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-   -   Refurbished Note 7's (https://www.flyertalk.com/forum/travel-technology/1832157-refurbished-note-7s.html)

FoxCL9 Mar 27, 2017 11:51 pm

Refurbished Note 7's
 

Last month a report from South Korea claimed that Samsung was getting ready to offer refurbished Galaxy Note 7 units this summer, following last year's recalls.

Today this has been confirmed by the company itself, through a news release that focuses on how it's going to "recycle" the giant pile of returned Note 7 units that it has in its possession.
Then a more recent statement from Samsung says this:


The objective of introducing refurbished devices is solely to reduce and minimize any environmental impact. The product details including the name, technical specification and price range will be announced when the device is available. Samsung will not be offering refurbished Galaxy Note 7 devices for rent or sale in the US.
Source: GSMArena

Since the refurbished units won't be available in the US, anyone from outside the US planning to pick one up? I really liked the design of the Note 7, and if they release it in Pakistan, I'm probably going to get one since I really wanted the original Note 7 as an upgrade from my S7 edge with a cracked display.

Your thoughts?

Doc Savage Mar 27, 2017 11:59 pm

If you don't mind an intense fire in your pants pocket, go for it. ;)

chx1975 Mar 28, 2017 12:00 am

Um these will be banned on flights still I guess. Useless?

FoxCL9 Mar 28, 2017 6:19 am


Originally Posted by Doc Savage (Post 28095711)
If you don't mind an intense fire in your pants pocket, go for it. ;)

I was under the impression the fires only happened while the device was under heavy load or on charge, not idling.
On a more serious note though, they plan to fit it with a smaller battery, not only in terms of capacity, but the physical size of the battery will be smaller as well, shouldn't burst into flames then.


Originally Posted by chx1975 (Post 28095713)
Um these will be banned on flights still I guess. Useless?

I believe they've thought of this, maybe launch it with a different name?

DenverBrian Mar 28, 2017 7:04 am


Originally Posted by murtaza12 (Post 28096475)
I was under the impression the fires only happened while the device was under heavy load or on charge, not idling.
On a more serious note though, they plan to fit it with a smaller battery, not only in terms of capacity, but the physical size of the battery will be smaller as well, shouldn't burst into flames then.


I believe they've thought of this, maybe launch it with a different name?

Maybe the Galaxy Handwarmer?

Doc Savage Mar 28, 2017 7:54 am


Originally Posted by murtaza12 (Post 28096475)
I was under the impression the fires only happened while the device was under heavy load or on charge, not idling.
On a more serious note though, they plan to fit it with a smaller battery, not only in terms of capacity, but the physical size of the battery will be smaller as well, shouldn't burst into flames then.


I believe they've thought of this, maybe launch it with a different name?

I wouldn't risk it. They had two tries with this phone, and both tries caught fire.

I'm not sure of the exact circumstances of each fire, but I got the impression they could happen with the phone not under any special stress or charging.

Each of us has his own risk tolerance, so YMMV.

SRQ Guy Mar 28, 2017 8:31 am

This seems like a stupid idea for Samsung. Shortsighted.

Assuming that Samsung has found the problem and addressed it (and I assume that they have) literally every device ever made has a few units that will burn up, usually from user error. When one of these inevitably does, it will bring the whole debacle back to the front page for Samsung. They need to just write off the loss and move on.

FlyingDoctorwu Mar 28, 2017 8:56 am


Originally Posted by SRQ Guy (Post 28096964)
This seems like a stupid idea for Samsung. Shortsighted.

Assuming that Samsung has found the problem and addressed it (and I assume that they have) literally every device ever made has a few units that will burn up, usually from user error. When one of these inevitably does, it will bring the whole debacle back to the front page for Samsung. They need to just write off the loss and move on.

Exactly.. one fire will completely shoot their credibility.. they did a good job being open with their investigation (after the two failed recalls) which I think did garner them some degree of trust in the public eyes... However, if a refurb note 7 catches fire it'll be a huge setback....

