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Award booking services - a list and some reviews

Award booking services - a list and some reviews

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Old Dec 23, 18, 3:41 am   -   Wikipost
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This list is not an endorsement of any particular award booking service.
Please do your research and read this thread.


See the FT Disclaimers for disclaimer of responsibility for use of these services, etc.
Please add other services and options you know about to this wiki.
Also, please post any personal experiences you may have with any of these services in this thread.


Award booking services (alphabetical):
  • Award Advocate - Domestic $100 p/p International $125 p/p, no additional charge for last minute. Changes $50. Also 10% discount for families traveling with children and active military
  • AwardBird - Economy: $39 for the 1st passenger and $19 for each additional; Business/First: $69 for the 1st passenger and $39 for each additional
  • Award Booking Service - $25 up front search fee plus $150/ticket & $49 per 30-minute skype consultations (ask anything!)
  • Award Butler - Award Search: $79 for up to two passengers; flight info provided but does not include booking. Booking starting at $149 for first two passengers.
  • Award Chaser - Search fee starting at $79. Itinerary only - no booking provided
  • Awarding Canada - Specializing in awards for Canadians, especially with Aeroplan, but with expertise available for anyone, worldwide. $150CAD for first passenger, $100CAD per passenger thereafter. Infants charged $25 instead. 2% discount if paid by Interace-Transfer.
  • Award Guru - $100 flat fee. Unlimited number of passengers. Website down as of 23-June-2018
  • Award Planners - One way $129, additional person $99; Round trip $199, additional person $99; Multi City $249 additional person $149
  • Award Travel Consulting - Award Search: $125/person; Booking ticket: $75/itinerary; changes: new trip
  • Awardmagic - $179 per person OW/RT plus one stop or $279 per person for three or more destinations
  • Awards & Travel - (iqbalt from FT) $100 for the first person; $50 for additional personnel. Explorer and RTW awards will be $200/ per person. Website down as of 23-June-2018
  • Book Your Award - (Gary Leff/View From The Wing): Booking: $185 per person; changes: $75 per person, each way
  • Boundless Miles - (Dominik Żmuda/Travelling the World): Booking: $50 USD per passenger, $25 change/cancellation fee per passenger
  • CabinChief - Bookings are $49 per pax
  • Cranky Concierge - $75 per person each way domestic; $95 per person each way international
  • First Class and Beyond - "Concierge-style" bookings. Fee is based on the value of the retail ticket, $250/person minimum.
  • Flightfox - Consultative flight searching; fees start at $100 (requires credit card authorization up front)
  • iflywithmiles.com - (Mike/Melissa): 150 USD first person, 85 for additional person on same itin. Change fees vary.
  • JJ Award Travel - $175 for the first person/$75 each additional. Complex awards more. Mention FT for 10% off. Exclusive only for FT members.
  • Juicy Miles - (Adam/Point Me to the Plane): $125 per person for the first two travelers. $100 per each additional traveler. For Round-the-World (RTW) awards, pricing will vary
  • Loophole Travel - Award Travel Coaching $150 for first passenger and $100 for each additional passenger. Points Earning and MS Coaching also available.
  • Luxury Travel Consulting - (Jasper2009 on Flyertalk): $150 per person per ticket
  • MilesConcierge - (callmedtop on FT) "High-touch" award bookings, emphasizing personalized engagement for every customer. $125 for first passenger, $100 for each additional. Not accepting new bookings as of 23-June-2018
  • MilesElite - $99 for award search and $149 for award search and booking. No such domain as of 23-June-2018
  • Miles Help - Domestic: $100 OW; $140 RT/complex. International: $150 OW; $200 RT/complex. $50 each additional person
  • Miles Momma Booking Services - Airline Booking: $200 up to 2 passengers. $75 additional passengers. $50 non-refundable up front. Changes $50
  • MileValue Award Booking Service - (Scott Grimmer): Booking: $125 per person per award; $15 up front. Full payment required for successful search even if not booked. Change fee not currently listed; previously $79
  • PMM Travel Consulting - (Miguel R. Quinones/AwardWallet Blog): Booking: $125 per passenger for the first two, $99 for each additional. Additional charges for complex itineraries. Credit card advice and travel planning services.
  • PointsPros - (Ben Schlappig/One Mile At A Time): Booking: $300 first passenger, changes: $100
  • Reward Flyer - Domestic: $50 first person; $25 each additional person. International: $100 first person; $50 each additional person
  • Shrewd Travel - (skyvanman on FT) Booking: $250 per person; changes: varies; Available via phone or e-mail or even FT PM. Website down as of 23-June-2018
  • SFO777.com - (SFO777 on FT) Booking: $200 first passenger, $100 each additional passenger; change fees vary
  • The Flying Mustache - $100 per ticket; additional fees for more than eight segments. Change fees vary
  • The Points Jet Setter - $150 for the first passenger and $75 per each additional passenger. Website down as of 23-June-2018
  • Upgrd Awards - (MatthewLAX on FT, Live and Let's Fly blog) $150 first passenger, $100 each additional passenger; $250 per person for RTW; changes $75 but can vary. $50/ticket booking fee
  • zainman - FT member since 2009. Booking: $200 first passenger, $100 each additional passenger; change fees vary, consultant services for $ as well
  • Zero Hassle Rewards - $100 per person. Discounts for domestic and one-way
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Old Aug 6, 14, 11:10 am
  #271  
b8b
 
