Bose warranty change?
I called bose the other day since my qc20i's were acting up and out of warranty. I heard all the stories of people saying $89 for a "trade in" if you were out of warranty.
I called two stores AND the official support line and they told me it's $189. One of the stores said it's a new policy (though you know how store reps are) Anyone else see this, or am I just unlucky? |
Yes. Secondhand from my co-worker who spoke to Bose customer service 2 days ago, the Bose warranty has been tightened earlier this week. I don't have more specifics than that but definitely not just you.
|
Originally Posted by freecia
(Post 26954148)
Yes. Secondhand from my co-worker who spoke to Bose customer service 2 days ago, the Bose warranty has been tightened earlier this week. I don't have more specifics than that but definitely not just you.
I CAN'T recommend bose to friends anymore :/ |
Originally Posted by eeeaddict
(Post 26954825)
The biggest selling point IMO was that the stuff works, and when it doesn't you're a phone call and 2 or 3 days away from having it work.
|
Originally Posted by OverThereTooMuch
(Post 26955450)
Did something else change that you didn't post?
Knowing no matter what you'll be covered and $100 fee to upgrade in 3 years made things a lot easier to swallow! |
Wow, I must have lucked out. I contacted them via Twitter and they swapped out my qc20 at no charge at 15 months.
|
That's unfortunate.
I'm on my fourth pair of QC25s. The first time I snapped off a cable connector when forgetting to disconnect the headset before exiting a JetBlue flight (and the store just replaced the entire package since they didn't have a cable), but the other two replacements were legitimate situations where the headphones crapped out for reasons I don't know. All of the replacements were less than 12 months since the last replacement, but it's unfortunate to know that it's getting more strict. |
Originally Posted by eeeaddict
(Post 26955769)
Knowing no matter what you'll be covered and $100 fee to upgrade in 3 years made things a lot easier to swallow!
This is why we can't have nice things. |
Originally Posted by OverThereTooMuch
(Post 26955960)
So do you now understand why they had to change this policy?
This is why we can't have nice things. |
Originally Posted by WIRunner
(Post 26955894)
Wow, I must have lucked out. I contacted them via Twitter and they swapped out my qc20 at no charge at 15 months.
|
Originally Posted by eeeaddict
(Post 26956098)
how long ago was that?
|
Originally Posted by eeeaddict
(Post 26956095)
The damn headphones cost $400! The production cost is likely around $50 end to end for them! This isn't like audio technica where you get a well made pair for $100....
However, you're not buying the sum of those parts the the cost of labor to assemble them. You're buying the technology behind it. :) |
Originally Posted by Siberian_Viktorya
(Post 26961583)
However, you're not buying the sum of those parts the the cost of labor to assemble them. You're buying the technology behind it. :)
(I'm on my 2nd pair.) |
Originally Posted by Siberian_Viktorya
(Post 26961583)
The production cost for the QC25 was more like $31.
However, you're not buying the sum of those parts the the cost of labor to assemble them. You're buying the technology behind it. :) Before, that would be OK considering it wouldn't cost too much to get the "repaired" / replaced. Now they expect me (and others) to pay OVER $500 Canadian, and not have the confidence that if I have any issues with warranty will be hassle free? Call it "abuse" but I originally bought the QC2's and when they got worn out after a few years my upgrade cycle cost me $100 for each new pair. This was a great deal but now I'll probably drop bose once my qc25's die |
Originally Posted by dtc
(Post 26962028)
And the word "Bose" costs a lot too.
(I'm on my 2nd pair.) |
All times are GMT -6. The time now is 1:55 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.