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Award booking services - a list and some reviews

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Old Feb 3, 2014, 1:11 pm
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This list is not an endorsement of any particular award booking service.
Please do your research and read this thread.

Please refer to the FT Disclaimers for disclaimer of responsibility for use of these services, etc.

Please feel free add other services and options you are aware of to this wiki.

Also, please post any personal experiences you may have with any of these services in this thread.

Reviews which appear to have been solicited by the service providers based upon content and posting history will be deleted. If you are a brand new or a member with a low post count and wish that your post not be deleted, please be sure to include the following details in your review: program(s), number of miles or points and the desired destinations and hotels. Please also include the itinerary booked by the service including the airlines, routing and hotels, the number of points needed to book that trip and the fee charged.

Award booking services (alphabetical):
  • Award Advocate - Domestic $100 p/p International $125 p/p, no additional charge for last minute. Changes $50. Also 10% discount for families traveling with children and active military
  • Award Booking Service - $25 up front search fee plus $150/ticket & $49 per 30-minute skype consultations (ask anything!)
  • Award Butler - Award Search: $79 for up to two passengers; flight info provided but does not include booking. Booking starting at $149 for first two passengers.
  • Award Chaser - Search fee starting at $79. Itinerary only - no booking provided
  • Award Expert - (MatthewLAX on FT, Live and Let's Fly blog) $150 first passenger, $100 each additional passenger; $250 per person for RTW; $50/ticket booking fee.
  • Award Flight Assist - Specialising in Australian frequent flyer programs; from AU$199 for the first passenger, additional charges for complex itineraries and more passengers
  • Award Planners - One way $129, additional person $99; Round trip $199, additional person $99; Multi City $249 additional person $149
  • Award Travel Consulting - Award Search: $125/person; Booking ticket: $75/itinerary; changes: new trip
  • Awardmagic - $179 per person OW/RT plus one stop or $279 per person for three or more destinations
  • BoundlessMiles - (Dominik Żmuda/Travelling the World): Booking: starting at $50 per passenger; Changes: half of award flight service fee paid
  • CabinChief - Bookings are $49 per pax
  • CatchUsFlying - $125 CAD/person for round-trip, $225 CAD/person for complex round-the-world. Consulting available at $75CAD/hour. (loganre17) on FT
  • Chatflights - Use app to chat in real time with real travel hackers to book travel for points or cash. Booking fee $295 pp coach and business, $395 pp first class.
  • Cranky Concierge - $75 per person each way domestic; $95 per person each way international
  • First Class and Beyond - "Concierge-style" bookings. Fee is based on the value of the retail ticket, $250/person minimum.
  • Flightfox - Consultative flight searching; fees start at $100 (requires credit card authorization up front)
  • Flyermiles - (Graham / YOWgary) $150 + 50 per additional person, $250 for RTW awards. Offers detailed information on how to book your own award.
  • iflywithmiles.com - (Mike/Melissa): 150 USD first person, 85 for additional person on same itin. Change fees vary.
  • JJ Award Travel - FT Member since 2012 - No upfront fees. Basic one-way or round-trip air award travel consisting of a total of 8 legs or less for the entire itinerary: $250 for the first person and $125 for each additional person. Complex one-way or round-trip air award travel consisting of a total of 9 or more legs per direction is additional. FT members get a 10% discount.
  • Loophole Travel - Award Travel Coaching $150 for first passenger and $100 for each additional passenger. Points Earning and MS Coaching also available.
  • Luxury Travel Consulting - (Jasper2009 on Flyertalk): $150 per person per ticket
  • Miles Help - Domestic: $100 OW; $140 RT/complex. International: $150 OW; $200 RT/complex. $50 each additional person
  • Miles Momma Booking Services - Airline Booking: $200 up to 2 passengers. $75 additional passengers. $50 non-refundable up front. Changes $50
  • MileValue Award Booking Service - (Scott Grimmer): Booking: $125 per person per award; $15 up front. Full payment required for successful search even if not booked. Change fee not currently listed; previously $79
  • PMM Travel Consulting - (Miguel R. Quinones/AwardWallet Blog): Booking: $125 per passenger for the first two, $99 for each additional. Additional charges for complex itineraries. Credit card advice and travel planning services.
  • Point.me - merger of services formerly provided by PointsPro (Ben Schlappig/One Mile At a Time) and Juice Miles
  • Reward Flyer - Domestic: $50 first person; $25 each additional person. International: $100 first person; $50 each additional person
  • SFO777.com - (SFO777 on FT) Booking: $200 first passenger, $100 each additional passenger; change fees vary
  • Travel Codex - Per person pricing: $50 for North America award / $100 for International award.
  • The Flying Mustache - $100 per ticket; additional fees for more than eight segments. Change fees vary
  • The Short Final - $100 per person. $100 upfront deposit that is fully refundable if no itinerary found.
  • Travel Is The Point - USA, Canada/Mexico & the Caribbean – starting at $50 per person. All Other International Destinations – starting at $100 per person.
  • zainman - FT member since 2009. Booking: $200 first passenger, $100 each additional passenger; change fees vary, consultant services for $ as well
  • Zero Hassle Rewards - $100 per person. Discounts for domestic and one-way
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Award booking services - a list and some reviews

