Feb 14, 2015, 12:53 pm
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
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Searches currently not working:
To search AA upgrades:
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
ExpertFlyer.com Help Desk Thread
Oct 16, 2019, 1:29 am
#2101
Join Date: Oct 2018
Programs: BAEC Silver
Posts: 41
An open-jaw ticket for this itinerary will usually be priced using half of the applicable fare for LHR-JFK-LHR and half of the applicable fare for LHR-YYZ-LHR, plus the applicable taxes, fees and charges. (Note the directionality.) So you can find the applicable fares in the listings by searching twice.
Oct 16, 2019, 9:24 pm
#2102
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
If you're not going to post the flight specifics here you should email us direct at [email protected] so we can see for ourselves what the underlying error we are getting back from the reservation system is.
Oct 26, 2019, 1:34 pm
#2103
Join Date: Jan 2013
Posts: 1,435
I'm looking to use United miles for either Lufthansa or Austrian Airlines Award flights. I'm trying to set up Award Alerts on Expert Flyer, but my UA searches are only showing UA flights (that is, it's not showing me the LH or OS flights) .
I know I can set up an award alert separately on OS or LH searches, but if something pops up, will I be able to use UA miles for those? Or only their own Miles and More currency?
I know I can set up an award alert separately on OS or LH searches, but if something pops up, will I be able to use UA miles for those? Or only their own Miles and More currency?
Oct 26, 2019, 4:01 pm
#2104
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
I'm looking to use United miles for either Lufthansa or Austrian Airlines Award flights. I'm trying to set up Award Alerts on Expert Flyer, but my UA searches are only showing UA flights (that is, it's not showing me the LH or OS flights) .
I know I can set up an award alert separately on OS or LH searches, but if something pops up, will I be able to use UA miles for those? Or only their own Miles and More currency?
I know I can set up an award alert separately on OS or LH searches, but if something pops up, will I be able to use UA miles for those? Or only their own Miles and More currency?
Oct 27, 2019, 4:04 am
#2106
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,085
It would seems that as of some time last week, setting Point of Sale for British Airways to Israel results in no availability in any cabin. All bucket classes are shown as zero.
Oct 27, 2019, 3:10 pm
#2107
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Oct 28, 2019, 4:29 am
#2108
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,085
Oct 28, 2019, 7:39 am
#2109
Join Date: Feb 2019
Posts: 268
Strange issue with aircraft alerts.
I had an alert set a few months ago (maybe longer):
Aircraft Change Alert
ICN to ORD
KE37
5/1/20
At 1:45 a.m. I got an email from KE stating that my advance seat selection for the above flight was cancelled due to aircraft change.
I did not get an email from Expert Flyer as of now (9:30 a.m. Eastern Time)
I logged into Expert Flyer and my alert is still there.
I click the magnifying glass thingy and it says there *is* a change.
Still no notification and the alert is there. The "Notified" section shows it hasn't notified for that alert either.
KE website shows it switched from the 77W to the 747.
Is there a delay or is this something special with KE and Expert Flyer?
I had an alert set a few months ago (maybe longer):
Aircraft Change Alert
ICN to ORD
KE37
5/1/20
At 1:45 a.m. I got an email from KE stating that my advance seat selection for the above flight was cancelled due to aircraft change.
I did not get an email from Expert Flyer as of now (9:30 a.m. Eastern Time)
I logged into Expert Flyer and my alert is still there.
I click the magnifying glass thingy and it says there *is* a change.
Still no notification and the alert is there. The "Notified" section shows it hasn't notified for that alert either.
KE website shows it switched from the 77W to the 747.
Is there a delay or is this something special with KE and Expert Flyer?
Oct 28, 2019, 7:50 am
#2110
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Oct 31, 2019, 7:31 am
#2114
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,085
Oct 31, 2019, 8:26 am
#2115
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
You don't know how the BA system is working on their end. BA doesn't know the POSs that ExpertFlyer has or on what reservation system we have them. It could be that BA is only sharing the Israeli POS with specific travel agencies that they have contracts with (EF is not a travel agency).