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-   -   Are Google Voice Conversations Private? (https://www.flyertalk.com/forum/travel-technology/1361188-google-voice-conversations-private.html)

dtsm Jun 28, 2012 11:44 am

Post 9/11, I've assumed there is no more privacy.....

Dunbar Jun 28, 2012 11:47 am


Originally Posted by pseudoswede (Post 18837068)
How can the attorney/doctor/creditor know exactly what kind of phone service the client/patient/debtor uses?

An attorney/doctor/creditor can't be held liable for their client/patient/debtor using an insecure form of communication. The original poster asked about a medical professional using a form of communication that raises privacy concerns. A medical professional could certainly be held liable in that scenario.

The question this person needs to ask is - would her patients be comfortable with the contents of their conversation sitting on Google servers for 3 years and being used to customize ads? Google says they store this information anonymously (i.e., don't know which account the info is tied to) but it still raises concerns in this type of situation. Heck, I have a gmail account and don't like searching for medical info on google because I don't want them knowing certain details about me (even if it's just to customize ads...)

Centurion Jun 29, 2012 3:44 am

No privacy period for any electronic communication via voice or data, ip,etc. Do your research you can even use Google. Qwest or Mountain Bell was about the only BOC(Bell Operating Company) that objected to unfettered access by our Government. You guys who talk about I must have security because I am doctor,attorney, etc make the "spook" tech people laugh at you That includes HIPPA and any Attorney Bar ethic rules security rules. Do a little research. Remember Carnivore Surveillance project by the FBI? Do you really think they shut it down? Or did they make way better^

boerne Jun 29, 2012 5:36 am

My IT person who rides herd on security says that as long as you have a password/pin on your local devices, you are in compliance, including google voice. Nothing is 100% secure except maybe this one particular blackberry in DC.

printingray Jun 29, 2012 10:16 am

Everyone must be worried about the loss of privacy of telephone records. But surprisingly, many, including some government agencies, don't seem to have any concerns at all.

Centurion Jun 30, 2012 10:43 pm


Originally Posted by boerne (Post 18841549)
Nothing is 100% secure except maybe this one particular blackberry in DC.

"They" made some special ones not just Obama but a few other special people.

http://politicalhumor.about.com/od/f...ting-Obama.htm

EZETravel Jul 4, 2012 7:28 pm

There is no privacy at all, probably no one hear your conversation because they don't care but not because they can't

BStrauss3 Jul 5, 2012 1:34 pm

Ok, conspiracy theoriests please retreat.

Back to the OP's question...


Whether this meets the high bar HIPPA sets is - as was pointed out earlier - something s/he should ask an attorney about.

Known fact: VoIP services are not routinely secured (encrypted).

So anyone with access to the packet stream can listen it - whether it's right in the Dr's office or at some service provider's location. It's approximately equivalent to somebody clipping a lineman's buttset onto the jacks in the telco closet and listening it.

There is also a Federal law, CALEA, that requires phone-type companies to provide interception facilities to be used by law enforcement. So it is already technically possible that his/her HIPPA conversations are already intercepted.

Further your Doctor friend has no way of knowing whether I've forwarded my phone to some insecure service. So if s/he routinely uses the telephone for these type of calls, I don't think it's that much LESS secure, but I also don't think we should fool ourselves that it is all that secure.

EZETravel Jul 5, 2012 6:31 pm

Anyone knows how encrypted phone works?

boberonicus Jul 5, 2012 7:09 pm


Originally Posted by EZETravel (Post 18877540)
Anyone knows how encrypted phone works?

Yes, this link might be helpful.

Middle_Seat Jul 6, 2012 5:56 am


Originally Posted by BStrauss3 (Post 18876089)
...Back to the OP's question....

The medical person in question, after seeing some of these replies, has decided to stick with the landline. Thank you to everyone, conspiracy theorists and otherwise, who replied.

To me, the biggest red flag was the idea that private conversation topics might spill over into the targeted ads seen next to GMail. I could envision this scenario:

Doctor on phone to patient: Mrs. Jones, I'm afraid that the lab results show that you have mega-hemo-musculo-chromomatotic-angleitis.

The patient then opens her GMail account and sees ads like:
Mega-hemo-musculo-chromomatotic-angleitis?
Cheap drugs at Canadian pharmacies!

Mega-hemo-musculo-chromomatotic-angleitis Cures!
Dr. Duck's Homeopathic Remedy Available Now!

Is Mega-hemo-musculo-chromomatotic-angleitis Keeping
You From Being the Man You Once Were?
Etc.

45128 Jul 6, 2012 6:32 pm


Originally Posted by printingray (Post 18842833)
Everyone must be worried about the loss of privacy of telephone records. But surprisingly, many, including some government agencies, don't seem to have any concerns at all.

"Everyone"? I am certainly not bothered at all, as I have nothing to hide.

45128 Jul 6, 2012 6:37 pm

Lawyer talk
 

Originally Posted by lwildernorva (Post 18837099)
There is a serious issue here for both lawyer-client and physician-patient privileges. Although some professionals may scoff at the ethics governing these privileges, some court decisions turn on whether the privilege could be invoked or has been waived by some action that, without thinking, might seem harmless. In 2007, our Supreme Court in Virginia held that a client had no reasonable expectation of privacy when using an employer's computer to generate a document used in seeking advice from his attorney that would later be introduced into evidence at a trial for tortious interference with business relations arising from the client employee's departure from the employer's business to start a competing business and allowed the introduction of the document into evidence over an objection of attorney-client privilege.

A 57-word sentence without a single punctuation mark!

I suspect that the use of Google Voice here doesn't violate a physician-patient privilege, but I think the physician might want to consult an attorney practicing in her state, her state's medical board, or the HR or legal departments at the hospitals where she has privileges to be sure. Unlike a landline telephone service, where users may expect that a subpoena must be issued to monitor the content (rather than the simple occurrence) of a call, a Google Voice user agrees to terms and conditions that allow Google to use any data (potentially including voice data from calls) to tailor advertisements to its users. That distinction might be enough to convince the right court that any privilege was waived, exposing the physician and perhaps any hospital associated with the waived communication to liability in an action by the patient.


Jimmie76 Jul 6, 2012 11:00 pm


Originally Posted by Centurion (Post 18850466)
"They" made some special ones not just Obama but a few other special people.

http://politicalhumor.about.com/od/f...ting-Obama.htm

I believe having read a bunch of stuff on this that he has 5 or 6 people that he can communicate with on his Berry and that's it.

boerne Jul 7, 2012 4:51 am

HIPPA paranoia is probably good
 

Originally Posted by Middle_Seat (Post 18879489)
The medical person in question, after seeing some of these replies, has decided to stick with the landline. Thank you to everyone, conspiracy theorists and otherwise, who replied.

on the other hand, VPN with google voice might be ok.
http://bobthephoneguy.blogspot.com/2...-voip-vpn.html

The NIST guidelines are 4 years out of date.
http://www.nist.gov/customcf/get_pdf.cfm?pub_id=890048

And finally the HITECH provisions to HIPPA allow states AG to sue, and this type of suit is NOT covered by malpractice insurance, so the sky is the limit.
http://healthblawg.visibli.com/8d9f3...916%26A%3D3869


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