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Originally Posted by Xyzzy
(Post 21458938)
Compared to the $15/mb that some US carriers charge it's quite reasonable. H:)wever, they also have plans available for 500mb, 1gb or 2gb within 30 days. Those are £5, £7.50 and £10.
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Just sent them an email as my card was declined, hopefully I get a SIM card in the mail in a day or two. Looking at a trip to London by the end of the year, so this should be perfect.
That being said, two questions. I know you need activity every 90 days to keep the account active, does paying for a permanent number nullify this time limit? |
Originally Posted by PainCorp
(Post 21493509)
Just sent them an email as my card was declined, hopefully I get a SIM card in the mail in a day or two. Looking at a trip to London by the end of the year, so this should be perfect.
That being said, two questions. I know you need activity every 90 days to keep the account active, does paying for a permanent number nullify this time limit? Pages 12 and 13 of the user guide say you have to use the card or top it up to keep it active. They don't mention an exception if you pay for permanent Toggle-country numbers. The permanent-number feature applies only to Toggle countries not including the UK. The UK phone number is permanently associated with the card as long as the card is active. |
Originally Posted by ajGoes
(Post 21495638)
Actually the activity requirement is every 120 days according to their user guide. Their system sends you a text or email after 90 days warning you the card is expiring. (Typically of Toggle, their site contradicts itself. A FAQ says "We automatically deactivate SIM cards if you do not make a call or send a text for 90 days" but their downloadable user guide says you get 120 days.)
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Originally Posted by PainCorp
(Post 21496785)
Their downloadable user guide currently says 90 days, unless I'm missing something.
3.3 If you do not use your SIM Card to make a voice call, or send a message or data, or if you do not purchase a top-up using the Top-Up Services, for a period of ninety (90) days from the date you registered or activated your Account or your last use of the Services (whichever is later), Lycamobile will contact you by SMS or email advising you that your SIM Card will be deactivated. Lycamobile will then provide you with an additional thirty (30) days to make a voice call, send a message or data, or purchase a top-up using the Top-Up Services. The 90-day period plus the additional 30-day period make 120 days.3.4 If you make a voice call, send a message or data, or purchase a top-up using the Top-Up Services within the additional thirty (30) day period, your SIM card will remain active. Any previous credit balance in your Account will remain available for you to use, and you will be able to access and use the Services. 3.5 If you do not use your SIM Card to make a voice call, send a message or data, or purchase a top-up using the Top-Up Services within the additional thirty (30) day period, your SIM card will be deactivated. If the SIM Card is deactivated, your specific telephone number will be reallocated to another Customer, you will not be able to access or use the Services, and you will not be entitled to a refund of any credit balance in your Account. Do make sure you keep track of everything you do with Toggle. Their technical service worked well for me but they have not demonstrated any understanding of customer service in my interactions with them. -Andy |
Originally Posted by ajGoes
(Post 21497300)
The 90-day period plus the additional 30-day period make 120 days.
Do make sure you keep track of everything you do with Toggle. Their technical service worked well for me but they have not demonstrated any understanding of customer service in my interactions with them. -Andy I've had two different interactions with them. Facebook interactions have been phenomenal, while email interactions seem almost robotic. They have to be just copying a script, because the responses don't make sense, and the words they are using don't really fit with the context. I'll just make sure I'm always latched to the correct provider. |
Originally Posted by PainCorp
(Post 21497769)
Thanks for the clarification.
I've had two different interactions with them. Facebook interactions have been phenomenal, while email interactions seem almost robotic. They have to be just copying a script, because the responses don't make sense, and the words they are using don't really fit with the context.
Originally Posted by PainCorp
(Post 21497769)
I'll just make sure I'm always latched to the correct provider.
-Andy |
Originally Posted by ajGoes
(Post 21497807)
I've never looked at their FB page, sounds like a good idea.
Yup. I'd prefer to rely on the automatic system (which worked for me going from France to the UK), but if you can remember to do it manually you should be OK. -Andy |
Originally Posted by PainCorp
(Post 21498218)
Yeah, from what I understand it takes about 10 minutes to latch, but I'm a little unclear as to how it displays when latched, as I've seen information differing from that in the OP about when a phone is latched.
Here in the US I can only use an old unlocked dumb phone. The phone always says "T-Mobile" in bold at the top. The next line is the key: when latched it, says "toggle" (all lower case), when roaming it displays "Toggle Mobile". The difference in cost is almost $2.00 a minute. I've taken your advice and posted a couple of messages on the Toggle Mobile FB page. One is a polite expression of my frustration with the 6-minute call that used up $11.40 worth of airtime. The other is a question to clarify whether the SIM expires with 90 or 120 days' of inactivity. -Andy |
The more and more I use this company, the more and more I can't wait for KnowRoaming to send me my sticker. Their email support is atrocious, and their facebook page, while staffed by people that can speak english, can't help with anything. Ugh.
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I don't know. I used toggle in OZ for a week and never had issues. Also no problems in the usa. But I manually select the country in the sim options everytime.
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Originally Posted by jason8612
(Post 21841188)
I don't know. I used toggle in OZ for a week and never had issues. Also no problems in the usa. But I manually select the country in the sim options everytime.
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Replying on this very old thread with my experiences.
I also really like the Toggle service while it works. With the new abroad data plans and the US launched it is even more attractive than before. Everything worked for over one week, but mid second week, my data stopped working. Turned out despite an active data package, it suddenly took data charges from my credits instead of the package, until my credits were zero. I didn't want to top up again because the mistake prevailed. Two days later it started working again, however it seemed to charge approx 10x the data used so my package went down very quickly. Customer Care is very friendly, however I keep getting told since 5 days now that the issue is under investigation, as well as the billing, and no refund happened yet. Now my trip is over, and I had to buy another sim card for the end of my trip... |
Originally Posted by thesmiler
(Post 23674793)
Replying on this very old thread with my experiences.
I also really like the Toggle service while it works. With the new abroad data plans and the US launched it is even more attractive than before. Everything worked for over one week, but mid second week, my data stopped working. Turned out despite an active data package, it suddenly took data charges from my credits instead of the package, until my credits were zero. I didn't want to top up again because the mistake prevailed. Two days later it started working again, however it seemed to charge approx 10x the data used so my package went down very quickly. Customer Care is very friendly, however I keep getting told since 5 days now that the issue is under investigation, as well as the billing, and no refund happened yet. Now my trip is over, and I had to buy another sim card for the end of my trip... I used it this summer in the USA and in Asia, and either paid nothing for incoming (USA) or just the 19p connection fee (like in Thailand). I'm currently using it in Poland. I'm having huge issues with Skype to go (seems to cut out every minute) when I'm driving in Krakow, so I decided to carry around a spare phone with the Toggle sim. I just use google voice callback from my main phone (via data as I have a contract here) and get free incoming via the Toggle sim and I can talk all I want in the car (with my bluetooth headset, of course) with no dropped calls. I have no issues on having a hr+ call with Toggle. |
Originally Posted by thesmiler
(Post 23674793)
Replying on this very old thread with my experiences.
I also really like the Toggle service while it works. With the new abroad data plans and the US launched it is even more attractive than before. Everything worked for over one week, but mid second week, my data stopped working. Turned out despite an active data package, it suddenly took data charges from my credits instead of the package, until my credits were zero. I didn't want to top up again because the mistake prevailed. Two days later it started working again, however it seemed to charge approx 10x the data used so my package went down very quickly. Customer Care is very friendly, however I keep getting told since 5 days now that the issue is under investigation, as well as the billing, and no refund happened yet. Now my trip is over, and I had to buy another sim card for the end of my trip... |
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