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Old Feb 12, 2018, 10:02 am
  #586  
 
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,281
Originally Posted by WorldID
Hi newbie here, base in BOS. I need two one-way tickets from TPE to BOS in Business class using AAdvantage miles around May 16th - 20th (2018) but AA told me that there is NONE available for the month of May.

Does that sound right? May is 3 months away. It can't be all seats been taken at this time, can it? Am I too early to book the tickets? Can anyone help explain it? Any recommendation? Will any award booking service be able to locate the two tickets for me?
Saver awards go quick and early and there also may never have e been any to begin with. Anytime awards are probably available but they cost ALOT.
pkerr is offline  
Old Feb 12, 2018, 10:17 am
  #587  
 
Join Date: Nov 2013
Programs: AA Lifetime Platinum; Amex Plat; Four Seasons; Fairmont; HH; etc.; "Retirees-In-Training"
Posts: 658
Originally Posted by pkerr
Saver awards go quick and early and there also may never have e been any to begin with. Anytime awards are probably available but they cost ALOT.
I think the Partner awards can be better in terms of AA points needed.

https://www.aa.com/i18n/aadvantage-p...ward-chart.jsp

https://www.aa.com/i18n/aadvantage-p...ward-chart.jsp

And the equipment and service has, thus far, been so much better on the partner airlines, at least the ones we've used

GC
GeezerCouple is offline  
Old Feb 12, 2018, 10:30 am
  #588  
Community Director Emerita
 
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,745
Originally Posted by WorldID
Hi newbie here, base in BOS. I need two one-way tickets from TPE to BOS in Business class using AAdvantage miles around May 16th - 20th (2018) but AA told me that there is NONE available for the month of May.

Does that sound right? May is 3 months away. It can't be all seats been taken at this time, can it?
I checked both TPE-BOS and TPE-JFK, using AwardNexus. I'm sorry to say that I found nothing in the span of dates of interest to you. If there are any other cities from which you can get home economically, I'd also check them.

Unfortunately, it really is late to be looking for international business class tickets. My schedule permits me to book at the 11 month mark when seats become available. Then, it's easy to find seats. Closer in, it's very hit or miss. You can sign up for AwardNexus and set up searches to run each day. (This is a paid online tool.)
SanDiego1K is offline  
Old Feb 12, 2018, 10:33 am
  #589  
 
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,281
Originally Posted by GeezerCouple
I think the Partner awards can be better in terms of AA points needed.

https://www.aa.com/i18n/aadvantage-p...ward-chart.jsp

https://www.aa.com/i18n/aadvantage-p...ward-chart.jsp

And the equipment and service has, thus far, been so much better on the partner airlines, at least the ones we've used

GC
But do they have partner awards that pull out of Anytime inventory or Saver Award inventory?
pkerr is offline  
Old Feb 12, 2018, 10:44 am
  #590  
 
Join Date: Nov 2013
Programs: AA Lifetime Platinum; Amex Plat; Four Seasons; Fairmont; HH; etc.; "Retirees-In-Training"
Posts: 658
Originally Posted by pkerr
But do they have partner awards that pull out of Anytime inventory or Saver Award inventory?
How would "partner" seat inventory directly relate to AA seat availability?
On code-shares?
We've not flown AA metal when using AA awards.