FDW

SRQ Guy Mar 28, 2017 8:59 am


Originally Posted by FlyingDoctorwu (Post 28097075)
Exactly.. one fire will completely shoot their credibility.. they did a good job being open with their investigation (after the two failed recalls) which I think did garner them some degree of trust in the public eyes... However, if a refurb note 7 catches fire it'll be a huge setback....

FDW

And you know a few will. There are always a few. This will blow up in their faces (no pun intended! :D). All of the goodwill that they've painstakingly built since then will be gone. They can't possibly make enough back to make that worthwhile.

FoxCL9 Mar 28, 2017 9:55 am


Originally Posted by DenverBrian (Post 28096636)
Maybe the Galaxy Handwarmer?

The Note 7 jokes will never end.


Originally Posted by Doc Savage (Post 28096799)
I wouldn't risk it. They had two tries with this phone, and both tries caught fire.
I'm not sure of the exact circumstances of each fire, but I got the impression they could happen with the phone not under any special stress or charging.

Each of us has his own risk tolerance, so YMMV.

The gap between the battery itself and the back cover of the phone, the heat caused the battery to expand and make contact with the back cover, which then caused it to burst.
The heat usually was produced by very heavy usage or while the device was charging.


Originally Posted by SRQ Guy (Post 28096964)
This seems like a stupid idea for Samsung. Shortsighted.

Assuming that Samsung has found the problem and addressed it (and I assume that they have) literally every device ever made has a few units that will burn up, usually from user error. When one of these inevitably does, it will bring the whole debacle back to the front page for Samsung. They need to just write off the loss and move on.

It will, and I don't deny that it will, however people need to understand the cause for the previous fires/explosions, many people (mainly iSheep), will sit there and mock, however most of them don't even know the real cause.
Explosions/fires can happen with any phone, a few even happened with the iPhone 7 / 7 Plus recently. They can happen due to a number of reasons, which I won't write because explaining each one will take forever.


Originally Posted by FlyingDoctorwu (Post 28097075)
Exactly.. one fire will completely shoot their credibility.. they did a good job being open with their investigation (after the two failed recalls) which I think did garner them some degree of trust in the public eyes... However, if a refurb note 7 catches fire it'll be a huge setback....
FDW

And it's disappointing that it's going to be like that. I think the phone had great potential, and can be redeemed if this whole refurb program is pulled off correctly.
After all they're only doing it since disposing of the returned / un-exploded units will be a huge loss to them.

SRQ Guy Mar 28, 2017 10:35 am


Originally Posted by murtaza12 (Post 28097360)
It will, and I don't deny that it will, however people need to understand the cause for the previous fires/explosions, many people (mainly iSheep), will sit there and mock, however most of them don't even know the real cause.
Explosions/fires can happen with any phone, a few even happened with the iPhone 7 / 7 Plus recently. They can happen due to a number of reasons, which I won't write because explaining each one will take forever.

I'm not mocking. I like Samsung, and loved the Note 7 for the brief time I owned them. I also understand the cause of the Note 7 fires. That's not going to stop some sensationalist prick from destroying Samsung's freshly rebuilt goodwill when one of these refurbs inevitably burns.

el aye Mar 28, 2017 10:38 pm

I don't think I would hesitate to use a refurbished Note 7. Was there even a confirmed number of incidents compared to how many devices sold/were in use? I was under the impression it was an incredibly small number.

FoxCL9 Mar 29, 2017 4:33 am


Originally Posted by el aye (Post 28100261)
I don't think I would hesitate to use a refurbished Note 7. Was there even a confirmed number of incidents compared to how many devices sold/were in use? I was under the impression it was an incredibly small number.

Yes, only a few actually burst into flames, the others were returned, hence the refurbishment program, they can't dispose of all those still working models, so might as well put them to use.

I am very open to the idea, and would definitely buy one if they're launched where I live.

sama Mar 29, 2017 4:55 am

We can "thank" Greenpeace for this idea
They gave the idea to Samsung that its better for the world to sell those again than to scrap it.

http://www.greenpeace.org/internatio...---Greenpeace/

SRQ Guy Mar 29, 2017 7:38 am


Originally Posted by el aye (Post 28100261)
I don't think I would hesitate to use a refurbished Note 7. Was there even a confirmed number of incidents compared to how many devices sold/were in use? I was under the impression it was an incredibly small number.


