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Award booking services - a list and some reviews

Award booking services - a list and some reviews

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Old Aug 15, 18, 12:52 am   -   Wikipost
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This list is not an endorsement of any particular award booking service.
Please do your research and read this thread.


See the FT Disclaimers for disclaimer of responsibility for use of these services, etc.
Please add other services and options you know about to this wiki.
Also, please post any personal experiences you may have with any of these services in this thread.


Award booking services (alphabetical):
  • Award Advocate - Domestic $100 p/p International $125 p/p, no additional charge for last minute. Changes $50. Also 10% discount for families traveling with children and active military
  • AwardBird - Economy: $39 for the 1st passenger and $19 for each additional; Business/First: $69 for the 1st passenger and $39 for each additional
  • Award Booking Service - $25 up front search fee plus $150/ticket & $49 per 30-minute skype consultations (ask anything!)
  • Award Butler - Award Search: $79 for up to two passengers; flight info provided but does not include booking. Booking starting at $149 for first two passengers.
  • Award Chaser - Search fee starting at $79. Itinerary only - no booking provided
  • Awarding Canada - Specializing in awards for Canadians, especially with Aeroplan, but with expertise available for anyone, worldwide. $150CAD for first passenger, $100CAD per passenger thereafter. Infants charged $25 instead. 2% discount if paid by Interace-Transfer.
  • Award Guru - $100 flat fee. Unlimited number of passengers. Website down as of 23-June-2018
  • Award Planners - One way $129, additional person $99; Round trip $199, additional person $99; Multi City $249 additional person $149
  • Award Travel Consulting - Award Search: $125/person; Booking ticket: $75/itinerary; changes: new trip
  • Awardmagic - $179 per person OW/RT plus one stop or $279 per person for three or more destinations
  • Awards & Travel - (iqbalt from FT) $100 for the first person; $50 for additional personnel. Explorer and RTW awards will be $200/ per person. Website down as of 23-June-2018
  • Book Your Award - (Gary Leff/View From The Wing): Booking: $185 per person; changes: $75 per person, each way
  • Boundless Miles - (Dominik Żmuda/Travelling the World): Booking: $50 USD per passenger, $25 change/cancellation fee per passenger
  • CabinChief - Bookings are $49 per pax
  • Cranky Concierge - $75 per person each way domestic; $95 per person each way international
  • First Class and Beyond - "Concierge-style" bookings. Fee is based on the value of the retail ticket, $250/person minimum.
  • Flightfox - Consultative flight searching; fees start at $100 (requires credit card authorization up front)
  • iflywithmiles.com - (Mike/Melissa): 150 USD first person, 85 for additional person on same itin. Change fees vary.
  • JJ Award Travel - $175 for the first person/$75 each additional. Complex awards more. Currently giving 10% discount when you mention FT. 20% off per referral.
  • Juicy Miles - (Adam/Point Me to the Plane): $125 per person for the first two travelers. $100 per each additional traveler. For Round-the-World (RTW) awards, pricing will vary
  • Loophole Travel - Award Travel Coaching $150 for first passenger and $100 for each additional passenger. Points Earning and MS Coaching also available.
  • Luxury Travel Consulting - (Jasper2009 on Flyertalk): $150 per person per ticket
  • MilesConcierge - (callmedtop on FT) "High-touch" award bookings, emphasizing personalized engagement for every customer. $125 for first passenger, $100 for each additional. Not accepting new bookings as of 23-June-2018
  • MilesElite - $99 for award search and $149 for award search and booking. No such domain as of 23-June-2018
  • Miles Help - Domestic: $100 OW; $140 RT/complex. International: $150 OW; $200 RT/complex. $50 each additional person
  • Miles Momma Booking Services - Airline Booking: $200 up to 2 passengers. $75 additional passengers. $50 non-refundable up front. Changes $50
  • MileValue Award Booking Service - (Scott Grimmer): Booking: $125 per person per award; $15 up front. Full payment required for successful search even if not booked. Change fee not currently listed; previously $79
  • PMM Travel Consulting - (Miguel R. Quinones/AwardWallet Blog): Booking: $125 per passenger for the first two, $99 for each additional. Additional charges for complex itineraries. Credit card advice and travel planning services.
  • PointsPros - (Ben Schlappig/One Mile At A Time): Booking: $300 first passenger, changes: $100
  • Reward Flyer - Domestic: $50 first person; $25 each additional person. International: $100 first person; $50 each additional person
  • Shrewd Travel - (skyvanman on FT) Booking: $250 per person; changes: varies; Available via phone or e-mail or even FT PM. Website down as of 23-June-2018
  • SFO777.com - (SFO777 on FT) Booking: $200 first passenger, $100 each additional passenger; change fees vary
  • The Flying Mustache - $100 per ticket; additional fees for more than eight segments. Change fees vary
  • The Points Jet Setter - $150 for the first passenger and $75 per each additional passenger. Website down as of 23-June-2018
  • Upgrd Awards - (MatthewLAX on FT, Live and Let's Fly blog) $150 first passenger, $100 each additional passenger; $250 per person for RTW; changes $75 but can vary. $50/ticket booking fee
  • zainman - FT member since 2009. Booking: $200 first passenger, $100 each additional passenger; change fees vary, consultant services for $ as well
  • Zero Hassle Rewards - $100 per person. Discounts for domestic and one-way
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Old Aug 19, 13, 8:25 am
  #181  
 
