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Old Oct 23, 2013, 2:25 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: diburning
This is a user-maintained wiki — FlyerTalkers with at least 90 posts and 90 days of membership may modify and update this information.
Please edit available network carriers or LTE networks if you find the information below is out of date.

Effective August 1st, 2018 :OPTIONAL high speed data roaming for international (non Canada/Mexico) has changed to be $5 USD per day for up to 512MB of high speed data per day. This also includes unlimited inbound and outbound calls avoiding the 25c a min call charge. You can add this via 611 or this link: https://my.t-mobile.com/odf/DataPass:ALL - It is labeled as "24 Hour Global Pass". If that link doesn't works go to "Manage Data & Add Ons" in plan settings at http://my.t-mobile.com . A pass covers ANY countries in the given validity period - NOT just one country. So if you travel within multiple countries in the 24 hour period you get a max of 512MB of high speed data and unlimited calling across ALL countries prior to pass expiration. This is OPTIONAL and is not required, free 128Kb/sec or 256Kb/sec speeds are provided for users who don't pay for this extra data pack.

Effective July 15th, 2018: Calling rates for inbound and outbound calls were raised to 25c a min from the prior 20c a min when roaming internationally. You can buy a per Intl High Speed day pass for 512MB of high speed data that also includes calling at no cost during the validity of the pass.


Effective Feb 17, 2017: T-Mobile has bumped up speeds to 256Kb/sec for T-Mobile One users - this was FREE for a promotional period and required you to edit the lines with this plan to add the free or higher tier paid "T-Mobile One Plus" line item. The free line item is "T-Mobile One Plus promo" which will allow that line to be 256kb/sec and will also give 10GB of LTE North America hotspot tethering - The change can be done at my.t-mobile.com under plan for T-Mobile One customers or through 611. With the promotional period ended you can add the base $5 T-Mobile One Plus item to get 256Kb/sec

SUMMARY: T-Mobile USA on Simple Choice or newer plans (such as Select Choice) or T-Mobile One that list "Free International Roaming included" allow for free data and SMS in 210+ countries. Data and SMS is FREE; voice calls; inbound or outbound to any of the 210+ countries while roaming are 25 cents a min. Free data is NOT offered on T-Mobile essentials users outside of Canada/Mexico while SMS and 25c a min calls are still offered.

Canada and Mexico include FREE high speed roaming (HSPA or LTE full speed) as long as you are on the Simple Choice North America plan or a T-Mobile One plan. A monthly cap of 5GB for International High speed data in Canada and Mexico is now present - data will slow to lower speeds with no overage charges. Users on T-Mobile One Plus International are exempt from this 5GB cap.

You must be on a Postpaid plan, Prepay is NOT eligible nor is MetroPCS

NOTE: Devices with fully FREE data (e.g. 200MB free for tablets) and not on an additional plan are NOT eligible - switch those devices to a supported plan PRIOR to travel or you will be charged per MB fees.

WARNING: Highly suggest going to: https://my.t-mobile.com/profile.html (or login to my.t-mobile.com select profile), go to blocking and ensure "Block charge international roaming" is set to ON - keep "Ensure Block International Roaming" is set to OFF otherwise roaming will not work even in free data countries. This will ensure in countries where you are close to another country border that may NOT be part of free data roaming you will never be charged for data by ending up roaming on the adjacent country network if your phone is set to Automatic on networks.

WARNING FOR HIGH SPEED ADD ON $5 DATA PASS: Ensure you know your end date/time and heed the SMS warnings sent. You will be liable for 25c a min per call inbound or outbound if the pass expires and you do not activate another pass. Ensure you purchase another daily pass before making phone calls. As of Early August 2018, there was no method to purchase multiple days in a row.


T-Mobile FAQ:
http://support.t-mobile.com/docs/DOC-9455

Checklist for Roaming - follow this prior to leaving!:
http://support.t-mobile.com/docs/DOC-2182

Performance:
Speeds are throttled to 128Kb/sec on all supported plans, except for T-Mobile One Plus Add on (includes the Promo Feb 2017 T-Mobile One update with free One Plus Promo) which is 256Kb/sec. Connecting to the best network type possible will ensure you hitting these speeds limits (e.g. LTE). Performance is subject to the roaming carrier networks condition (is it congested or not) and how good the back-haul from the roaming carrier back to T-Mobile is. Reminder that T-Mobile Essentials users will have NO access to free data.

