AwardWallet
Mar 24, 2018, 10:33 am
#811
Join Date: Nov 2012
Posts: 165
I'm having a similar problem with my Hilton Honors account. I'm using Chrome and it opens the tab, logs into the account, gets to the account page and says it's updated. But it's not.
NEVERMIND! I updated Chrome and that seemed to take care of the issue.
NEVERMIND! I updated Chrome and that seemed to take care of the issue.
Last edited by AnthonyGT; Mar 24, 2018 at 11:54 am
Mar 24, 2018, 3:35 pm
#812
Join Date: Feb 2008
Location: SAV
Programs: ??????????
Posts: 963
Apr 20, 2018, 1:20 am
#815
Join Date: Jan 2010
Location: EUG,PDX
Posts: 482
Still having the same problem. Have tried with google chrome, internet explorer and microsoft edge. I also have a awardwallet travel plan link saved from 3/31/18 and when I try to connect I get "The server returned error 500 - "Internal Server Error". We apologize for this inconvenience, please navigate to some other page."
Last edited by 2RETIREDTRAVELERS; Apr 20, 2018 at 1:26 am
Apr 20, 2018, 1:26 am
#816
Moderator: British Airways Executive Club
Join Date: Jul 2008
Location: Scotland & London
Programs: BA GGL, IHG Diamond Ambassador, Hilton Diamond, Hyatt Globalist, Mucci des Salons Ouvrants
Posts: 3,018
I am having problems logging in and when I try to refresh the app I get the following warning:
Apr 20, 2018, 6:37 am
#817
Join Date: Feb 2008
Location: SAV
Programs: ??????????
Posts: 963
Still having the same problem. Have tried with google chrome, internet explorer and microsoft edge. I also have a awardwallet travel plan link saved from 3/31/18 and when I try to connect I get "The server returned error 500 - "Internal Server Error". We apologize for this inconvenience, please navigate to some other page."
They'll be able to look into your account directly and see what is happening on the servers.
Apr 20, 2018, 6:39 am
#818
Join Date: Feb 2008
Location: SAV
Programs: ??????????
Posts: 963
Jul 24, 2018, 2:25 pm
#822
Join Date: Feb 2008
Location: SAV
Programs: ??????????
Posts: 963
I've escalated this to the team as I think its a great addition, but at this point, I can't give any insight to how long/if/when we can support it. Once I do, I'll post an update.
Jul 26, 2018, 5:50 am
#823
Join Date: Feb 2008
Location: SAV
Programs: ??????????
Posts: 963
After some research and discussions, this isn't something we can implement in the short term but is something we definitely want to do. If/when we make any progress towards its implementation I'll share here. Sorry I don't have better news.
Aug 5, 2018, 11:40 am
#824
Join Date: Mar 2008
Posts: 1,528
There was a problem recognizing your submission
I'm probably doing something wrong, but when I forward the monthly summary reports from:
Southwest
and
United Mileage Plus
to Award wallet, I get the lovely:
This has been happening for several months now. Any word on when the "near future" is?
Southwest
and
United Mileage Plus
to Award wallet, I get the lovely:
Unfortunately, we didn't recognize the content of this email. If it was a travel reservation please note that we are analyzing these emails and will be adding support for more reservations in the near future. Please note that you are not able to access your personal AwardWallet mailbox by design.
This has been happening for several months now. Any word on when the "near future" is?
Aug 5, 2018, 11:51 am
#825
Join Date: Feb 2008
Location: SAV
Programs: ??????????
Posts: 963
As this is a monthly summary (and not a travel reservation), this wouldn't be something fixed in the "near future" (which is what the near future timing is referencing in case the format of the reservation email has/had changed -- it hasn't). The monthly summary should be working as expected for me (I have my awardwallet email address in my United profile so it processes it automatically (https://awardwallet.com/blog/track-u...s-awardwallet/).
Given the issue is with the monthly statement process, I'd recommend reaching out directly to support. They'll be able to see the issues being generated with processing your statements: https://awardwallet.com/contact
Given the issue is with the monthly statement process, I'd recommend reaching out directly to support. They'll be able to see the issues being generated with processing your statements: https://awardwallet.com/contact