Join Date: Jan 2012
Location: BDL/PVD
Programs: UA, Marriott, Amex
Posts: 222
Originally Posted by WorldClassPerks View Post
Aaron - Thank you for your sincere review and I'm glad you enjoyed your trip. I'm sorry you thought I wanted to get you booked sooner than you had expected. The service I provide is the service I expect from my service providers.

I try and book travel as soon as it's possible for reasons that others have shared on this forum. The primarily being that we may loose seats. I've seen that happen more often than not and we have to go back to the drawing board to review the information again.

I strive on getting award travel booked within 24-48 hours.
It was meant as a positive toward fast service, I just had no idea it would be so quick.
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Old Sep 21, 13, 7:36 am
  #182  
 
Join Date: Jul 2012
Location: ATL
Programs: All of Them
Posts: 504
In order to use these services and have them book a ticket for you, do you have to hand over your log in info for your mileage accounts?
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Old Sep 21, 13, 11:20 am
  #183  
b8b
 
Join Date: Dec 2006
Location: SXSW
Programs: DL Plat; HH Diamond; SPG & Hyatt Plat
Posts: 963
Originally Posted by Richklhs View Post
In order to use these services and have them book a ticket for you, do you have to hand over your log in info for your mileage accounts?
Yes. After having well over a million miles/points over almost two years with UPGRD, I wouldn't hesitate to trust him with any of my accounts.

These folks are professionals and reputation is everything when doing business online.
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Old Sep 21, 13, 12:53 pm
  #184  
 
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Originally Posted by Richklhs View Post
In order to use these services and have them book a ticket for you, do you have to hand over your log in info for your mileage accounts?
No, basic service is typically finding available seats so you book yourself. Some of them can also do the booking for you though.
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Old Sep 23, 13, 2:01 pm
  #185  
 
Join Date: Jan 2010
Programs: Virtuoso, RC Stars etc, HGP Diamond, Marriott Platinum, SPG Platinum, BA Silver
Posts: 1,927
We offer this for business or first class with Star Alliance. It is difficult to know the ins and outs of all schemes, thus concentrate on *A (US, UA, Avianca Lifemiles mainly). No fee unless you are happy with routing and we continue to keep an eye out in case something better comes up. Can also advise on hotels at destination if required. Fee depends on amount of work - if booked online or advice only, then around 50 per ticket. If miles need to be bought and airlines phoned, goes up to 80-100 per ticket. Reduced if hotels bought.

You should be able to get routes for free from a few people who offer this service and then book with the person who has the route you like best.
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Old Sep 24, 13, 5:19 am
  #186  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 75,129
Originally Posted by price123 View Post
We offer this for business or first class with Star Alliance. It is difficult to know the ins and outs of all schemes, thus concentrate on *A (US, UA, Avianca Lifemiles mainly). No fee unless you are happy with routing and we continue to keep an eye out in case something better comes up. Can also advise on hotels at destination if required. Fee depends on amount of work - if booked online or advice only, then around 50 per ticket. If miles need to be bought and airlines phoned, goes up to 80-100 per ticket. Reduced if hotels bought.

You should be able to get routes for free from a few people who offer this service and then book with the person who has the route you like best.
Who is "we"?
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Old Sep 24, 13, 10:18 am
  #187  
 
Join Date: Jan 2010
Programs: Virtuoso, RC Stars etc, HGP Diamond, Marriott Platinum, SPG Platinum, BA Silver
Posts: 1,927
Originally Posted by MSPeconomist View Post
Who is "we"?
driven2travel - small travel consultancy.
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Old Sep 26, 13, 12:41 pm
  #188  
 
Join Date: Jun 2013
Posts: 7
Hi award booking services,

I'm planning a multi-segment trip ideally in first or business from SEA to multiple stops in asia for the Nov 15 - Dec 7 2014 time period.

When would be a good time to reach out to you to plan an itinerary? Most of my miles are in United.
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Old Sep 26, 13, 8:27 pm
  #189  
 
Join Date: Nov 2011
Posts: 5,746
Originally Posted by Ga1d3n View Post
Hi award booking services,

I'm planning a multi-segment trip ideally in first or business from SEA to multiple stops in asia for the Nov 15 - Dec 7 2014 time period.

