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ExpertFlyer.com Help Desk Thread

ExpertFlyer.com Help Desk Thread

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If you see the message "An unknown or unexpected error has occurred. Please contact us if this problem persists." while using ExpertFlyer, please contact ExpertFlyer support by email immediately so the problem may be resolved most quickly: [email protected]

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Old Dec 14, 12, 5:42 pm
  #166  
 
Join Date: Aug 2004
Programs: AA (EXP), Hilton (Diamond), SPG (lowly Gold)
Posts: 7,208
Originally Posted by ffsim View Post
Is there any way to identify the inbound flight for an upcoming departure? For example, I'm flying LAXYYZ today on AC 796 but would love to check the status of the inbound flight.

Is there a way to do this on expertflyer? Thanks!
If EF had a way to search for flights scheduled to arrive at a particular gate, that could be used to find the backing flight. (You'd do a flight status query on your departing flight, see its gate assignment, then do a query to find the flights scheduled to land at that gate.)

If you're flying AA, AA.com's flight status and gates and times forms have a button to show the incoming flight information. Very handy to know if your flight will board early or late.
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Old Dec 14, 12, 8:04 pm
  #167  
Company Representative - ExpertFlyer.com
 
Join Date: Jan 2005
Posts: 2,397
Originally Posted by anabolism View Post
If EF had a way to search for flights scheduled to arrive at a particular gate, that could be used to find the backing flight. (You'd do a flight status query on your departing flight, see its gate assignment, then do a query to find the flights scheduled to land at that gate.)

If you're flying AA, AA.com's flight status and gates and times forms have a button to show the incoming flight information. Very handy to know if your flight will board early or late.
There is currently no way to do such a search to our knowledge.
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Old Dec 16, 12, 3:41 pm
  #168  
 
Join Date: Aug 2004
Programs: AA (EXP), Hilton (Diamond), SPG (lowly Gold)
Posts: 7,208
Originally Posted by ExpertFlyer Voice View Post
There is currently no way to do such a search to our knowledge.
Mine neither. Consider it a new feature request?
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Old Dec 16, 12, 4:31 pm
  #169  
Moderator: Le Club Accorhotels
 
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,483
I regularly use Expertflyer (sometimes a few dozen times a day) and am quite happy with the product, however I do find it slightly annoying to be kicked out / having to log in again after 30min (?) of inactivity.

Could you please extend the validity of a session (either as a general change or at least as a "stay logged in when using this computer" feature)?

Thanks for considering!
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Old Dec 16, 12, 6:28 pm
  #170  
Company Representative - ExpertFlyer.com
 
Join Date: Jan 2005
Posts: 2,397
Originally Posted by Jasper2009 View Post
I regularly use Expertflyer (sometimes a few dozen times a day) and am quite happy with the product, however I do find it slightly annoying to be kicked out / having to log in again after 30min (?) of inactivity.

Could you please extend the validity of a session (either as a general change or at least as a "stay logged in when using this computer" feature)?

Thanks for considering!
Thank you for your feedback. The current timeout is 45 minutes, and the way the website currently works an active session uses resources on our servers, so we have to strike a balance. How this works is something we are looking to change in the future, however it is not a simple or quick change.
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Old Dec 29, 12, 1:47 pm
  #171  
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Join Date: Feb 2007
Location: Los Angeles / Basel
Posts: 24,764
Have you had any reports of phantom availability with Turkish?

For example, take a look at JRO-IST on 8/23/13. I2, X7. But the ANA tool does not show the space and while United and Aeroplan do show it, both error out when trying to book the seat.

Any ideas?
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Old Dec 29, 12, 2:07 pm
  #172  
Company Representative - ExpertFlyer.com
 
Join Date: Jan 2005
Posts: 2,397
Originally Posted by MatthewLAX View Post
Have you had any reports of phantom availability with Turkish?

For example, take a look at JRO-IST on 8/23/13. I2, X7. But the ANA tool does not show the space and while United and Aeroplan do show it, both error out when trying to book the seat.

Any ideas?
We have had no issue with TK award availability. We just checked against 3 different GDSs and 2 points of sale and all show the same numbers for the TK 673. The issue may be in how TK published the schedule as the flight is IST-JRO-MBA-IST and if you try to bring up the Flight Details for that flight on that day you'll see no information is returned (there is an underlying error returned by the GDS). This could be causing the problem where AC and UA cannot book the flight.

If there are any other flights you have a question about please email the information to [email protected]
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Old Dec 30, 12, 9:11 pm
  #173  
 
Join Date: Nov 2012
Location: YWG
Posts: 2,116
Sorry for this very newbie question...

I was looking at fare information on EF and the system gives a list of fares. The price on these fares is often lower than what I get when I go directly on the operating carrier's website. Does this mean that the fares EF displays are bookable? If so, how do I book them, since the operating carrier's website does not show these fares. Would I have to call the airline directly?

