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-   -   Work from home tech thread (https://www.flyertalk.com/forum/travel-technology/2012392-work-home-tech-thread.html)

darthbimmer Mar 11, 2020 2:52 pm

As for video conferencing software... More likely than not your employer has standardized on one or a few of these tools, and you should use those. If you've got room to pick and aren't sure which to choose, consider my experiences:
  • Zoom: Best overall. Professional quality, scalable, reliable, and feature-rich.
  • GoToMeeting: Runner-up. Professional, scalable, reliable, and feature-rich. Some of my colleagues ding it for having a "confusing" UI. I think their mistake is trying to use the web UI instead of downloading the desktop client or app.
  • Webex: the UI is primitive and lacks sharing features present in many other tools.
  • Skype: Second-class features, performance, and reliability.
  • Google Hangouts: Limited feature set but very easy to use, especially if you're on GSuite. Great for small groups, scales poorly beyond that.
  • Slack: an excellent chat tool with terrible video conferencing. Slow performance, frequent drops, hangs the app. Stick to typing for now!

Efrem Mar 11, 2020 3:58 pm


Originally Posted by RoxyMountain (Post 32170135)
Access to Corp networks via secure VPNs has been common for years. It is certainly possible to connect securely, scalability is the bigger challenge. All of sudden having hundreds, if not thousands, of new users accessing remotely is a challenge.

I agree 100 percent that it isn't rocket science. My concern is that it isn't universal either. An explosion of home workers will greatly expand the number of people who don't have security factored into their connections. We don't have to solve the problem here, but FTers should make sure that their own work connections are secure - and, ideally, that their organizations make sure their coworkers' are as well.

james318 Mar 11, 2020 4:35 pm

A Cisco Meraki VPN device broadcasts my firm's wireless network and provides a VPN tunnel back. I need to grab my extra monitors from the office and set myself up for a few weeks of working from home.

We utilize Zoom and Skype. I love Skype's simplicity, especially for adding in a mobile caller to a meeting in progress. (Who knows, maybe Zoom has that and we have it turned off.)

LAXlocal Mar 11, 2020 6:20 pm

What do you do for the background if you are video calling from home ?

Is there a simple DIY "Green screen" so you can put a "business -like" background behind you ?

Maybe a large bookshelf like a lawyers office :)

gameover98 Mar 11, 2020 6:54 pm

My tools for working from home
- a good wifi connection, I personally use Ubiquiti Unifi APs which has made wifi coverage throughout the home a non-issue
- a good chair! Can't afford the Aeron they used at the office but the cheaper alternatives isn't bad
- I'll second the recommendations for a comfortable headset, I still fall back to my trusty Bose QC20 which works reasonably well

The company I'm working with is based in Hong Kong and had to deal with thousands of employees working from home since February and during a few weeks in 2019, I'm happy that the VPN infrastructure survived...

miuk Mar 11, 2020 10:41 pm

For calls i find the apple airpods works best for me for a Bluetooth connections to my cell.
When i have my computer for Webex sessions, i'm using a AKG K553 paired with a ModMic attachment.

javabytes Mar 11, 2020 11:13 pm


Originally Posted by USA_flyer (Post 32170378)
I have 2 screens at work which, without a doubt, increases my productivity. I'll struggle to persuade IT I need the same set up at home.

If your company makes you work from home for a period of time because of coronavirus, then take them home and bring them back when you return to the office.

USA_flyer Mar 12, 2020 2:25 am


Originally Posted by javabytes (Post 32172416)
If your company makes you work from home for a period of time because of coronavirus, then take them home and bring them back when you return to the office.

It's a nice idea but my little home office won't take 2× 21inch monitors. They're also about 12 years old and might not make the journey to my house :p

DYKWIA Mar 12, 2020 4:57 am

Regarding headsets... when at home I don't need to use one. As long as the computer has a good microphone and speakers, there's no real need for a headset.

