Sep 3, 2017, 5:37 am
Last edit by: Zorak
Which countries are supported?
https://support.google.com/fi/answer...intl_countries
Note that in some locations Hangouts (and Gmail) are not available (e.g., China, Russia, Thailand, South Korea, Mexico, Argentina, and more: see link below for full list of excluded countries), so you will need a VPN to access them (or to make VOIP calls via Hangouts Dialer)
https://support.google.com/hangouts/answer/3205646
Exceptions:
Listed, but no/spotty service:
Not listed, *did* have service
1- Reboot phone
2- Toggle "airplane mode" on/off. Wait five seconds after toggling off (it resets phone modem).
3- Try manually connecting to each available network (rather than using the auto select feature).
4- Toggle down from 4g to 3g (removing the recommended 4g option) and then try manually connecting to each available network.
5- Toggle down from 3g to 2g and then try manually connecting to each available network.
https://support.google.com/fi/answer...intl_countries
Note that in some locations Hangouts (and Gmail) are not available (e.g., China, Russia, Thailand, South Korea, Mexico, Argentina, and more: see link below for full list of excluded countries), so you will need a VPN to access them (or to make VOIP calls via Hangouts Dialer)
https://support.google.com/hangouts/answer/3205646
Exceptions:
Listed, but no/spotty service:
- Ukraine (Aug 2018) - no service, all providers listed as "forbidden". Post #660
- Alaska (Jul 2018) -- had voice service, but inconsistent/spotty data (try forcing Sprint)
- Peru (Sep 2016) post 341, 360
- Grand Cayman Island (Jan 2018) post 547
Not listed, *did* have service
Belize (Jan 2018) post 547Belize now appears on the "supported" international list
1- Reboot phone
2- Toggle "airplane mode" on/off. Wait five seconds after toggling off (it resets phone modem).
3- Try manually connecting to each available network (rather than using the auto select feature).
4- Toggle down from 4g to 3g (removing the recommended 4g option) and then try manually connecting to each available network.
5- Toggle down from 3g to 2g and then try manually connecting to each available network.
Google Fi: Anyone care to post their experience?
Oct 22, 2017, 8:07 am
#527
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,663
FYI, didn't see this posted yet but if you are using a Nexus 6P and are experiencing Battery or Bootloop issues, google is now replacing them with BRAND NEW 128GB Pixel XL. Even if you're out of warranty. Had to family way out of warranty and they replaced both with Pixel XLs with priority shipping. Return the old one after you get it.
Oct 23, 2017, 3:27 pm
#528
Join Date: May 2003
Location: Cleveland, OH
Programs: UA-GS 1MM), Hertz Pres Circle, Starriott Titanium)
Posts: 1,966
I'd also recommend doing a factory reset. 99% of the time, it is some APP related issue... not the hardware.
Dec 26, 2017, 10:08 pm
#529
Join Date: Dec 2016
Posts: 578
Just got back from a trip to Taiwan. Used data only sim and got decent performance. I seemed to always have a connection, but it was on 3G. However the speed was enough for my needs (maps/browsing FT/imessage). Not sure why it wasn't on LTE, but that's okay.
Jan 14, 2018, 12:18 pm
#530
Join Date: Mar 2009
Posts: 389
That page says "not available" in VN.
The bottom half shows rates for calling VN from the US.
-David
The bottom half shows rates for calling VN from the US.
Code:
These are the rates for using Project Fi in Vietnam: Data, calls, and texts over cellular networks are not available. SMS over Wi-Fi Unlimited These are the rates when contacting Vietnam from the US: Voice calls See rates SMS Unlimited
-David
The Sim cards for data and voice etc. are super cheap in Vietnam.
worked great for our trip.
Jan 17, 2018, 10:50 am
#531
Join Date: Apr 2017
Location: WAS
Programs: Free Agent
Posts: 1,757
The "Bill Protection" (https://www.blog.google/products/pro...ll-protection/) feature announced today is pretty cool. An unlimited plan during the times you'll be using lots of data (throttling begins at 15 GB), but the same old pay per use when you don't.