Or am I misunderstanding something about how this all works, which is certainly possible.

GC
GeezerCouple is offline  
Old Feb 12, 2018, 10:48 am
  #591  
 
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,281
Originally Posted by GeezerCouple
How would "partner" seat inventory directly relate to AA seat availability?
On code-shares?
We've not flown AA metal when using AA awards.

Or am I misunderstanding something about how this all works, which is certainly possible.

GC
I don't know all the ins and outs of all the different partners and rules but here is an example. British airways is a partner with AA. If you wanted to use Avios points (BA's currency) to book an American flight there has to be AA Saver award space available in order to use Avios. I'm pretty sure it is similar with the other partners as well.
pkerr is offline  
Old Feb 12, 2018, 11:00 am
  #592  
 
Join Date: Nov 2013
Programs: AA Lifetime Platinum; Amex Plat; Four Seasons; Fairmont; HH; etc.; "Retirees-In-Training"
Posts: 658
Originally Posted by pkerr
I don't know all the ins and outs of all the different partners and rules but here is an example. British airways is a partner with AA. If you wanted to use Avios points (BA's currency) to book an American flight there has to be AA Saver award space available in order to use Avios. I'm pretty sure it is similar with the other partners as well.
Hmmmmm.

If that's the case, then it also means there's no way to use "more points" to get a partner seat, given there is only on "point price" for partner flights, is that right?

There are certainly occasionally times we'd happily "pay more" if that were to be possible.
We've been delighted with the lower points needed for the "nicer" partner fights (thinking here of JL and CX F to Asia!). But if it were necessary, we'd want to use more points to get preferred partner dates/routes, IF there were to be a way to do that...??



GC
GeezerCouple is offline  
Old Feb 12, 2018, 11:24 am
  #593  
Community Director Emerita
 
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,745
Partner awards only pull from saver award inventory.
SanDiego1K is offline  
Old Feb 12, 2018, 12:28 pm
  #594  
 
Join Date: Nov 2013
Programs: AA Lifetime Platinum; Amex Plat; Four Seasons; Fairmont; HH; etc.; "Retirees-In-Training"
Posts: 658
Originally Posted by SanDiego1K
Partner awards only pull from saver award inventory.
But do all partner airlines, such as CX or JL, actually *have* the same "saver award" categories, like AA has?
I guess I need to learn a lot more [obviously!].

Thanks.

GC
GeezerCouple is offline  
Old Feb 12, 2018, 2:47 pm
  #595  
 
Join Date: Feb 2018
Location: Northeast, USA
Programs: AA, UA, JetBlue
Posts: 4
Originally Posted by SanDiego1K
I checked both TPE-BOS and TPE-JFK, using AwardNexus. I'm sorry to say that I found nothing in the span of dates of interest to you. If there are any other cities from which you can get home economically, I'd also check them.

Unfortunately, it really is late to be looking for international business class tickets. My schedule permits me to book at the 11 month mark when seats become available. Then, it's easy to find seats. Closer in, it's very hit or miss. You can sign up for AwardNexus and set up searches to run each day. (This is a paid online tool.)
Thanks, SD1K, for looking into it for me. You sound very knowledgeable and I wonder what's your opinion about hiring an award booking service in my case?

No offense, and I'm new, but I simply couldn't comprehend the possibility of any award booking service provider be able to locate my tickets whilst AA told me that there are no seats available for the month of May via AA's oneworld partner airlines...
WorldID is offline  
Old Feb 12, 2018, 4:12 pm
  #596  
Community Director Emerita
 
