does Google have a support e-mail address?
 

I help out on another bulletin board system that recently got spammed. It's been about 2 months since all of the bad pages were deleted but they're still showing up in the cache of Google.

I've done all the little online utilities they have, but can't seem to get rid of everything.

I just need a human over there to manually to rid of everything in one particular directory of our site. I can't seem to figure out how to make this happen.

Any ideas?

Go to the Webmaster Help Center at Google. Look down at the bottom of the page where it says "Was this information helpful?" Click "NO".

Sorry. I wish I had something better than that.

You can always call corporate, but I don't know how much you'll get out of that.

Google Inc.
1600 Amphitheatre Parkway
Mountain View CA 94043
phone: (650) 623-4000
fax: (650) 618-1499

Or you can try these email addresses.


Suggestions: [email protected]
Praise and complaints: [email protected]
Not satisfied with search results? [email protected]
Report errors, bugs and broken links: [email protected]
I have a question and/or need help using Google: [email protected]

Good luck! ^

I seem to recall in that situation being asked to prove my bona fides by placing a text file in the root of the webserver with a message detailing what pages I wanted deleted. If you do that ahead of time they can probably react faster.

I would try this: http://www.google.com/webmasters/sitemaps/

and add a robot.txt file to the root of your site disallowing the problem directory.

Try this page: http://www.robotstxt.org/wc/exclusion-admin.html