Act Now!
 

SunRocket VOIP is $99/year -- including all equipment and taxes -- if you order before 2pm NYC time *TODAY*. I just discovered this (and ordered) :D :D :D

Me too! Thanks for the heads up!

Good luck with them. I just cancelled them because they were useless.

OTOH; for $99 you can't really go wrong... If I had just paid $199 for the same thing I would have been mighty upset...

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can you elaborate scottc?

I figure, with a 30 complete MBG and a cancel at anytime option, with all monies net of usage returned, unless they go 7 or 11, it's not too bad.

Didn't you cancel them because they couldn't port your number from your previous VOIP provider within the 30 day satisfaction guaranteed period? And wasn't that problem caused primarily by said previous provider?

That's what I figured too. I was tempted at last week's 15 months for $199 but at $99 all in for 12 months I figured there was really nothing to lose. They'll only do a single phone line per account, though.

They couldn't port me, their customer service was worse than Vonage (which is pretty impressive) and in the brief period I tried them they were down several times. All in all a pretty bad experience. Not being able to port me wasn't due to Vonage but due to their lack of knowledge of porting procedures. All in all it took them almost a month to even try the port.

But as I said; at $99 you can't really go wrong.

I use Lingo. for $10 a month I have a phone number in Rio de Janerio, so my girlfriend there can call me for no charge. I belive they just made Europe free, but I was not paying that much attention. Domestic is $19.99 a month, unlimited. Techincally good, service stinks..

Yes, it really is a shame that you had a bad experience with them ScottC. I keep hearing that people have had their numbers successfully ported to SunRocket. . .

Got my SunRocket Gizmo today, after placing my order under Monday through the $99 Memorial Day promotion. A pleasant surprise; I expected a longer delay given the holiday and the number of new customers taking advantage of the promotion.

I plugged it into a LAN port on my router. It didn't work.

I plugged it directly into the cable modem. It didn't work.

I called SunRocket, and got through to front-line tech support in a less than a minute. After much plugging, unplugging, unpowering, repowering etc. of cable modem, router and Gizmo . . . it didn't work.

Passed up the ladder to 2nd tier support. That was the only significant hold time, about 5 minutes. Spoke with Heather . . . she was extremely dogged in configuring the Gizmo, and eventually got the VOIP LED to light up, although the Run light continued to flash red (means that it failed to download configuration/software). But . . . it worked!

Unfortunately, I discovered that I couldn't get to my router from hosts elsewhere on the internet anymore (I port-forward to a Linux host inside my firewall for ssh), so I had to disable mac address cloning, reconnect my router directly to the cable modem, and hang the Gizmo off a LAN port. And it still worked! Not only that, the flashing red light went away :)

Haven't tried to port my old number yet, though. It's with Verizon, so we'll see how that goes.

To sum up . . . not the best in ease of setup and use, but not the worst tech support experience I've had either. Sound quality is good, and the feature set for the price can't be beat. Too bad the $99 promotion is over; maybe they'll have a 4th of July sale :D

UPDATE: Discovered this morning when I went to set up my voice mail that the phone number I was assigned (not ported) isn't active for inward dialing yet. A call to SunRocket (again, no significant time on hold) yielded the information that it can take 5 to 7 days for the number assignment to "take."

So we'll see what happens on Monday . . .

Thanks for the update PorkRind, sounds like you've really lucked out with SunRocket, between the promo, getting the Gizmo right away and having a good experience with CS.

That sounds like what I've been hearing about SunRocket from my colleague.

gotta say, it worked as indicated.

plugged it in, to the ROUTER first since I didn't reaally want it BETWEEN my modem and router, and it worked fine out of the box.

everything seems to work fine, sound quality if great, voicemail works, phone rings when people call,

i can call out, people sound fine, etc.

so, for 99$ bucks delivered and taxed, i'll take it.

Another Update
 

It's Wednesday, and I still can't receive calls via the number I was assigned by SunRocket. I'm starting to get a bit disillusioned. A subsequent call to tech support elicited the comment that the activation period for numbers that need to be ported from Choice One (why it's a Choice One number when SunRocket assigned it to me is a mystery) is 7 days from the date the Gizmo is plugged in and not the date I signed up.

So . . . if it's not in service for inbound calling by the end of the day Friday, I think I'll be sending it back. If it takes this long to port a number to which they purportedly have direct access, imagine how long it will take to port one from a landline provider . . .

UPDATE: Number transfer succesful to sunrocket
 

Just an update. my number succesfully transfered from Vonage to Sun Rocket.
It shows finished on May 31st and I think it took about a month.

Still need to clear up things with Vonage. That account is still active.

Called SunRocket this morning to (politely) b!tch that my SunRocket-provided phone number still hadn't been "ported," a week after activation. The CSR was friendly and apologetic, escalated the incident to 2nd-tier support and committed to calling me back this afternoon with an update.

He also dropped 25 SunRocket Reward points into my account, which apparently can be redeemed through Amazon, iTunes and other vendors. As of this moment, though, I'm still without incoming phone service on my SunRocket line.