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,745
Originally Posted by WorldID
I simply couldn't comprehend the possibility of any award booking service provider be able to locate my tickets whilst AA told me that there are no seats available for the month of May via AA's oneworld partner airlines...
I think award booking folks are good if you have mileage in several places. But it appears you only have AA miles. If I were you I'd take the time to find the international routes from Asia that AA partners fly. Perhaps there is a gateway city, such as JFK which I tried for you, which has space. Then you only need to buy a ticket on to Boston. I am throwing ideas around here, but what about ORD or PHL. Perhaps you can piece together business to the gateway and coach onward. Or perhaps you can book an award to that city and find a cost effective coach ticket onward. If I were you, I'd spend a bit of money with AwardNexus and see what you find. I'd start a notebook as to the routes that you check because it can quickly get confusing. Another option is to look for award space for one person. For my personal case, Cathay has 3 flights a day from HKG to LAX. My husband and I are currently booked on different flights on the same day. We will fly as ticketed if need be, but Cathay sometimes opens up more space in the week or two before travel. AA doesn't charge to change the tickets as long as the arrival and departure airports remain the same.
SanDiego1K is offline  
Old Feb 12, 2018, 4:25 pm
  #597  
 
Join Date: Nov 2013
Programs: AA Lifetime Platinum; Amex Plat; Four Seasons; Fairmont; HH; etc.; "Retirees-In-Training"
Posts: 658
Originally Posted by SanDiego1K
I think award booking folks are good if you have mileage in several places. But it appears you only have AA miles. If I were you I'd take the time to find the international routes from Asia that AA partners fly. Perhaps there is a gateway city, such as JFK which I tried for you, which has space. Then you only need to buy a ticket on to Boston. I am throwing ideas around here, but what about ORD or PHL. Perhaps you can piece together business to the gateway and coach onward. Or perhaps you can book an award to that city and find a cost effective coach ticket onward. If I were you, I'd spend a bit of money with AwardNexus and see what you find. I'd start a notebook as to the routes that you check because it can quickly get confusing. Another option is to look for award space for one person. For my personal case, Cathay has 3 flights a day from HKG to LAX. My husband and I are currently booked on different flights on the same day. We will fly as ticketed if need be, but Cathay sometimes opens up more space in the week or two before travel. AA doesn't charge to change the tickets as long as the arrival and departure airports remain the same.
Some awards seats do indeed open up during the last 2 weeks.

We were booked out of HKG last June, but couldn't get 2 F seats, so we got 1F and 1J on the same flight, and crossed our fingers.
Sure enough, about 2 weeks prior to that flight home, another F seat opened up, and we both had the best flight ever, thus far.
If we had needed to go F and J, that would have worked, too.

GC
GeezerCouple is offline  
Old Feb 12, 2018, 5:11 pm
  #598  
 
Join Date: Feb 2018
Location: Northeast, USA
Programs: AA, UA, JetBlue
Posts: 4
Originally Posted by SanDiego1K
I think award booking folks are good if you have mileage in several places. But it appears you only have AA miles. If I were you I'd take the time to find the international routes from Asia that AA partners fly. Perhaps there is a gateway city, such as JFK which I tried for you, which has space. Then you only need to buy a ticket on to Boston. I am throwing ideas around here, but what about ORD or PHL. Perhaps you can piece together business to the gateway and coach onward. Or perhaps you can book an award to that city and find a cost effective coach ticket onward. If I were you, I'd spend a bit of money with AwardNexus and see what you find. I'd start a notebook as to the routes that you check because it can quickly get confusing. Another option is to look for award space for one p erson. For my personal case, Cathay has 3 flights a day from HKG to LAX. My husband and I are currently booked on different flights on the same day. We will fly as ticketed if need be, but Cathay sometimes opens up more space in the week or two before travel. AA doesn't charge to change the tickets as long as the arrival and departure airports remain the same.
Thank you for your inputs and suggestions. I do have other airlines mileage, not much tho, about 105K on UA. I've been checking daily with CX availability for about 10 days now, but so far there's no Biz class seats are available within my traveling dates from TPE.

I think it's rather frustrating that all airlines seem to heavily advertised with earning high mileages, under certain terms and conditions, and get you to apply for their affiliated "credit card", but then when you attempt to redeem it for travel, there's simply no seat available for your travel dates at the class level you desire for. It's kina sad, no? What a system that is!
WorldID is offline  
Old Feb 13, 2018, 4:30 pm
  #599  
 
Join Date: Nov 2013
Programs: AA Lifetime Platinum; Amex Plat; Four Seasons; Fairmont; HH; etc.; "Retirees-In-Training"
Posts: 658
Originally Posted by doubleplay362
Long-time lurker here.

