Feb 14, 2015, 12:53 pm
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
To search AA upgrades:
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
ExpertFlyer.com Help Desk Thread
Jun 3, 2022, 6:56 pm
#2566
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,447
Jun 3, 2022, 9:00 pm
#2567
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Jun 5, 2022, 1:15 pm
#2568
Join Date: Jan 2013
Location: Chicago
Posts: 425
Are QR searches working yet?
I understand they weren't working a few months ago but cannot find confirmation that they are, in fact, working again.
I am receiving this message for every search on QR.
QR award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience.
I understand they weren't working a few months ago but cannot find confirmation that they are, in fact, working again.
I am receiving this message for every search on QR.
QR award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience.
Jun 5, 2022, 10:52 pm
#2569
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
are qr searches working yet?
I understand they weren't working a few months ago but cannot find confirmation that they are, in fact, working again.
I am receiving this message for every search on qr.
qr award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience.
I understand they weren't working a few months ago but cannot find confirmation that they are, in fact, working again.
I am receiving this message for every search on qr.
qr award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience.
Jun 11, 2022, 6:53 am
#2571
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,133
Would it be possible to add the ability to save searches in the mobile website version? It’s a hassle to have to switch to the full version whenever I want to save a search. Thanks.
Jun 11, 2022, 8:54 am
#2572
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Jun 14, 2022, 11:38 pm
#2576
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,447
Some of my alerts have been producing unhelpful notifications and I'm not sure why.
In one case (aircraft change alerts for two OS flights this month) it seems plausible that the airline really has been filing rather frequent changes -- switiching between Airbus 320 variants. The second case looks more like an EF problem. It's a schedule change alert for an SQ flight in November. I've resubmitted it a few times and within hours I get a notification about a change that isn't:
Can anyone shed any light on what's behind this? I'd really like to set a functioning alert... TIA :-)
In one case (aircraft change alerts for two OS flights this month) it seems plausible that the airline really has been filing rather frequent changes -- switiching between Airbus 320 variants. The second case looks more like an EF problem. It's a schedule change alert for an SQ flight in November. I've resubmitted it a few times and within hours I get a notification about a change that isn't:
Code:
For: SQ306 From: SIN to LHR Departing: 06/11/22 1:10 Arriving: 06/11/22 7:20 New Flight Schedule: From: SIN to LHR Departing: 06/11/22 1:10 Arriving: 06/11/22 7:20
Jun 15, 2022, 12:13 pm
#2577
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Some of my alerts have been producing unhelpful notifications and I'm not sure why.
In one case (aircraft change alerts for two OS flights this month) it seems plausible that the airline really has been filing rather frequent changes -- switiching between Airbus 320 variants. The second case looks more like an EF problem. It's a schedule change alert for an SQ flight in November. I've resubmitted it a few times and within hours I get a notification about a change that isn't:
Can anyone shed any light on what's behind this? I'd really like to set a functioning alert... TIA :-)
In one case (aircraft change alerts for two OS flights this month) it seems plausible that the airline really has been filing rather frequent changes -- switiching between Airbus 320 variants. The second case looks more like an EF problem. It's a schedule change alert for an SQ flight in November. I've resubmitted it a few times and within hours I get a notification about a change that isn't:
Code:
For: SQ306 From: SIN to LHR Departing: 06/11/22 1:10 Arriving: 06/11/22 7:20 New Flight Schedule: From: SIN to LHR Departing: 06/11/22 1:10 Arriving: 06/11/22 7:20
Jun 15, 2022, 11:04 pm
#2578
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,447
My reason for posting here was that the collective wisdom and experience of FTers often yields fast answers and/or helpful suggestions. Sometimes that doesn't happen, in which case one hopes for an authoritative answer from EF.
In either case the exchange will be seen by other FTers -- both now, by thread subscribers, and later by anyone searching for "unhelpful notications" or "ExpertFlyer alerts triggered without apparent underlying change".
I'm sure it's only a matter of time before EF gets back to me (and the FT community) with something more helpful than "contact EF".
In either case the exchange will be seen by other FTers -- both now, by thread subscribers, and later by anyone searching for "unhelpful notications" or "ExpertFlyer alerts triggered without apparent underlying change".
I'm sure it's only a matter of time before EF gets back to me (and the FT community) with something more helpful than "contact EF".
Jun 22, 2022, 10:28 am
#2579
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,576
Problem in trying to get xONEx fares
When trying to price a RTW (round the world) xONEx fare, the system gave this message (been like this for more than 1 week):
" An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding."
Is this a problem at oneworld? My search was for "D" fare at the time.
" An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding."
Is this a problem at oneworld? My search was for "D" fare at the time.
Jun 22, 2022, 3:26 pm
#2580
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
When trying to price a RTW (round the world) xONEx fare, the system gave this message (been like this for more than 1 week):
" An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding."
Is this a problem at oneworld? My search was for "D" fare at the time.
" An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding."
Is this a problem at oneworld? My search was for "D" fare at the time.
