Yup. I read every single FAQ. I also emailed Toggle support, and got a nonsensical response. What happened to me was that I had signal, but the only networks showing were AT&T and T-Mobile, but neither was associated with Toggle.

I noticed the same thing about rates. I would see different things depending on which web page I looked at. But when it came to using it, I am pretty sure I always got the lowest rates that I saw. It's easy to log in and see all of your calls and texts and see what you got charged. Data is a little tricker, though. It seems like you get lots and lots of data "calls" listed in your account, all with varying charges. Still, for me, I have not run into any billing issues. I used it in the UK, France, and now in the USA. Hopefully, I won't have any problems in the future getting a new USA number and placing a call/text to keep my balance and account going.

My biggest tip is to jot down the APN settings some place handy. They don't always set set automatically when you "latch". And you may need to re-enter them for each NEW country you visit. But AFIK, the settings are always the same for all Toggle countries.

My dumb phone says "toggle" (all lower case) when it's on Toggle's network. When it says "Toggle Mobile" it costs around US$2/minute. ):

Well, if the "latching" does not take place automatically like they say, then I have no clue as to how I am supposed to do it manually on my Android phone. SimToolkit is not active if that is the method.

Bug in Android. SIM Toolkit will NOT show up unless you have a PIN active on your SIM.

Setup SIM card lock in Settings->Security. Reboot the phone and enter your PIN. Then you should see SIM Toolkit in your Application list.

It happens automatically except when it doesn't, and their documentation does not provide the slightest clue how to tell whether it has or hasn't. I'm still desultorily pursuing a refund of £7.38 I was charged in September for a six-minute US-to-UK call (instead of the promised £0.18) because my phone wasn't latched to Toggle.

You can call Toggle Customer Support at +44 7438 646 322 to find out whether your phone is on the Toggle network. Prime your ears for some really impenetrably-accented English. (-: Toggle says they charge 9p/call for these calls now, but my account wasn't charged for the call I made a few days ago.

I'm not sure where you find the SIM menu on an Android phone as I never had to use it while in Europe and my Android phones are locked to Verizon in the States. I'd start by looking in System Settings.

Yes, that is what I was trying to avoid, I didn't explain it at all well ! Thanks.

.....however.....I just tried to set it and it seems to have one associated with it already judging by the error message I get. I have 1 go remaining so will have to leave it alone otherwise this could turn into a farce if I lock it after the first day. More digging required.

I can only get the SIM to work on the "Toggle Mobile" network, and not the "toggle" network. It was fine for my limited purpose (I just wanted to make a 1 min call to myself to keep the SIM active), but would be pretty peeved if I were actually trying to use the phone here in the US. I still have no idea how to get to the "toggle" network. It doesn't show anywhere in the list of available networks.

I use an old unlocked GSM phone I bought on eBay for US$20.

OK, I guess I am missing something on Android. Here is what I did and now I get that menu that allows me to "latch".

Android 4.2.1, Dual Sim Acer Liquid E2 Duo.
Settings>Security>Set up SIM card lock>"select the toggle sim">Select "Lock SIM card". Do not try to enter a code like I did ! Once that is done then find SIM Toolkit in apps.
SIM Toolkit>TOGGLE>Select "Automatic" or "Manual". Automatic seems the default, Manual gives you a list of the countries that you can "latch" to.

And, to disable voicemail enter *185# then press the call button.

Interesting. I was able to select Automatic or Manual in SIM Toolkit, but Manual was only giving me Spain as an option (that was the last place I had used the Toggle SIM).

Sounds like condoms. They prevent pregnancies, except when they don't.

Are you sure that you don't mean "Manuel" then ? :) Might explain everything (if you watch Fawlty Towers!).

Anyway, I think it is going to be interesting to see what happens when I do turn up in the US later this month to see what gets selected.

Odd only Spain. As UK should always be an option. The other ones come and go depending on if you have an active number or not.

I have 1 active UK number, 1 active US number, and I see the entire list of countries where you can get a local number in.

Today's challenge for me would appear to be guessing the code so that I can accept the APN settings.

Dumb question, maybe, but: is your phone unlocked in the US market? If you're a Verizon customer, it probably isn't.

You can find the APN settings on this page. Which makes one wonder, why doesn't Toggle publish the settings itself?

Every time I am in a new country, I receive an SMS with APN settings

They sent them in a text to me too - but I wanted to be able to accept the config they sent to me, but to do that I needed to know the SIM code which I am fairly certain is 0000 as it has never been set but I do not want to risk it at the moment. I will add it manually at some stage but mobile data really doesn't bother me.

And - you may already know this - but as the Toggle site is a little clunky, using a combo of the Lycamobile and Toggle site means that one can find most things out that you need. Which might prove famous last words !

Thanks for posting those APN settings! I have never gotten a text with them, so that's weird.

Sorry for the confusion - yes, I got both UK and Spain. I meant to say that Spain was the one different country that they offered me. The phone is definitely unlocked - it's a Google Nexus 4 that we ordered directly from Google, so it is default unlocked.