Jan 17, 2018, 11:59 am
#532
FlyerTalk Evangelist
Join Date: Jun 2002
Location: n.y.c.
Posts: 13,988
The "Bill Protection" (https://www.blog.google/products/pro...ll-protection/) feature announced today is pretty cool. An unlimited plan during the times you'll be using lots of data (throttling begins at 15 GB), but the same old pay per use when you don't.
So for an individual user:
0G - 6GB: $10/G
6GB - 15GB: Free
>15GB: Throttled (256k)
Is that correct?
Jan 17, 2018, 12:00 pm
#533
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
That's rather appealing especially considering when using a Data Only sim in a tablet and a phone for the same capped price.
Looks good for group plans too.
Looks good for group plans too.
The "Bill Protection" (https://www.blog.google/products/pro...ll-protection/) feature announced today is pretty cool. An unlimited plan during the times you'll be using lots of data (throttling begins at 15 GB), but the same old pay per use when you don't.
Jan 17, 2018, 12:07 pm
#534
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
Cancelled my Fi service. T-mo and Sprint didn't work in my new building in Miami and Google wouldn't do anything about it. When I was a T-Mo customer they supplied me with a booster for my home. Google said they do not do that. So I cancelled and went over to AT&T and now service works on my Pixel. Will swap back when traveling abroad for any length of time.
Fi is excellent internationally but I find it lacking domestically.
Fi is excellent internationally but I find it lacking domestically.
Jan 17, 2018, 12:45 pm
#535
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
Did Wifi calling not have an impact on your service level? I have Sprint for my main phone with their free 1 year of service promotion but in my new apartment the service is not great but with wifi calling it's remedied.
Cancelled my Fi service. T-mo and Sprint didn't work in my new building in Miami and Google wouldn't do anything about it. When I was a T-Mo customer they supplied me with a booster for my home. Google said they do not do that. So I cancelled and went over to AT&T and now service works on my Pixel. Will swap back when traveling abroad for any length of time.
Fi is excellent internationally but I find it lacking domestically.
Fi is excellent internationally but I find it lacking domestically.
Jan 17, 2018, 5:19 pm
#536
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
Wifi wouldn't work. The phone saw multiple bars and kept attempting to use the cellular service thinking it was connected well when it was not. Weeks of working with Fi technical support unearthed nothing but incompetent folks on their end. AT&T it is. Works great now.
Jan 17, 2018, 6:30 pm
#537
FlyerTalk Evangelist
Join Date: May 2006
Location: SEA or BGR, Lower Earth Orbit
Programs: UA 1K
Posts: 17,217
Cancelled my Fi service. T-mo and Sprint didn't work in my new building in Miami and Google wouldn't do anything about it. When I was a T-Mo customer they supplied me with a booster for my home. Google said they do not do that. So I cancelled and went over to AT&T and now service works on my Pixel. Will swap back when traveling abroad for any length of time.
Fi is excellent internationally but I find it lacking domestically.
Fi is excellent internationally but I find it lacking domestically.
They can't force either tmobile or sprint to build a site, and there is probably a reason why neither has done so yet. Tmobile offers their customers plenty of network extras, boosers and femto cells, as does sprint at&t and Verizon. Mvnos are a bit more restricted, Google would need to figure out thhe strongest across three carriers, and stock those. There's nothing that prevented you from getting a Wilson yagi antenna that would work across all carriers. Or, do as you had done, simply switch carriers.
Jan 18, 2018, 6:06 am
#539
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
Wouldn't and can't are two different things.
They can't force either tmobile or sprint to build a site, and there is probably a reason why neither has done so yet. Tmobile offers their customers plenty of network extras, boosers and femto cells, as does sprint at&t and Verizon. Mvnos are a bit more restricted, Google would need to figure out thhe strongest across three carriers, and stock those. There's nothing that prevented you from getting a Wilson yagi antenna that would work across all carriers. Or, do as you had done, simply switch carriers.
Jan 18, 2018, 8:32 am
#540
FlyerTalk Evangelist
Join Date: May 2006
Location: SEA or BGR, Lower Earth Orbit
Programs: UA 1K
Posts: 17,217