Filtering:
Your connection is terminated back to the US, so anything that works on T-Mobile US will continue to work. Example: China filters social media and Google services, using these services through your T-Mobile line won't experience this networking filtering. Local services in the country you are in MAY identify you as being in the US - any services that do IP geolocation will see that you are in the US.

Optional High Speed On Demand Data Passes with unlimited calling
If you want performance that is beyond the 128Kb/sec (or 256Kb/sec on T-Mobile One Plus Add ons) then a PAID optional high speed data pass removes the throttling performance limit. Effective Aug 2018 this pass is a $5 PER day for 512MB of high speed data (per day) and unlimited calling to allowed countries, waiving the 25c per min charge for inbound or outbound calls. To add, go to: https://my.t-mobile.com/odf/DataPass:ALL and add the "24 Hour Global Pass". If that link doesn't work add at http://my-t-mobile.com under Plan, "Manage Data & Add Ons" More information: http://support.t-mobile.com/docs/DOC-7261 NOTE: As of Early August 2018 you can only purchase one day at a time, so be cautious on expiration (Notified via SMS) to add another day pass to avoid getting charged 25c per phone call. A pass covers ANY countries in the given validity period - NOT just one country. So if you travel within multiple countries in the 24 hour period you get a max of 512MB of high speed data and unlimited calling across ALL countries prior to pass expiration.

Country search:
https://www.t-mobile.com/coverage/roaming

Country List at time of July 2018 update:
https://support.t-mobile.com/docs/DOC-37944

NOTE: there is no T-Mobile provided list of specific network roaming partners; you can call 611 and ask for a roaming specialist/tech and they can tell you per country roaming partners - we are attempting to capture working or problematic networks in this Wiki below also

Need Support while traveling? Read the hints below FIRST; then if support is needed call direct intl support for T-Mobile USA: +1-505-998-3793 [FREE CALL WHILE ROAMING] or if you cannot get Voice access use Skype or another service to dial.


Hints

#1 HINT: You MUST have Data roaming turned on - You will only see foreign networks on the network list - you will NOT see T-Mobile. Manually pick the networks from the list further below if you don't automatically connect.

- You do NOT have to pay for a high speed data package. 128Kb/sec (or 256Kb/sec on T-Mobile One Plus Add on) FREE throttled data is inclusive on all eligible postpaid plans

- High speed un-throttled data is also FREE for Canada and Mexico if you are on a Simple Choice North America plan or a T-Mobile One plan for up to 5GB of data per month (T-Mobile One Plus Intl users are not subject to the 5GB cap) . If you are not on these specific plans but on a legacy Simple Choice plan you will get standard 128Kb/sec FREE.

- For paid high speed packages, You can schedule WHEN optional high speed paid packages start (immediate or a time/date you set).

- On some accounts, High speed on demand data passes will will not be listed on my.t-mobile.com - under plans, "Manage Data & Add Ons". You can also contact customer care at 611 to add a data pass.

- If you purchase a package on phone or hotspot and are about to expire you can purchase ANOTHER one if you want and even though it will say "starts when your existing package date ends" it will IMMEDIATE activate it when you run out of data. Example You pay for 200Mb for one week and will eat into 200Mb, you can buy a package ANYTIME and it will future date it as being effective ONLY when the existing package date ends. HOWEVER once the existing package data amount is used up it will IMMEDIATE activate the paid pending package.

- On Demand Mifi WILL not roam at ALL if no package has ever been provisioned. Use the free data on your smartphone (or use another device with WiFi) and log into http://my.t-mobile.com Once logged in go to https://my-tmobile.com/Plan/Plans.as...vid=changeplan View plan for hotspot and and change plan, under Data Tab when viewing change plan add a package; once you confirm and submit (ENSURE before you submit you are adding to correct line!) you will get a confirmation. It was about 5 mins and then hotspot was able to connect to network.

- On demand Mifi WILL STOP working at end of time period NOT at end of data usage. So if you pick 500MB package which is 2 weeks expiration, it will actually STOP full speed at 500MB and revert to a 64Kb/sec speed till expiration; this ONLY applies to packages purchased on on demand hotspots. If you purchase a package for a smartphone you will revert to standard 128kb/sec

- Hotspots with On Demand will lose network access at end of paid period even if it reverted to lower hotspot only speed of 64kb/sec. So top up before you lose network.