Thanks!
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Old Dec 30, 12, 9:35 pm
  #174  
Company Representative - ExpertFlyer.com
 
Join Date: Jan 2005
Posts: 2,397
Originally Posted by hydrogen View Post
Sorry for this very newbie question...

I was looking at fare information on EF and the system gives a list of fares. The price on these fares is often lower than what I get when I go directly on the operating carrier's website. Does this mean that the fares EF displays are bookable? If so, how do I book them, since the operating carrier's website does not show these fares. Would I have to call the airline directly?

Thanks!
No, the Fare Information search just lists published fares. You need to look at the availability of the fare class on a specific flight to see if the fare can be applied to that flight. As per our FAQ:

How do I purchase tickets based on the fares I see on ExpertFlyer.com?

You would purchase the fare by either contacting the airline directly or going through a travel agent and asking for the specific Fare Basis or Fare Class. Remember to check the availability of the Fare Class in the Flight Availability tool to make sure that the fare you wish to purchase is indeed available.
Also our EduGuide would be helpful in understanding the relationship between the published fare tariffs and the availability of those fare classes.
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Old Dec 30, 12, 9:45 pm
  #175  
 
Join Date: Nov 2012
Location: YWG
Posts: 2,116
Originally Posted by ExpertFlyer Voice View Post
No, the Fare Information search just lists published fares. You need to look at the availability of the fare class on a specific flight to see if the fare can be applied to that flight. As per our FAQ:



Also our EduGuide would be helpful in understanding the relationship between the published fare tariffs and the availability of those fare classes.
Ok. I'll be sure to give those a look, and ask if I have any further questions.

Thanks for the prompt response!
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Old Jan 2, 13, 5:46 am
  #176  
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Join Date: Jan 2008
Programs: AAdvantage, United MP, Marriott Rewards
Posts: 975
How to book a cheaper fare bucket

Hi Expertflyer,

I just signed up for the 5-day free trial to see if I can get some advantage for my travel from your tool.

I have an upcoming trip to KUL for which I'm looking for tickets. Cheapest tickets I found are 804€ (428€ fare + taxes). fare bucket: Q
This is with AY.

So I had a look in expertflyer and I found some cheaper fare buckets: O,Z,R.
Fare starting at 336€ (if I remember well)
However one of this fare buckets is R and R is supposed to be full-fare economy with AY and the rate is cheaper. I'm a bit puzzled...
kcaluwae is offline  
Old Jan 2, 13, 3:10 pm
  #177  
 
Join Date: May 2012
Location: LAX
Programs: UA Gold
Posts: 151
LH F Award Travel Alerts

I've looked through the thread and couldn't find the answer to my question. Does EF allow an alert to be set up that shows when an F award seat (O fare bucket) opens up on a specific LH flight?
Thank you
2919scott is offline  
Old Jan 2, 13, 9:27 pm
  #178  
Company Representative - ExpertFlyer.com
 
Join Date: Jan 2005
Posts: 2,397
Originally Posted by kcaluwae View Post
Hi Expertflyer,

I just signed up for the 5-day free trial to see if I can get some advantage for my travel from your tool.

I have an upcoming trip to KUL for which I'm looking for tickets. Cheapest tickets I found are 804 (428 fare + taxes). fare bucket: Q
This is with AY.

So I had a look in expertflyer and I found some cheaper fare buckets: O,Z,R.
Fare starting at 336 (if I remember well)
However one of this fare buckets is R and R is supposed to be full-fare economy with AY and the rate is cheaper. I'm a bit puzzled...
Hi kcaluwae, thanks for signing up for ExpertFlyer! To our knowledge R is not full fare economy. Looking at the class availability of a sample AY flight:

J4 C4 D4 I4 Y4 B4 H4 K4 M4 P4 T4 L4 V4 S4 Q4 Z4 R4 G4 W4 X4 E0

You'll see that R is pretty far down the list after Y, so it's not a full fare coach fare.
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Old Jan 2, 13, 9:28 pm
  #179  
Company Representative - ExpertFlyer.com
 
Join Date: Jan 2005
Posts: 2,397
Originally Posted by 2919scott View Post
I've looked through the thread and couldn't find the answer to my question. Does EF allow an alert to be set up that shows when an F award seat (O fare bucket) opens up on a specific LH flight?
Thank you
Yes. Flight Alerts work for any supported award/upgrade class ExpertFlyer shows: http://www.expertflyer.com/sessionlessClassList.do as well as any regular fare class code.
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Old Jan 6, 13, 10:18 pm
  #180  
 
Join Date: Oct 2008
Location: SFO
Programs: UA 1K
Posts: 4,444
Phenomal product

I just wanted to say that EF is a phenomenal product. I was very reluctant to join, but finally did it. It's worth every penny. The amount of time saved is just massive. If you think of the hours of work that one saves with EF, $10/month is nothing, especially if you think of how much more money one makes than $10/hour (most FTers I assume). The only problem now is that UA doesn't release the R inventory very much, so my alerts don't have anything to alert me to!
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