You jogged my memory. I think that initially I only had a UK option. But as I added countries additional country options showed up. And I don't think they ever disappeared from checking my phone last night.

Started to use it in the US. So, a few things:

It displays T-Mobile US - Toggle mobile as the provider and I am being charged local rates by looking at my call history.

I do not trust "Automatic" mode so manually set it to "USA" to "latch".

I have one issue that I will pursue with their customer service (and I agree that every email comes back like a copy/paste from part of some massive script somewhere) where a friend with an iphone cannot receive my texts. Other friends with iphones do. As far as I am aware all other texts appear to be going through. I have tried both "Reply" and "New".

Within about 10 minutes of turning it on in the US I got the text confirming my local number was active. And about 20 mins later the APN settings were texted to me - but I had no intention of using them so cannot comment on the data service.

They seem to have added more countries and although they still say "9 Local Numbers" I can count 13. 13 local numbers?

The website is OK, I can mostly get what I need from it but it is not the best out there by a longshot.

Coverage where I am in CA, South Bay is very good. No go in Yosemite though but that's fine.

Yeah, their latching does seem to be working in the US now, which is nice. Their customer service needs English lessons like United needs a new CEO, but they are nice, which is more than I can say for KnowRoaming.

"Automatic" mode seems no longer to work for me, which is not a big deal since I almost always know what country I am in.

It is interesting that you are having issues sending texts to an iPhone. I sent a text to my own iPhone last month (to keep the account alive in between European trips) and the text never arrived, although the charge did show up on my account. In this case, I wasn't that upset, since all I wanted to do was extend the life of my account, but I can see how it would be irritating if you need actually to communicate with someone.

What the "9 Local Numbers" means is that their SIM technology allows you to have up to nine local numbers (+ the UK number) on your SIM at any time. They offer numbers, as you have noted, in 13 countries.

I should have engaged brain before posting ! :)

with the numbers, once you add a local country you can't remove it from the SIM. Thus if you added all the 9 your allowed and wanted to say add a 10th, it won't allow you. I found out the other day when I wanted to add it. Doesn't matter if the others are active or not.
I contacted Toggle and they said that when I add a country, that information is written on the SIM and can't be undone. They did offer to mail me a new SIM though. But I don't think many will need all 13 countries :)

Question 1: Does the UK count as one of the 9 since it is preprogrammed. I have the US and use it regularly.

I'm doing a driving tour through the Netherlands, Belgium, France, Luxemborg, and Germany this year. My nephew is borrowing it for Poland and my best friend lives in Australia. I may have to replace the SIM card sooner or later.

I think the UK counts.
I have UK, PL(live there), NO (friends), CH (was on holiday), USA (family), OZ (was on holiday), FR (was on holiday), DE (visit frequently), NL (was on holiday). Tried to add ES and it failed. I might order a new SIM, but then again I don't see anytime in the future I will be traveling to ES, DE, IE, or DK.


I don't see Luxembourg on the list. With your countries you listed, that's 7 counting the UK. You still got space for 2.

This changes once the numbers are expired I'm assuming, correct?

No. It sounds like once the country's profile is attached to the SIM it is there, even though the number is deactivated.

My experience as well.

I was unable to "latch" my SIM to my old blackberry in the US and in the NL... it seems to only "like" the UK. Not an issue since I have spent 1 day in the NL so far, but perhaps I should reach out to them to try mailing a new SIM?

Has anyone had a problem where the SIM won't latch at all in any countries outside the UK that was resolved by receiving a new SIM? Multiple conversations with customer support have done nothing.

Yup. Once the country is chosen, it is locked to the SIM. Doesn't matter if it's deactivated or not.
I highly doubt anyone would need all the countries, but it is something to keep in mind before you add a local number to a country your flying thru for a few hours...

Well...poop.

Well I'm sure a lot of people are going to visit more than 9 countries in their life...

It sounds like they were replace SIM cards without all that much hassle. Only time will tell. For me, this isn't that big a deal. I have an iPhone with ATT's unlimited international data. I'm using it only for voice and will trigger a callback to make the calls in layover cities. Their loss.

I'm sure, but out of the 13 that you can have a local number? And in the span of keeping the SIM valid and using it?

Remember you can roam as much as you want. That limit applies to the local countries

So if I go to Spain, activate a local number, then am out of Spain for a few months, then activate a Spain number again, I am assuming that means I have used 2 numbers?

I'm pretty sure you can have local numbers for up to nine countries. If you need a new Spanish number, you're still using the same international mobile subscriber identity. The network just maps that IMSI number to a different phone number.

Exactly!
Your not using 2 numbers from the 9, your using 1 country from the 9.
It might be a bit tricky to understand but basically if you have country X, it doesn't matter how many times you activated a number, deactivated a number, added a annual number or what ever the only count is 1 - for adding country X.

since I got the sim a year ago I had to add at least 20+ numbers, if not more and I had no issues.

You should look at their roaming rates outside of their base countries, I might as well use my normal phone.