Originally Posted by murtaza12 (Post 28101039)
Yes, only a few actually burst into flames, the others were returned, hence the refurbishment program, they can't dispose of all those still working models, so might as well put them to use.

I am very open to the idea, and would definitely buy one if they're launched where I live.

Don't get me wrong, I wouldn't fear the devices either. My concern is for Samsung's image, which they've worked very hard to repair in the last 6 months. We all know image isn't often based in reality. One burning refurb Note 7 will put them right back where they were.

msb0b Mar 29, 2017 9:47 am

If I were Samsung, I would be more worried about if the company head, and in effect the company, will survive the bribery charges. The previous company head was convicted twice but avoided jail time via presidential pardons. This time, the chaebol is connected to former President Park who just got impeached. I doubt the current acting president or the new president to be elected next month will pardon him. The new administration will want to distance themselves from the Park administration.

Bribery is just how businesses are done in Asia. Samsung would not have gotten to where they are now without greasing palms along the way.

CPRich Mar 29, 2017 10:11 am

The S8 is to be announced today. In anticipation, the Samsung retail store in Singapore burned down last night.

CPRich Mar 29, 2017 10:15 am


Originally Posted by murtaza12 (Post 28101039)
Yes, only a few actually burst into flames,

If you call over a hundred in the first month "a few". At a rate thousands of times higher than any other device on the market. I saw a report of one iPhone fire in 2015. And another one in 2016. Practically the same...

FoxCL9 Mar 29, 2017 10:57 am


Originally Posted by CPRich (Post 28102288)
If you call over a hundred in the first month "a few". At a rate thousands of times higher than any other device on the market. I saw a report of one iPhone fire in 2015. And another one in 2016. Practically the same...

I never knew over a hundred exploded, from what I had read, the number was below a hundred.
Over a hundred sounds a bit.... exaggerated.

As for the iPhone fires, well I don't know where you got your reports, but there was definitely more than one fire.

FoxCL9 Mar 29, 2017 10:58 am


Originally Posted by CPRich (Post 28102274)
The S8 is to be announced today. In anticipation, the Samsung retail store in Singapore burned down last night.

At least poor customer support doesn't get the store smashed up....

LAXlocal Mar 29, 2017 11:58 am

will the Airlines allow you to bring them on board ?

And how cheap will they be ?

Samsung needs to re-brand them...... maybe call them Hindenburg :)

Doc Savage Mar 29, 2017 8:06 pm

Too bad Amazon has already trademarked "Fire."

SRQ Guy Mar 30, 2017 6:47 am


Originally Posted by CPRich (Post 28102288)
If you call over a hundred in the first month "a few". At a rate thousands of times higher than any other device on the market. I saw a report of one iPhone fire in 2015. And another one in 2016. Practically the same...

There was definitely a design problem with the Note 7. Anyone who claims otherwise is deluded. It is true that every device has a few that will burn, though. And it will take only one of these refurb Note 7's to create a major headache for Samsung. Further, you just know that at least some people will be intentionally trying to make them burn.

CPRich Mar 30, 2017 10:48 am


Originally Posted by murtaza12 (Post 28102499)
Over a hundred sounds a bit.... exaggerated.

Feel free to take your skepticism up with CPSC. And the Samsung Corporation. Links are in the article.


While CNET tends to hear about just a few exploding devices each year, Samsung's Galaxy Note 7 has caught fire as many as 112 times after only one month on sale.

(That's based on official tallies of 92 incidents in the US, plus at least 17 in Korea, 1 in Taiwan and 2 in Australia.)

Update, September 15, 2016 at 2:00p.m. PT: Updated tally with official US incident count from the Consumer Product Safety Commission.

Incidents/Injuries:

Samsung has received 92 reports of the batteries overheating in the U.S.

Samsung says it received 92 reports of batteries in the popular smartphone overheating in the U.S.,
But in a world of thruthiness, I suppose the fact that it "sounds...exaggerated" is enough for some.

I'm open to your factual, substantiated data of iPhones catching fire, not due to misuse. I haven't found it. Yes, I validate data before I post.


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