Feb 14, 2015, 12:53 pm
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
To search AA upgrades:
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
ExpertFlyer.com Help Desk Thread
Jun 23, 2022, 1:13 am
#2581
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
A week (and several alerts) later, all I've heard from EF is "thanks for the email, we're looking into this."
Is anyone else receiving unhelpful notifications (and then having to reset their alerts in case something really changes)?
Is anyone else receiving unhelpful notifications (and then having to reset their alerts in case something really changes)?
Jun 23, 2022, 8:18 am
#2582
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
We're actually testing a fix to the problem, we were going to notify you when it was deployed, hopefully early next week. Thanks for your patience.
Jun 25, 2022, 8:58 am
#2583
Join Date: Feb 2019
Posts: 38
Any updates?
Jun 25, 2022, 2:11 pm
#2584
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Let us know if there is a specific search that is repeatedly failing so we can track down specific cases, thanks.
Jun 27, 2022, 5:59 pm
#2585
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,579
Jun 28, 2022, 9:11 am
#2587
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Jul 1, 2022, 8:39 am
#2589
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,579
Jul 1, 2022, 9:51 am
#2590
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
The original bug is still there, we haven't pushed the change yet. We'll likely do that on Tuesday as pushing code before a long weekend is generally not a good idea. We will post when the change is pushed to production.
Jul 7, 2022, 8:22 am
#2591
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
I'm not using a VPN and am accessing the internet from home, i.e. not from a public network. Using Firefox 102.0.1.
Jul 7, 2022, 9:21 am
#2593
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
It will probably get sorted when Incapsula recognises that the latest version(s) of the OS, Browser and add-ons I've been using for years aren't malware. Until then it's a pain.
Jul 7, 2022, 10:52 am
#2594
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
That was on 23 June. I followed up by email last week and was fobbed off with "we have identified the problem and will be pushing out a solution early next week" (i.e. early this week). Nothing seems to have happened since, but I can't be sure as this screen is now repeatedly blocking my access:
I'm not using a VPN and am accessing the internet from home, i.e. not from a public network. Using Firefox 102.0.1.
I'm not using a VPN and am accessing the internet from home, i.e. not from a public network. Using Firefox 102.0.1.
Second, the captchas show up due to suspicious behavior or IP address. Either way if you solve the captcha you won't be blocked.
Jul 7, 2022, 3:25 pm
#2595
Join Date: Apr 2002
Posts: 1,373
Is it a known issue that WN doesn't seem to file fares to Mexico in whichever GDS EF uses? WN flies this market and I have every reason to think they file fares, but perhaps they don't distribute them for some reason. AUA and LIR seem to work.
Last edited by 21A; Jul 7, 2022 at 8:39 pm