Join Date: Dec 2006
Location: SXSW
Programs: DL Plat; HH Diamond; SPG & Hyatt Plat
Posts: 966
Originally Posted by alexisonsmith View Post
Mini RTW's are fine I have no problem charging $99 per award. I do not think it needs to be more. My only challenge is if someone is going away for 2 months and requires multiple flights (i.e 10-12). Then of course I would have to charge more than $99.

I hope that answers your question
Partially, thank you. I don't mean to beat a dead horse here, just to clarify: my "mini"RTW's if booking via Aeroplan are usually 12 segments+ (not all destinations, just to get to them), I once booked my own 16-segment award with 6 "destinations" (several <24-hours "layovers"). Is that also $99?
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Old Aug 6, 14, 11:33 am
  #272  
 
Join Date: Sep 2012
Programs: Hyatt Diamond, Hilton Diamond, SPG Gold..Flying the world in Business and First Class only
Posts: 1,073
Originally Posted by b8b View Post
Originally Posted by alexisonsmith View Post
Mini RTW's are fine I have no problem charging $99 per award. I do not think it needs to be more. My only challenge is if someone is going away for 2 months and requires multiple flights (i.e 10-12). Then of course I would have to charge more than $99.

I hope that answers your question
Partially, thank you. I don't mean to beat a dead horse here, just to clarify: my "mini"RTW's if booking via Aeroplan are usually 12 segments+ (not all destinations, just to get to them), I once booked my own 16-segment award with 6 "destinations" (several <24-hours "layovers"). Is that also $99?
As long as it follows the Aeroplan rules, then yes it is fine. However I am not going to advertise my services to find an illegal booking.

Alex
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Old Aug 6, 14, 3:26 pm
  #273  
 
Join Date: Aug 2010
Location: Bay Area, CA
Programs: AA Plat, UA Gold, AS MVP Gold, HH Diamond, SPG Gold, Club Carlson Gold, US
Posts: 946
Lately, folks have been emailing about illegal routing and trick bookings.
Just a friendly reminder to folks.

Please be ethical. If you want to book an illegal routing to take advantage of miles or anything, please do it by yourself.

Travel & Awards
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Old Aug 6, 14, 10:06 pm
  #274  
 
Join Date: Jul 2014
Location: Singapore
Programs: SQ KF Gold, HHonors Gold, SPG Plat
Posts: 300
This thread has been interesting. After reading some of the reviews and responses I decided to go with Matthew from UPGRD. Pretty simple itinerary - SIN-SFO O/J LAX-SIN, 2F and 2Y but booking on SQ would probably incur a ton of additional fuel surcharges (and finding award availability can be a pain) so am looking to see what else they can come up with.
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Old Aug 7, 14, 11:24 am
  #275  
 