When would be a good time to reach out to you to plan an itinerary? Most of my miles are in United.
Probably 9-11 months before your booking period opens, so at the earliest perhaps early january.
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Old Sep 29, 13, 7:22 am
  #190  
 
Join Date: Sep 2005
Location: Houston, TX, USA & Bombay, India
Programs: CO Gold, Hotels.. TBD
Posts: 673
Originally Posted by newaarondavidson View Post
MY only issue with World Class Perks was that he was faster than I thought and almost pushy, as in "Hey I found what you are looking for lets book right now." I expected the process to take longer. I was busy at the time I could not respond as quick as he would have liked?

In the end I got 2 awesome tickets far cheaper than I thought.
Express service is great. How did you get it for cheaper? I would think Award Miles are specific levels..?
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Old Oct 11, 13, 6:54 pm
  #191  
 
Join Date: Sep 2009
Location: LAX
Programs: SW CP, Hilton Gold, Hyatt Explorist, Sixt Diamond, National EE, Hertz 5*
Posts: 593
I'd like to add my service to the list. I run Shrewd Travel and we have an award booking service. Flat fees, feel free to email or call and I'll be happy to help.
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Old Oct 24, 13, 8:01 pm
  #192  
b8b
 
Join Date: Dec 2006
Location: SXSW
Programs: DL Plat; HH Diamond; SPG & Hyatt Plat
Posts: 963
Another successful and incredible booking with UPRGD - tenacious, intelligent, responsive. Can't say enough about this service.
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Old Nov 14, 13, 10:18 pm
  #193  
 
Join Date: Nov 2013
Posts: 1
I'm new to this booking service and have read the last 10 pages - seems like b8b is the only one who has posted over 10 positive reviews for UPRGD -

B8B must be smitten by UPRGDs service?

I'm been reading that for the most part people are unhappy about how long it takes for service providers to get back. How quick is UPRGD?
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Old Nov 15, 13, 12:48 am
  #194  
b8b
 
Join Date: Dec 2006
Location: SXSW
Programs: DL Plat; HH Diamond; SPG & Hyatt Plat
Posts: 963
Originally Posted by janewu77 View Post
I'm new to this booking service and have read the last 10 pages - seems like b8b is the only one who has posted over 10 positive reviews for UPRGD -
10 reviews - really? Wow. Maybe he should comp me some bookings then for the advertising!

I've just booked a lot with him, found him responsive, really knowledgable, innovative, and able to book 4 of us on the same flights in J, which can be tough. Using the IMDB scale, I'd give him an 8.7 - not perfect, but we're all human and I'm not the easiest customer. I think he's booked around 16 tickets for me so far.

I've also tried a lot of others, I tend to stick to a service that works well. His responsiveness depends on if he's traveling, but I think he also has a team, but when I've needed him, he was there and reasonably responsive. I could only suggest you give him a try and see.
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Old Nov 15, 13, 3:18 pm
  #195  
 
Join Date: May 2004
Posts: 139
Obviously, there are a lot of factors to come into play....notably how "busy" one is when you contact them. But I used UPGRD for a booking a while back and ultimately just feel "OK" about the service. First of all, we got off to a very slow start (barely one email reply per 24hr period) for the first week or so. It was just over 2 weeks from the time I requested service to the time it was booked, fwiw. Only during the last couple days did I feel that he was really working on the itinerary. Also, he wasn't proactive to inform me about taxes/fees/surcharges despite my specific inquiry along the way. Thus I ended up being a bit surprised with the $600 per ticket surcharge.

In the end, he found an acceptable routing - but not truly optimal. I ran out of segments and needed to come up with a domestic (positioning) segment. It was pointed out by another member here that I probably should have eliminated one of the very short (international) segments of the itinerary and just paid out of pocket for it. That would free up one segment for the domestic portion (which was much more costly). I pointed out this to him, obviously after the booking was made, but he never addressed it. At any rate, he did make the booking for me, which is one of the main reasons why I used a service to begin with.

Oh, some of these services advertise "service after the sale." If that's important to you, be sure and discuss that before hand. UPGRD.com doesn't provide it (and to be fair, they don't advertise that they do). But there was a slight change in flights on the itinerary he booked for me and I wrote with a few questions about my alternatives/options - I got no response. Just keep that in mind if important to you.

I don't doubt that there are folks who have had great experiences with UPGRD. But for whatever reason - maybe it was the itinerary I wanted, maybe the fact that I was using SM - it just wasn't an experience to write home about. I'll either use someone else or do it myself next time.


Originally Posted by janewu77 View Post
I'm new to this booking service and have read the last 10 pages - seems like b8b is the only one who has posted over 10 positive reviews for UPRGD -

B8B must be smitten by UPRGDs service?

I'm been reading that for the most part people are unhappy about how long it takes for service providers to get back. How quick is UPRGD?
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