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HELP: Bestbuy Customer Service in the US.

HELP: Bestbuy Customer Service in the US.

Old Dec 27, 10, 2:13 pm
  #1  
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HELP: Bestbuy Customer Service in the US.

I recently purchased something at BestBuy in Chicago. There is a problem with the product and I want to arrange an exchange when I am in the US again in Florida in February (I live in Switzerland). Unfortunately it would appear that BestBuy in the US are blocking their website to foreign IP addresses so I am unable to access the "contact" page.

Would anyone be kind enough as to give me the contact e-mail address for BestBuy customer service in the US?

Thanks!
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Old Dec 27, 10, 3:11 pm
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I haven't seen an actual email address on their site, but if I were you I'd just give them a call via Google Voice Chat or skype (1-888-237-8289)

Another thing you could do is set up a proxy via the U.S. and then bestbuy can't play tricks on you
balderdash is offline  
Old Dec 27, 10, 3:32 pm
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They have no actual email. It's only a web form on their site.
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Old Dec 28, 10, 10:44 am
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I don;t know if these are current but this site has a number of emails addresses of Best Buy exec's:

http://consumerist.com/2008/04/email...buy-execs.html

and in case you can't access the site:
Brad Anderson CEO/Vice Chairman/Director -
[email protected]

Shari Ballard, Executive Vice President, Retail Channel
[email protected]

Kim Motz at 612.291.5332 Shari Ballard's assistant???
[email protected]

Bruce Chatterley, President and Chief Executive Officer
[email protected]

Steve Delp, Chief Operating Officer, Magnolia Audio Video
[email protected]

Brian Dunn, President and Chief Operating Officer
[email protected]

Julie Gilbert, Senior Vice President, Retail Training
[email protected]

Jena Lund, Julie Gilbert assistant at 612-291-4030
[email protected]

David Hemler, Senior Vice President, Best Buy for Business
[email protected]

Paula Prahl, Vice President, Public Affairs
[email protected]

Lisa Smith- Best Buy Vice President Customer Care
[email protected]
612-291-5421 Office

Sean Skelley, Senior Vice President, Business Group Leader,
[email protected]

PR number at (612) 292-NEWS

Susan Busch, 612-291-6114 Director, Corporate PR
[email protected]

Dawn Bryant, 612-291-6119 Manager, Corporate PR
[email protected]

Mark Paragi
Senior Executive Resolution Specialist
Best Buy Corporate Campus
(612) 292-0077 Direct
(952) 430-7033 Fax
[email protected]

Investor Contacts: Jennifer Driscoll, 612-291-6110 Vice President, Investor Relations
[email protected]

Charles Marentette, 612-291-6184 Senior Director, Investor Relations
[email protected]

Carla Haugen, 612-291-6146 Director, Investor Relations
[email protected]
u600213 is offline  
Old Jan 4, 11, 3:30 pm
  #5  
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Thanks a lot for those. In the end, out of sheer desperation I ended up calling customer service by phone. Basically it will be up to the store whether they take it back or not, but the rep on the phone said she thought they would under the circumstances...she made me feel good even if I do end up having aggravation when I actually get the product back to the store!
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