  
Old Apr 4, 2013, 11:29 pm
  #266  
Marriott Contributor Badge
 
Join Date: Mar 2011
Programs: AA Platinum Pro, Hilton Diamond, Hyatt Exploralist, Marriot Silver
Posts: 2,065
AA C face bucket sometimes not showing

When I search for both AA A and C classes (upgrades), some flights show C even if C=0, but some don't show C at all. In the example below, both AA 78 and 80 are three-class 777s, but C does not show up on 80. Anyone know why this happens? Should I just presume that C=0 in these cases?



Edit: Nevermind, just found the answer to my own question:
"Sometimes American will return just two flights where the requested award seat availability is zero on both flights, even when there are later non-stop/direct flights scheduled. This is American's way of indicating that none of the later flights have available inventory for the request class either."

Last edited by SFOPhD; Apr 5, 2013 at 10:39 am Reason: typo in title, I obviously mean faRe bucket...
SFOPhD is offline  
Old Apr 5, 2013, 10:52 am
  #267  
Used to be 'flymanbeast'
 
Join Date: Jul 2011
Programs: Delta silver/marriot platinum
Posts: 2,795
Can you explain how to setup an alert for delta for a low award ticket? (coach or business)
howtofreetravel is offline  
Old Apr 5, 2013, 11:35 am
  #268  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Lightbulb

Originally Posted by flymanbeast
Can you explain how to setup an alert for delta for a low award ticket? (coach or business)
When you do the Award & Upgrade search you'll note that only upgrade classes are listed for Delta. DL award classes are unavailable as they are only found on Delta.com. As such you unfortunately cannot create an alert for them.
ExpertFlyer Voice is offline  
Old Apr 7, 2013, 1:12 pm
  #269  
 
Join Date: Apr 2013
Posts: 4
ExpertFlyer.com

Hi
Im new to this site and to ExpertFlyer.com so please bear with me.
I need some help understanding how to use Expertflyer.com.
I matched up a flight leaving from Manchester to Chicago with flight availability and fare information. Under the fare bucket NKXUKJB there were 4 available seats. When I phoned American Airlines to enquire about the fare I was told there was non available and the Fare basis code was to long. Am I looking at this the wrong way?

Any help would be appreciated.

Regards Steve
steve031372 is offline  
Old Apr 7, 2013, 5:28 pm
  #270  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Lightbulb

Originally Posted by steve031372
Hi
Im new to this site and to ExpertFlyer.com so please bear with me.
I need some help understanding how to use Expertflyer.com.
I matched up a flight leaving from Manchester to Chicago with flight availability and fare information. Under the fare bucket NKXUKJB there were 4 available seats. When I phoned American Airlines to enquire about the fare I was told there was non available and the Fare basis code was to long. Am I looking at this the wrong way?

Any help would be appreciated.

Regards Steve
Hi Steve, physical seat availability has nothing to do with specific fare availability, you have to look at the fare class availability for the flight via the Flight Availability search. Please see our EduGuide for help in determining if fares are available on specific flights: http://www.expertflyer.com/edu-guide.pdf
ExpertFlyer Voice is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.