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,174
Originally Posted by elleana View Post
This thread has been interesting. After reading some of the reviews and responses I decided to go with Matthew from UPGRD. Pretty simple itinerary - SIN-SFO O/J LAX-SIN, 2F and 2Y but booking on SQ would probably incur a ton of additional fuel surcharges (and finding award availability can be a pain) so am looking to see what else they can come up with.
pls keep us informed. as I wrote when I did some groundwork the price elsewhere went up instead of remaining as quoted !
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Old Aug 11, 14, 8:52 pm
  #276  
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Join Date: Feb 2007
Location: Los Angeles / Basel
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Originally Posted by elleana View Post
This thread has been interesting. After reading some of the reviews and responses I decided to go with Matthew from UPGRD. Pretty simple itinerary - SIN-SFO O/J LAX-SIN, 2F and 2Y but booking on SQ would probably incur a ton of additional fuel surcharges (and finding award availability can be a pain) so am looking to see what else they can come up with.
Looking forward to hearing from you and helping you with your trip. If you have sent us an e-mail, we have not received it yet.

Best,
Matthew
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Old Aug 12, 14, 1:00 am
  #277  
 
Join Date: Jul 2014
Location: Singapore
Programs: SQ KF Gold, HHonors Gold, SPG Plat
Posts: 300
Originally Posted by MatthewLAX View Post
Looking forward to hearing from you and helping you with your trip. If you have sent us an e-mail, we have not received it yet.

Best,
Matthew
Hm, that's odd. I've sent something in, got an acknowledgement, then radio silence..

My ticket ID is CMS-600-42451 for reference.
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Old Aug 12, 14, 4:07 pm
  #278  
 
Join Date: Nov 2011
Location: SFO/SJC
Programs: whatever comes with CCs
Posts: 1,032
Originally Posted by iqbalt80 View Post
I am going to start my own award booking service. I am designing the website but it's not finished yet.
Price is going to be $100 for the first person and $50 for any additional personnel.
Please contact me via private message and I will send out the initial form for more information.
I took Tariq's help for a difficult award around Xmas and NYE holidays. Tariq put a lot of time into it and gave me a variety of options. In retrospect, I should have provided him with my preferences so that the list of potential options can be narrowed quickly and effort can be saved for both parties. He gave me a lot of interesting itineraries that I couldn't have found on my own. I ultimately decided to go with convenience of schedule instead of premium cabin.
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Old Aug 14, 14, 8:06 am
  #279  
 
Join Date: Feb 2014
Posts: 8
Finished one hours worth with Andrew from shrewdtravel.com and that was enough to get me into the award bookings game ..the guy is an award booking beast who has the ins and outs competency drilled into himself.

To Matthew and others: yes I wasted his time, don't think I said otherwise. Not really important what I did, it's more important on how the situation was handled. If you think you handled it perfectly, disregard what is going to be said -- think about a successful way of handling a potential client and what he could offer. Example -- If I had a bad outing with Andrew and now I need a consultant again or if I have friends or even myself who wants to book a complicated award travel. Instead of Andrew, I'll try out Matthew since I respected the way he handled his correspondence with me.

Never bash a random guy wanting something..you never know!!! That's my point. Hope all is well on your end.
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Old Aug 15, 14, 4:42 am
  #280  
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Join Date: Feb 2007
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Originally Posted by elleana View Post
Hm, that's odd. I've sent something in, got an acknowledgement, then radio silence..

My ticket ID is CMS-600-42451 for reference.
Thanks for sending over your reference number - it seems my system masked your ticket request. You now have a proposed outbound itinerary in your inbox.
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Old Aug 18, 14, 9:32 am
  #281  
 
Join Date: Aug 2014
Posts: 1
Originally Posted by RTW1 View Post
So this is the 4th review from a member with just 1 posts.... please stop pumping your own service!
@RTW - Hi, this is Adam from Juicy Miles. I appreciate and understand your healthy skepticism in posts (reference to deleted post) and (reference to deleted post). However, I can assure you that all reviews are written and posted directly by our clients.

At the end of our booking process or post trip, we receive emails from clients asking where they can leave a review. Our website currently has no review section and so we send them a link to this thread. The clients who left these reviews happened to not be FlyerTalk members (I think it says a lot that they took the time to sign-up just to submit the review). A review section will be coming in the next Juicy Miles iteration.

