How to make calls in Hong Kong with AT&T international day plan
Sep 29, 2017, 4:25 pm
#1
Original Poster
Join Date: Sep 2017
Posts: 2
How to make calls in Hong Kong with AT&T international day plan
I added AT&T international day plan to my account before my trip to Hong Kong. After arriving at HK yesterday., I am connected to local CSL network. I have data access which is great. But I can't make or receive calls to/from local Hk number or US number. I got error message saying the call can't be completed, error code Message 6, US01LV. Chatted with at&t customer service for 2 hours and they couldn't figure out this one.
For those who had used the plan in HK, are there steps I need to do to make calls, or adjustments to my phone settings? I am using iPhone 6 Plus.
Thanks.
For those who had used the plan in HK, are there steps I need to do to make calls, or adjustments to my phone settings? I am using iPhone 6 Plus.
Thanks.
Sep 30, 2017, 1:03 pm
#3
Join Date: Jul 2001
Posts: 2,925
When I've usd this plan in Europe, I just manually enter the area code plus the phone number. No + or 1 before the area code. For some reason, when I try to use the number stored in my Contacts folder & just hit the call button, the call doesn't go through. The thing that works for me is as described above - manually entering the number.
Oct 1, 2017, 12:30 am
#4
Join Date: Jul 2012
Location: Canada
Programs: BA Gold (OWE), Star Alliance Gold, Hilton Diamond
Posts: 2,194
When I've usd this plan in Europe, I just manually enter the area code plus the phone number. No + or 1 before the area code. For some reason, when I try to use the number stored in my Contacts folder & just hit the call button, the call doesn't go through. The thing that works for me is as described above - manually entering the number.
Oct 1, 2017, 1:29 pm
#6
Join Date: Jul 2001
Posts: 2,925
I'm not sure of the relevance of your comment to my post. Bottom line for me, is that, I have no problems when I'm overseas, making/receiving calls on my U.S. based cellphone, using the AT&T Passport plan.
All of mine are. However, when I am overseas, I have to manually dial my home phone, or any other U.S. number, WITHOUT the + or country code. The call goes through without a hitch.
Oct 1, 2017, 5:48 pm
#7
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,506
Go to settings, phone, dial assist and try changing that from on to off or vice versa.
I have it off, and save all my contacts in international format (+, country code, number). All my calls go through like that. When dialling manually, if calling in the country I am currently in, I can dial in local or international format (i.e. in London I could dial either 020 7123 4567 or +44 20 7123 4567) and it works. For calling anywhere else, include back to North America, I have to dial in international format.
When I turn dial assist on, I start having problems.
I have it off, and save all my contacts in international format (+, country code, number). All my calls go through like that. When dialling manually, if calling in the country I am currently in, I can dial in local or international format (i.e. in London I could dial either 020 7123 4567 or +44 20 7123 4567) and it works. For calling anywhere else, include back to North America, I have to dial in international format.
When I turn dial assist on, I start having problems.
Oct 2, 2017, 10:17 am
#8
Join Date: Jul 2001
Posts: 2,925
Fortunately, with the AT&T Passport plan (I believe other carriers have a similar plan), when I am somewhere overseas and want to call back to the U.S., I only have to dial the area code and then the number. I.e., xxx-xxx-xxxx. No international format or anything else. It works like a charm and I don't have to worry about international long distance charges with this plan either, which is the best part.
Oct 2, 2017, 4:05 pm
#9
Join Date: Jan 2005
Programs: Dirt
Posts: 949
Google Voice, Hangout, Skype, WhatsApp, Line, just to name a few, can be set as the international call handler, sometimes without your knowledge. Dig through your VOIP or chat apps' settings.
Oct 2, 2017, 6:37 pm
#10
Join Date: Jul 2001
Posts: 2,925
Sounds like you may have an VOIP app that registered itself as the international call handler. It is routing international calls over the data connection to save you money, but the data connection is not fast enough to support VOIP.
Google Voice, Hangout, Skype, WhatsApp, Line, just to name a few, can be set as the international call handler, sometimes without your knowledge. Dig through your VOIP or chat apps' settings.
Google Voice, Hangout, Skype, WhatsApp, Line, just to name a few, can be set as the international call handler, sometimes without your knowledge. Dig through your VOIP or chat apps' settings.
If anyone wants more info, you may want to check AT&T's Passport plan page or similar page for other carriers. It really is quite simple and not as complicated as others are making it.