- Legacy data match for tablets or hotspots (no longer offered but still allowed for current users) support 128Kb/sec on tablets and hotspots. If your data match plan details show match with North America added in the description then you get high speed in Canada and Mexico that uses your data match limit (up to 5GB) - after than you revert to 128Kb/sec. T-Mobile One Tablet will provide 128Kb/sec by default, if a T-Mobile One Plus add on is on that Tablet line (Including the free Feb 2017 One Plus Promo) speeds will be 256Kb/sec

- You can check current usage on any paid packages my viewing on the T-Mobile Application for Android or iOS or going to My T-Mobile website and filtering data usage on the line for International Data Roaming.

- When using a T-Mobile supported international data roaming plan on an iOS device internationally (in a nation on the 'free' list), you need to turn on Data Roaming on the iPhone/iPad Settings.

Troubleshooting

- If finding no networks when in new country, go to Airplane Mode - then back off Airplane mode and try again. If this fails to work FULLY power off phone and power back on. You may need to do a manual scan of networks on your device and pick one of the KNOWN networks below in the country list.

- If still not connecting to a network do ONE more phone reboot and attempt again.

- If you do connect to a network but are failing to get data, dial in your phone dialer #RON# (or try #ROF# FIRST then try #RON#). #RON# will turn intl roaming data on, #ROF# will turn it off. Sometimes cycling will cause a network to work.

- If connected to a network for Voice/SMS but still not getting data, set phone to Airplane mode ; wait till device is actually in airplane mode (15 sec or so); then take device off Airplane mode.

- If failing to get GSM/Voice/SMS services but you have data and phone shows "Emergency Calls Only" but data is working suggestion is to switch phone to 2G and connect to a network where you get data and voice/SMS. Once connected to that network switch phone back to 3G/Auto or LTE (or similar setting) and this may correct the issue. (Your mileage may vary)

- Try to change your APN to fast.t-mobile.com per the following guide, as an alternate you can try a temporary switch to epc.t-mobile.com - more details for APN change further below

- If none of these work, dial TMO Intl support +1-505-998-3793 (from another phone or Skype) and ask for "International Roaming Support" (make sure that is who they connect you to by asking the agent if they can help on a roaming support issue) - have them check your account is properly setup and eligible for International Roaming.

To set the Access Point Name (APN) and turn on data settings, follow these steps:

Note: These settings are automatically set to the correct values with the Carrier Update when a T-Mobile SIM is inserted.
  1. From the main menu, tap Settings
  2. Tap Cellular.
  3. Check that Cellular Data is turned on.
  4. Tap Cellular Data Network.
    Important: If this setting does not appear on the device, the device is not unlocked. Refer customer to previous carrier.
  5. Enter the following information under the Cellular Data section:
    APN: fast.t-mobile.com
    Username: <Leave Blank>
    Password: <Leave Blank>
  6. Enter the following information under the LTE Setup (Optional) section:
    APN: <Leave Blank>
    Username: <Leave Blank>
    Password: <Leave Blank>
  7. Enter the following information under the MMS section:
    APN: fast.t-mobile.com
    Username: <Leave Blank>
    Password: <Leave Blank>
    MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
    MMS Proxy: <Leave Blank>
    MMS Max Message Size: 1048576
    MMS UA Prof URL: http://www.apple.com/mms/uaprof.rdf
  8. Enter the following information under the Personal Hotspot section:
    APN: pcweb.tmobile.com
    Username: <Leave Blank>
    Password: <Leave Blank>
  9. Press the Home button to save the APN and exit to the main screen.
  10. Turn the device off and back on.

Countries with reported working networks supporting data
You can call support # below to ask for other networks. PLEASE share which networks works so we can always keep the Wiki up to date. Leave any comments with performance/quality to the "Problem Carriers section"

NOTE: If you have issues connecting turn off "Enable LTE" or LTE and do 3G/HSPA(4G) only. If you are still having issues to get data but can get voice dial Intl support +1-505-998-3793 (FREE CALL while roaming). If you cannot get any service, use another phone or Skype to dial this number.