One thing I've noticed is that my iMac and Macbooks are fantastic in this regard - perfect sound and reception. I had the misfortune of using an HP Windows 10 laptop for a while for a client, and the microphone was dreadful - unless my mouth was within about 10 inches, nobody could hear me. It was the same with colleagues who also used the same type of laptop.

Silver Fox Mar 12, 2020 7:07 am


Originally Posted by LAXlocal (Post 32171243)
What do you do for the background if you are video calling from home ?

Is there a simple DIY "Green screen" so you can put a "business -like" background behind you ?

Maybe a large bookshelf like a lawyers office :)

i've often thought that there is an opportunity there to come up with background pop-up screens. Perhaps they exist, I haven't looked. :)

gfunkdave Mar 12, 2020 7:17 am


Originally Posted by darthbimmer (Post 32170486)
As for video conferencing software... More likely than not your employer has standardized on one or a few of these tools, and you should use those. If you've got room to pick and aren't sure which to choose, consider my experiences:
  • Zoom: Best overall. Professional quality, scalable, reliable, and feature-rich.
  • GoToMeeting: Runner-up. Professional, scalable, reliable, and feature-rich. Some of my colleagues ding it for having a "confusing" UI. I think their mistake is trying to use the web UI instead of downloading the desktop client or app.
  • Webex: the UI is primitive and lacks sharing features present in many other tools.
  • Skype: Second-class features, performance, and reliability.
  • Google Hangouts: Limited feature set but very easy to use, especially if you're on GSuite. Great for small groups, scales poorly beyond that.
  • Slack: an excellent chat tool with terrible video conferencing. Slow performance, frequent drops, hangs the app. Stick to typing for now!

You forgot Teams! Microsoft is discontinuing Skype for Business this year and replacing it with Teams. Teams is great.

EmptyKim Mar 12, 2020 7:34 am


Originally Posted by LAXlocal (Post 32171243)
What do you do for the background if you are video calling from home ?

Is there a simple DIY "Green screen" so you can put a "business -like" background behind you ?

Maybe a large bookshelf like a lawyers office :)

Microsoft Teams has a blur background feature.

HDQDD Mar 12, 2020 8:10 am


Originally Posted by Efrem (Post 32169364)
Companies that let employees work from home without confirming the security of their home networks are opening up huge security holes. It's only a matter of time - and probably not much time - before the bad guys start jumping through these holes and making off with the corporate crown jewels. The collective database exposure of all these home workers can dwarf exploits like the data thefts from Equifax, Target, and all the others you've probably heard of.

This is why they invented VPNs over a decade ago.

tentseller Mar 12, 2020 8:52 am


Originally Posted by LAXlocal (Post 32171243)
What do you do for the background if you are video calling from home ?

Is there a simple DIY "Green screen" so you can put a "business -like" background behind you ?

Maybe a large bookshelf like a lawyers office :)

I have been teaching, coaching individuals and groups, and conducting meetings online using zoom for the last three years.

I use a chroma-green screen and depending on the meeting type I use a different background.

There is no simple/low-cost DIY green screen solution. I have a zoom room with a pleasant decorated background and a roll down professional green screen. There is also proper lighting for you and the green screen or background. If you don't do a proper setup it looks more amateurish than just your ordinary home office as background.

LordHamster Mar 12, 2020 11:53 am

When I'm not traveling, I work from home. At home, I use Zoom for teleconferencing as well as MS Teams (if I have to).

I have my MacBook Pro 15 inch plugged into a USB hub which connects it do dual monitors and via ethernet to Gigabit ethernet (well 1gig down 50mb up) from spectrum. As a backup, my Pixel 4XL can provide my Google FI tethering (T-Mobile,Sprint, US Cellular) and I have T-mobile hotspot I can use.

Home network is Ubiquiti with an Access point in each room as well as ethernet switches where hardwire connections are called for.

Pretty used to and already set up for working from home.


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