Having read this incredibly helpful set of reviews below, I went ahead and worked with Jasper2009 of Luxury Consulting. I can't say enough good things. In looking to pull-off a trip to New Zealand (hard destination) over Christmas / New Year's (hardest timing, w relatively short notice), he really came through. Will be flying some pretty sweet first/business products. Consulting fee was very reasonable in light of the above-and-beyond elbow grease required and the great level of responsiveness. Plus, plenty of great destination-related advice...the man is very well-travelled. Won't hesitate to work with him again in the future.

We've now had opportunities to use Jasper2009/LuxuryConsulting several more times.

And most recently, today, he got us two LH F seats to FRA, so we can then also experience the FRA F lounge and terminal!

This will be a real treat.
We had understood that for those without LH status, it could be almost impossible to get LH F seats, and we needed two.
But we also knew that about 2 weeks in advance, there was at least a possibility.
Lo and behold, there was a very special email this morning, that Jasper2009 had found 2 seats for us. How nice!!
We'll now cancel our other F tickets and re-bank those points for use in the future.

It was a surprise that he does more than awards bookings, but he sure does.
(Bye bye, Amex Platinum Travel, unless it's something no one else can do.)

He can get us just about the same perks as Amex Plat Travel, and with him, we are always dealing with the same person. He has a great memory and/or some great software, in terms of what type of accommodations we tend to prefer, and even if we are taking the younger set with us, etc.
He really does seem remarkably well traveled, with amazing recommendations, often from personal experience.

But it's getting the premium (mostly F) air tix that is so special. He's even "made it work" by using routings that I wasn't seeing on, say, matrix software, so we wouldn't even have had a chance on our own.

I forget if I mentioned that we had the pleasure of meeting him in person, about a year ago. By a weird coincidence, he was going to be staying at a hotel we had long since reserved, a year earlier, through a conference. So we meet briefly in the Gold Lounge at a Fairmont in Vancouver. This was when he had helped us with a single round trip to Japan and Hong Kong (and hotel for a few nights of an already planned 3 week trip), but we hadn't made the trip yet. Those CX F seat/beds will keep us spoiled forever (or perhaps until we try the new Singapore suites double accommodations somehow...).

We've since booked a very special cruise with his assistance, with F flights, of course :-) , plus a short holiday trip, and then another trip for later next year including those special premium air tickets), where he'll also be helping to arrange some private tours and drivers.

It was just luck of the draw that we chose "him". Well, there must have been *something* in his description here on FT that led us to try his services that first time.
We feel very fortunate to have crossed paths with him.
The level of personalized service is extraordinary.

GC
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GeezerCouple is offline  
Old Feb 17, 2018, 2:04 am
  #600  
 
Join Date: Apr 2010
Location: LAX
Programs: AA EP, MUCCI, Proudly BA Blue,.
Posts: 887
Book Your Award MIA and I'm out 120k AA Miles!!

Anyone got a contact email or phone number for Book Your Award?

I had them book award tickets for my family, then I decided to change my itinerary and so they changed it for me, but failed to have the miles from the original cancelled itinerary reposted to my AA account. I have tried reaching them for the last several days, but no response.

Just this morning I finally got so frustrated I decided to call AA myself to ask them to reinstate the miles to my account. I gave them the booking reference number and they told me the award was never cancelled! So I asked them to cancel the award, refund the taxes paid and I would gladly pay the $150+25 extra pax reinstatement fee. They then asked me for the expiration date of the card originally used to book the itinerary. Well, of course, that card was some card used by Book Your Award so I didn't have that info.

Well, that just set the alarm bells off at AA. The agent on the phone freaked out. She said you can't make a booking using miles unless the credit card paying for the taxes for the booking has the name of the AAdvantage member whose miles are being used. This constitutes a security breach. I said if this was the case then why on earth would you and/or the financial institution have accepted the booking in the first place!

I was then put on a series of holds for the next 35 minutes, only to be told I could not be helped because they needed the expiration date of the credit card originally used for the booking, so therefore they can't reinstate my miles. All 120,000 of them.

So now I'm out 120,000 miles, and Book Your Award has gone MIA. Can anyone please help me??!!
matinicus rock is offline  


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