Africa
Egypt: Vodafone, Elitsalat, Mobinil
Mauritius: EMTEL
South Africa: MTN, Vodacom, Telkom

Americas
Argentina: Movistar, Claro
Aruba: Digicel (May display as 363 02)
Bahamas: BTC
Barbados: Digicel
Bermuda: Digicel
Brazil: Tim, Vivo
Canada: Bell, Rogers (Some Provinces only), Telus, Freedom Mobile (former WIND), Videotron [HIGH SPEED INCLUDED ON SIMPLE CHOICE NORTH AMERICA]
Cayman Islands: Digicel
Chile: Movistar
Colombia: Telefonica Mobiles Colombia, Movistar
Costa Rica: Movistar, Claro
Dominican Republic: Claro, Orange, Viva
Ecuador: Claro, Movistar
El Salvador: Digicel, Movistar
Guatemala: Movistar
Honduras: Tigo
Jamaica: Digicel, Lime
México: Movistar, Telcel [HIGH SPEED INCLUDED ON SIMPLE CHOICE NORTH AMERICA]
Martinique: Digicel
Nicaragua: Mobinil, Movistar
Panama: Claro, Digicel
Perú: Movistar
St Kitts and Nevis: Digicel
St Lucia: Digicel
Sint Maarten (NL): Chippie (UTS)
Saint Martin (FR): Digicel
Turks and Caicos: Digicel
US Virgin Islands: Innovative (counts toward domestic roaming allowance)
Venezuela: Movistar

Asia Pacific
Australia: Telstra, Vodafone AU, OPTUS
Cambodia: CamGSM, Cellcard, Smart
China: China Mobile, China Unicom
Guam: Guam Telecom (Guam is considered outside the U.S. by T-Mobile)
Hong Kong: Smartone, Three
India: Airtel (Most Metro areas/regions), Vodafone
Indonesia (Bali): Indosat, Telkomsel
Japan: DOCOMO, Softbank
Macau: CTM, Three, Smartone
Malaysia: MAXIS
New Zealand: Vodafone, Spark NZ (no 2G), 2Degrees
Pakistan: Pak Telecom Mobile Limited (Ufone), Pakistan Mobile Company Limited (PMCL) (aka Mobilink), Telenor Pakistan, Warid Telecom
Philippines: Globe, SMART
Singapore: Starhub
South Korea: SKT, KT, Olleh
Sri Lanka: Mobitel
Taiwan: Taiwan Mobile
Thailand: AIS, DTAC
Vietnam: Viettel

Europe
Austria: Three, A1, T-Mobile Austria
Belgium: Orange (Mobistar), Proximus
Bulgaria: Telenor BG LTE is primary, saw A1 on 2g and Mtel on LTE very briefly
Czech Republic: Radiomobile/T-Mobile CZ, Vodafone CZ, O2
Denmark: 3 DK, Telenor DK
Faroe Islands: Foroya Tele
Finland: Elisa
France: Bouygues, Free, Orange, SFR
Germany: T-Mobile DE/Telekom.de, EPLUS
Greece: Cosmote
Hungary: T-Mobile
Iceland: Nova (LTE, better in cities), Siminn (3G only, better for rural)
Ireland: Vodafone, Three, Meteor
Italy: TIM, Wind, Vodafone IT
Luxembourg: Tango
Netherlands: KPN, T-Mobile, Vodafone
Norway: Telenor
Poland: T-Mobile
Portugal: MEO, NOS
Romania: Orange, Telekom, Vodafone
Russia: MTS Global
Spain: Movistar, Vodafone ES, Orange
Sweden: 3 SE
Switzerland: Orange, Swisscom
Turkey: Vodafone
UK: EE, Three, Vodafone
Ukraine: KYIVSTAR, MTS

Middle East/Near East
Bahrain: Viva / Batelco
Israel: Partner
Kuwait: Zain
Qatar: Ooredoo
UAE: Etisalat, du