<redacted by moderator>

...and yes this will be post one for Juicy Miles on FlyerTalk. We never felt the need to create a specific business account for FlyerTalk and we let our clients speak for our award redemption skills and quality. However, I did want to respond directly to your posts.

Thanks again,

Adam

Last edited by TWA884; Aug 27, 15 at 4:21 pm Reason: Commercial and reference to deleted posts (solicited reviews)
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Old Aug 19, 14, 12:49 pm
  #282  
 
Join Date: Dec 2002
Location: jax fl us
Posts: 39
Question Fair to charge or not?

I found *A seats for AUH-BOS (pretty last minute -same week) that would require I transfer in 40K additional UR points - I'm not very experienced so thought a service might find better so asked one if they could do better using points from cancelling either the AA trip I currently had booked or the UA trip I currently had booked- gave my AA and UA account numbers and the next day received a reply saying they reserved seats in my account and I needed to call AA. The first AA agent said I could not cancel the last two segments of my trip until I flew the next segment (to AUH) in a few days when the seats reserved by the service would have expired. I called back and the second agent chastised me for reserving the seats under a different reservation - saying if I had called and booked them within my current reservation it would work but the way I had done it would mean when he canceled that reservation to book under my current reservation- the award seats might not go back into inventory- and that is what happened so he said he could not help me and hung up.I then transferred UR points and booked the *A seats I had found.
I let the service know that AA said the seats they reserved were not available to me due to being reserved the way they were. I offered to pay for their time but not the full amount as it was not done in a way I could use. The service wants the full amount. What do you think? I feel they should have known that reservation would not work for me. Thanks for your opinions.
I have learned a lot from reading this site over the years though I have a long way to go. Btw- DH previously grumbled about my 'nagging' re which credit card to use- now -after experiencing LH and UA biz long haul and the lounges- he says he will call before buying even a pack of gum to ask which card he should use
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Old Aug 20, 14, 12:02 am
  #283  
 
Join Date: Aug 2014
Posts: 36
Originally Posted by cevee View Post
I let the service know that AA said the seats they reserved were not available to me due to being reserved the way they were. I offered to pay for their time but not the full amount as it was not done in a way I could use. The service wants the full amount. What do you think? I feel they should have known that reservation would not work for me. Thanks for your opinions.
Most award booking services don't ask for payment until you are 100% happy with your itinerary. In this instance it sounds like the service wasn't even able to put the ticket on hold correctly. It's generous of you to pay them for their time, as most services wouldn't even bother asking you for a payment.
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Old Aug 20, 14, 1:07 am
  #284  
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Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,800
Originally Posted by JuicyMiles View Post
<quote of previously deleted content redacted by moderator>
And you have just proven the point again... as a first time poster you couldn't pass up the opportunity to promote your service.

And while I appreciate your response here, my skepticism remains... I simply don't trust reviews from first time posters with no proof of their actual experience. And that you actively encourage non-FT members to post here does nothing to to change that. In fact I feel it reflects badly on you to use a forum for what I simply feel is free advertising. Backing up your claim with bloggers, that are also just in it for the money or other freebies, is another bad sign for me.

Participation (and that means more than advertising your services) should be compulsory in my book for commercial accounts like yours..... So in my opinion you should stick to providing client feedback on your website only and stay away from FT if promotion is all you're interested in.

Last edited by TWA884; Aug 27, 15 at 4:16 pm Reason: Conform to edit of quoted post
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Old Aug 20, 14, 6:19 am
  #285  
 
Join Date: Jan 2013
Location: Marietta Georgia
Programs: Sky Miles
Posts: 73
Juicy Miles Fabulous

I emailed Juicy Miles to book an award trip for next June to Prague and returning from Budapest. Miguel Quinones answered my text within the hour and had my husband and I booked in business within a couple hours! I had tried to book myself with Delta, but the lowest amount of miles I could use was 200K with 10 hour layovers! Our layovers are no more than 2 hours! Unbelievable.

Believe me, this is worth $125/person.

Thanks, Miguel.

Kathy Jones
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