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-   -   Google Fi: Anyone care to post their experience? (https://www.flyertalk.com/forum/travel-technology/1688964-google-fi-anyone-care-post-their-experience.html)

Yoshi212 Feb 7, 2019 1:40 pm

Since these promotion deadlines are starting to approach everyone should check their special promotions page https://fi.google.com/account#specialpromo to verify their account is qualifying. My initial phone got lost by FedEx and a second was shipped to me so the fi system shows that I didn't activate my phone by the deadline. It's been a bit of an easy but drawn-out resolution so far.

estnet Feb 7, 2019 4:37 pm


Originally Posted by Need (Post 30749695)
Probably a Google ban in Thailand since Google owns Hangouts. I read that Thailand had banned Youtube before... maybe even now.. not sure how old the news was from.

Youtube works fine now (and the ads are in Thai - sort of useless for me ;) ) Yes definitely a google ban

estnet Feb 7, 2019 4:40 pm


Originally Posted by Need (Post 30750419)
My $200 service credit just showed up on this month's billing (my 3rd bill from Google Fi). I signed up on 11/27 last year. Now I am just waiting for their BF Price Protection. Instead of Travel Card, I am supposed to get them in service credit.

They could have said that the credit would appear on the 3rd month rather than after 1 month of service - would have avoided hours of my time with cs - and I'm sure multiplied by many - maybe the cs numbers wouldn't have been so tied up if they just did what they said :(

pinniped Feb 8, 2019 8:58 am


Originally Posted by Yoshi212 (Post 30751232)
Since these promotion deadlines are starting to approach everyone should check their special promotions page https://fi.google.com/account#specialpromo to verify their account is qualifying. My initial phone got lost by FedEx and a second was shipped to me so the fi system shows that I didn't activate my phone by the deadline. It's been a bit of an easy but drawn-out resolution so far.

Thanks for this link. It's the first place I've seen where I have confirmation of 3 travel cards shown on one page.

But it does not have the $200 for my BYOD phone. Hmmm. I do have a chat log where an agent says I'll get the credit on Day 60, so there's that...

Yoshi212 Feb 8, 2019 9:24 am

The $200 promo didn't show up on my promotions screen either but i did get it in email and actual credit on my account along with a few other credits.


Originally Posted by pinniped (Post 30754024)
Thanks for this link. It's the first place I've seen where I have confirmation of 3 travel cards shown on one page.

But it does not have the $200 for my BYOD phone. Hmmm. I do have a chat log where an agent says I'll get the credit on Day 60, so there's that...


Need Feb 8, 2019 10:03 am

I can't even get to that link... it just redirect me back to my account page when I click it. Maybe because I got the $200 already and the page is gone??

deniah Feb 8, 2019 3:25 pm

I've used Fi sporadically, and it works. I'm using a flagship carrier for my main service, with Fi on second SIM slot as secondary/backup service.

Roaming in EU is virtually free with my carrier by regulation, so I don't turn on the 2nd SIM often. But sometimes I don't get good strength even in home country, such as 2G/EDGE (=virtually useless), and there Fi usually grabs 4G/LTE signal from TMobile.

Sustained bandwidth is usually decent at 5, 10, 20, 40mbps....but ping is ALWAYS at 200ms+ maybe do do extra switching and hopping and routing....

yosithezet Feb 8, 2019 7:30 pm

After working smoothly a few days in Kyoto and transit in Incheon in my iPhone, Fi wouldn’t connect to a network in Singapore. Rather than troubleshoot, popped in my local SIM.

Zorak Feb 8, 2019 7:48 pm


Originally Posted by yosithezet (Post 30756036)
After working smoothly a few days in Kyoto and transit in Incheon in my iPhone, Fi wouldn’t connect to a network in Singapore. Rather than troubleshoot, popped in my local SIM.

Huh, other than a half day where I couldn't get data, I've had good Fi service in Singapore. Hopefully it's just a transient blip.

yosithezet Feb 8, 2019 8:15 pm


Originally Posted by Zorak (Post 30756080)
Huh, other than a half day where I couldn't get data, I've had good Fi service in Singapore. Hopefully it's just a transient blip.

I restarted the phone, checked APN... nada.

Based on previous experience I could have popped the SIM in my pixel and then back in the iPhone and it would have been ok.

estnet Feb 8, 2019 10:59 pm


Originally Posted by yosithezet (Post 30756143)

I restarted the phone, checked APN... nada.

Based on previous experience I could have popped the SIM in my pixel and then back in the iPhone and it would have been ok.

The whole deal of having to put the sim in the pixel to get it to work in a "compatible" phone is SO weird (as well as some of the stuff you helped me with in Thailand- thanks).
IME fi support is pretty useless - can't work out any problem - for example I have a problem with vm (among many others) - they don't have a clue and seem to have no mechanism for working out anything on a 'compatible" phone. By contrast when I had issues with tmo they had a record every time I called of what I had reported and whether or not they had feedback from whoever it had been escalated to - fi assigns a new case # for every contact AND THEY ARE NOT CROSS LINKED so they have no idea what has been done for a particular problem
People with pixels seem to have great service - but with a "compatible" I'm going to use up my credit (if I can stand it) then switch to a service that works - eg lets me use my phone as a phone - vm, text, able to make and receive calls, oh and use wifi calling when out of the country (and no hangouts is not the substitute b/c it is blocked in many of the countries I frequent)

Michael Ad Feb 9, 2019 10:38 am

Now that iPhones are basically allowed by Fi, why should you have to put a SIM in a Pixel to reset it?

Yoshi212 Feb 9, 2019 11:17 am

Compatible phones are still in beta so there are going to be problems, glitches and network conflicts. The pixel phones & fi network were designed to work together.


Originally Posted by Michael Ad (Post 30757861)
Now that iPhones are basically allowed by Fi, why should you have to put a SIM in a Pixel to reset it?


pinniped Feb 11, 2019 7:43 am

One of my Fi lines is on an iPhone 7. We haven't had any problems. If we're missing any of the automatic network-switching functionality, it hasn't impacted the user experience for us. Data speed is fine. Texts/calls work fine.

nerd Feb 11, 2019 11:06 am

Google Fi SIM cards now available at Best Buy:

https://www.bestbuy.com/site/google-...?skuId=6325631


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