LTE verified carriers:
MUST have a device supporting global LTE bands
- Argentina: Movistar
- Australia: Telstra (requires Band 3 / Band 28 device), OPTUS (5G)
- Bahamas: BTC
- Bahrain: Batelco
- Belgium: Proximus
- Canada: Bell, Rogers, Telus
- Chile: Movistar
- China: China Mobile (TD-LTE in some regions needs appropriate device or in some regions as LTE Band 3), China Unicom
- Colombia: Movistar
- Costa Rica: Movistar
- France: Orange, SFR
- Germany: T-Mobile DE/Telekom.de
- Guatemala: Movistar
- Hong Kong: Smartone
- Ireland: Vodafone
- Italy: TIM
- Japan: Docomo, Softbank
- Luxembourg: Tango
- Malaysia: MAXIS
- Mexico: Movistar
- Netherlands: T-Mobile NL, Vodafone
- Norway: Telenor
- Sinagapore: Starhub
- Sint Maarten (NL): Chippie (UTS)
- Spain: Orange
- Taiwan: Taiwan Mobile
- Thailand: AIS, DTAC
- UAE: du
- UK: EE, Vodafone (see footnote - NOT everywhere)

Problem carriers and LTE support notes
(Do not list carriers where you cannot get basic voice service)
- Argentina: Movistar (reports of poor performance), Claro (seemed much better, but difficult to gain initial connect/registration)
- Bermuda: Reports of getting UMTS (non HSPA 3G) only
- Canada: Wind performance seems better than other Canadian carriers (Your mileage may vary)
- China: China Mobile is 2G only unless you have a device supporting TD-SCDMA (3G) or TD-LTE Band 39/40/41. China Unicom roaming returned in April 2017
- Faroe Islands: Vodafone (Voice/SMS only, NO data service)
- Germany: Vodafone Germany (Voice/SMS only, NO data service in some regions)
- Hong Kong: Smartone, had to switch to 2G get access to network THEN switched phone back to 3G/Automatic if had problems getting access to network. Three: Reports of no longer working and only Smartone working
- Mauritius: Reports of issues connecting to Emtel sometimes - YMMV
- New Zealand: 2Degrees (limited coverage w/ reports of not working at all)
- Singapore: M1, SMS MAY require manually entering M1's SMSC +6596845999 if SMS doesn't work
- South Korea: SKT may require LTE to be disabled or conneciton may not be authenticated. Olleh/KT require multiple attempts to connect to network.
- UK: EE LTE roaming returned 1/21/17 - Reports of Vodafone LTE roaming in select parts of the UK only (not happening everywhere seems to be coverage challenged areas of EE only)
- Vietnam: Viettel
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T Mobile Global data coverage

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Old Nov 13, 2013, 12:27 am
  #211  
 
Join Date: Dec 2001
Location: Florida
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T Mobile Global data coverage

Free roaming worked in Japan and Thailand. Text and calls work perfectly. Data throttled for me to about 128 kbps.

In Japan I needed to manually select a network, I forgot which one. In Thailand, auto connect worked fine after a few minutes. I would guess these are very phone specific.

And, in Thailand, data didn't work for a couple of hours after I landed.

Don't forget to turn "data roaming" setting on.

Last edited by BangkokTraveler; Nov 13, 2013 at 12:39 am
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Old Nov 13, 2013, 10:25 am
  #212  
 
Join Date: Jul 2005
Location: Saigon/Hanoi/San Francisco
Posts: 1,779
Originally Posted by mtneer1969
Following is an email message from my TMO Biz rep:

"T-Mobile just announced Simple Global with unlimited international messaging and 2G data for free in over 100 countries (that covers 95% of our international traffic). The voice roaming is a flat rate of $.20 each in all of those countries. This can save you thousands on roaming. However, this free and included feature is only available on our new Simple Choice plans, but they are better than the old ones. There are options for additional 4G data overseas.

The new Simple Choice plans are:

$40 unlimited voice minutes
$35 600 minutes
$30 300 minutes
$25 100 minutes

All plans include unlimited messaging and unlimited 2G data (with 500MB of 4G data). Hotspot/tethering is also included. Lines on BES has a $5 premium. You can stack all of them except the unlimited... meaning you can pool voice minutes and share among numbers in your account.

If you need more 4G data you can have 2.5 GB for $10 (smartphone) or $15 (BES) or 4.5 GB for $20 (smartphone) or $25 (BES). Hotspot/tethering is also included. Or we have unlimited 4G data for smartphone use with 2.5GB of hotspot for $20/$25. The same unlimited 4G data with 4.5GB of hotspot is $10 more and $20 more with 6.5 GB. These options would be mostly for iPhones, Android, and BB10 as they use more data.

Unlimited messaging is included in these plans both domestic and internationally. "

My bill will now get lower... on top of the Corporate discount through my employer.

http://www.nytimes.com/2013/10/10/te...oad.html?_r=1&

If anyone needs a hook-up to enjoy corporate pricing, just PM me.
T-mobile rep is telling me that these plans are prepaid plans and therefore won't work in the Int'l data. I'm not sure if these are corporate specific plansand not seen by the call center.
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Old Nov 13, 2013, 12:04 pm
  #213  
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Originally Posted by imm2b
T-mobile rep is telling me that these plans are prepaid plans and therefore won't work in the Int'l data. I'm not sure if these are corporate specific plansand not seen by the call center.
I think you need to get a hold of someone in the Business Accounts department. I tried, my connection dropped in the middle of the conversation, and I haven't had time to call back--although the rep was nice enough to try to reach out to me and left a voicemail.
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Old Nov 13, 2013, 12:25 pm
  #214  
 
Join Date: Jul 2005
Location: Saigon/Hanoi/San Francisco
Posts: 1,779
Originally Posted by pseudoswede
I think you need to get a hold of someone in the Business Accounts department. I tried, my connection dropped in the middle of the conversation, and I haven't had time to call back--although the rep was nice enough to try to reach out to me and left a voicemail.
Thanks pseudoswede. I spent almost an hour on the phone with the regular rep, she keeps checking and rechecking with her sup to no avail. She really wanted to make a sale. I ended up not signing up even though they ran my credit check and everything, waste of a credit pull. If you or anyone who has a contact with the Bus Acct dept., I would appreciate a PM.
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Old Nov 14, 2013, 2:16 am
  #215  
whl
 
Join Date: Apr 2012
Posts: 72
Speedtest in Frankfurt and Doha:

Frankfurt
Ping : 346 ms
Download : 0.13 Mbps
Upload : 0.10 Mbps

Doha
Ping : 612 ms
Download : 1.45 Mbps
Upload : 0.21 Mbps

No issues connecting to data in Frankfurt but had issues in Doha. T-Mobile Customer Service told me to dial #766# to activate my roaming in Doha. I didn't have to do this in Frankfurt. After the dialing #766# in Doha, I had data.

Speed seems to be faster in Doha.

I will be in South East Asia and Australia next week. Will report back.
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Old Nov 16, 2013, 10:09 am
  #216  
 
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I would be interested in the On-Demand Mifi for longer trips, but four different T-Mobile employees have all told me that is considered Prepaid and thus not eligible for the free International DATA.

Which is my complaint with most Frontline people, they need to be better educated in company policy and not sort of adlib what they believe and instead have an easy place to lookup correct info.

The store manager was honest, he was not well briefed about the new plans and has many people like myself coming in looking for a DATA solution while overseas and all he can do is guess and hope it works.

Dan
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Old Nov 16, 2013, 10:42 am
  #217  
 
Join Date: May 2013
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is Tmobile in other countries offering the same plan for international data ?

might be a work a round :O
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Old Nov 16, 2013, 11:46 am
  #218  
 
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Originally Posted by LAXlocal
is Tmobile in other countries offering the same plan for international data ?

might be a work a round :O
I wish I could get T-mobile UK to offer the same deal to its subscribers when they go to the USA.
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Old Nov 16, 2013, 12:05 pm
  #219  
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Originally Posted by dan1431
...Which is my complaint with most Frontline people, they need to be better educated in company policy and not sort of adlib what they believe and instead have an easy place to lookup correct info.
That doesn't surprise me at all. When I went in to ask about the new plans (two days after they were announced) the store employees hadn't even heard of them, never mind knew anything about the details. That tells you a lt about their intra-company communication or lack thereof.
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Old Nov 16, 2013, 3:49 pm
  #220  
 
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Originally Posted by dan1431
I would be interested in the On-Demand Mifi for longer trips, but four different T-Mobile employees have all told me that is considered Prepaid and thus not eligible for the free International DATA.

Which is my complaint with most Frontline people, they need to be better educated in company policy and not sort of adlib what they believe and instead have an easy place to lookup correct info.

The store manager was honest, he was not well briefed about the new plans and has many people like myself coming in looking for a DATA solution while overseas and all he can do is guess and hope it works.

Dan
It is NOT eligible for free data (it is a post paid on demand NOT prepaid BTW) but you can use the data packages on it.
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Old Nov 16, 2013, 3:50 pm
  #221  
 
Join Date: Nov 2013
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Seen some of the reports in speed but for those who have used it, is email functional and usable? I understand heavy downloads of pictures etc would be slow or impossible but is text email fairly reasonable to use? Hotel wifi for all else would suffice for me but I do need email and for it to be decent. Heading out next week and wondering if it will suffice or if I will need speed pack. Thanks in advance.
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Old Nov 16, 2013, 3:51 pm
  #222  
 
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MOD: TMO confirmed packages as 100/200/500MB

300MB package is an error and is being corrected in all systems.

If you DID provision a 300MB package expecting it to be 200MB ; contact customer care and they will take care of you I would assume.

All systems should be showing it as 200MB

Also provisioning of PAID data package on smartphones is known broken right now; expect this to get corrected soon - for now provision via the website http://my.t-mobile.com if you login and don't see packages for data on the right device or "no packages available" ONCE logged in go to https://my-tmobile.com/Plan/Plans.as...vid=changeplan Click on the device you want to add a package to; select "Change Plan", select the data tab and you will see international roaming packages

Also On Demand Hotspots do not connect to the network unless you add an international package. Once added you CAN use the connection even if the MB usage is at limit BUT it will throttle to 96Kb/sec (YES lower than the 128Kb/sec on phones) - it's just enough to allow you to keep going for email or purchasing another data package. On Demand hotspots DO allow purchasing on device once you have a legit up and running connection (e.g. older package NOT yet DATE expired) http://t-mo.com/4G-Data is the link to follow once connected to the hotspot. NOTE: if the date validity of the package expires you will lose access to data and eventually the network - this is ONLY on DATE validity ending of the package. If you exceed MB usage PRIOR to the date validity ending as I mentioned you will still work but at a slow rate or 96Kb/sec

Last edited by NickP 1K; Nov 16, 2013 at 4:06 pm
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Old Nov 16, 2013, 4:00 pm
  #223  
 
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,699
Originally Posted by EMRBA
Seen some of the reports in speed but for those who have used it, is email functional and usable? I understand heavy downloads of pictures etc would be slow or impossible but is text email fairly reasonable to use? Hotel wifi for all else would suffice for me but I do need email and for it to be decent. Heading out next week and wondering if it will suffice or if I will need speed pack. Thanks in advance.
Upstream seems OK, I forwarded 3-5MB attachments during "free data" usage when off a package and it was fine.

Biggest weak link is doing Google Maps Sat view is slow ; regular maps is OK and doing directions in Google Maps can take 5-15 secs to download the full directions dataset (the Google Maps dataset for directions allows you to go fully offline as long as you stick to the route - so that's why it chunks a bit of data)

No issues with Twitter or Facebook.

Corporate Email (ActiveSync) and Gmail no issues.

Web browsing is OK ; but pages with extensive style sheets will take 20-30 secs to load.

I measured on my last trip I used 180MB outside of the data package I purchased. That would have been $2700 bucks on the old no package system. I'm not complaining. If the speed is REALLY bad for you pay for the 500MB packages as needed - this is 10 cents a MB! or 10MB for a $1 if you want to look at it that way.
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Old Nov 16, 2013, 4:03 pm
  #224  
 
Join Date: Nov 2013
Posts: 6
Thanks, will check it out, email downloading onto my iphone mail app is my biggest concern. Good to know on maps etc. seems based in your experience I should be ok,
You are right, saves a ton, I was with att and would buy the 800mb packages for 120 bucks a trip. Once a month so it double my bill. So if email and text work well I am good until I reach wifi. Sounds like it will be fine,
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Old Nov 16, 2013, 4:09 pm
  #225  
 
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,699
Originally Posted by EMRBA
Thanks, will check it out, email downloading onto my iphone mail app is my biggest concern. Good to know on maps etc. seems based in your experience I should be ok,
You are right, saves a ton, I was with att and would buy the 800mb packages for 120 bucks a trip. Once a month so it double my bill. So if email and text work well I am good until I reach wifi. Sounds like it will be fine,
What would be an eventual "nicety" would be ability to buy a high speed package and turn it on/off via SMS/UUSD short code. I'm asking TMO about this. Still would expire in normal term but would save on package use for times you don't really need it.
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