GoGo's Mistake
Dec 17, 2010, 5:40 pm
#1
Original Poster
Join Date: Nov 2006
Location: Detroit; Formerly Dubai
Posts: 3,652
GoGo's Mistake
I've bought GoGo three to four times last year and was generally impressed. If I hadn't had this experience, this free promo would have turned me off on them. Their system is constantly maxed out and you have to use tricks to hold the signal which makes you a bandwith pig.
Dec 17, 2010, 5:45 pm
#2
Join Date: Aug 2007
Location: New York, NY
Programs: Mileage Plus, Skymiles, EleVAte founding member, SPG
Posts: 1,910
Last week was the third time I've used GoGo on a United PS flight. The first two times the speed was pretty great. This last time, early in the flight it worked well. By halfway through the flight however, it slowed to a crawl.
Dec 18, 2010, 7:57 am
#4
Original Poster
Join Date: Nov 2006
Location: Detroit; Formerly Dubai
Posts: 3,652
My point is that I think this free promo hurts them rather than helps them. The airlines would have been smarter giving away a few passes each flight on a semi-random basis (e.g. when people printed their boarding passes).
This is the cyber equivalent of long lines and slow service.
This is the cyber equivalent of long lines and slow service.
Dec 18, 2010, 11:08 am
#5
Join Date: Dec 2008
Location: Northern Ireland
Programs: MR Lifetime Titanium, United Silver
Posts: 625
My point is that I think this free promo hurts them rather than helps them. The airlines would have been smarter giving away a few passes each flight on a semi-random basis (e.g. when people printed their boarding passes).
This is the cyber equivalent of long lines and slow service.
This is the cyber equivalent of long lines and slow service.
Dec 18, 2010, 11:25 am
#6
FlyerTalk Evangelist
Join Date: Apr 2000
Location: FLL -> Where The Boyars Are
Programs: AA EXP 1.7 M, Hilton Gold, Hertz 5*, AARP Sophomore, 14-time Croix de Candlestick
Posts: 18,669
Dec 18, 2010, 12:28 pm
#7
Original Member
Join Date: May 1998
Location: Kirkland, WA
Posts: 6,932
Dec 18, 2010, 2:09 pm
#8
Join Date: Jun 2009
Location: SAN
Programs: DL DM / 2MM - Marriott Ambassador
Posts: 1,516
Gogo is currently working on a great scam. Here is what they did to me.
I was happily buying Delta 30 day passes about every 30 days. This was $30.
A few weeks before the "free for everyone" promo started I had to renew my monthly. Well this time they no longer offered a 30 day Delta. The ONLY options I had were a $13 daily or a $35 "unlimited" which I understood to be on ALL airlines (as opposed to just Delta). I didn't need it, but it was cheaper than buying daily passes.
So imagine my surprise when 30 days after I had renewed (now about 3 weeks into the free promo) that GoGo went ahead and charged me another $35. I chatted with them and they said I bought a ongoing pass. Apparently that's what the "unlimited" is.
I called today and they refused to refund any of my money. So I'm stuck paying for this when its free for everyone else.
How many others got sucked into this scam?
I was happily buying Delta 30 day passes about every 30 days. This was $30.
A few weeks before the "free for everyone" promo started I had to renew my monthly. Well this time they no longer offered a 30 day Delta. The ONLY options I had were a $13 daily or a $35 "unlimited" which I understood to be on ALL airlines (as opposed to just Delta). I didn't need it, but it was cheaper than buying daily passes.
So imagine my surprise when 30 days after I had renewed (now about 3 weeks into the free promo) that GoGo went ahead and charged me another $35. I chatted with them and they said I bought a ongoing pass. Apparently that's what the "unlimited" is.
I called today and they refused to refund any of my money. So I'm stuck paying for this when its free for everyone else.
How many others got sucked into this scam?
Dec 18, 2010, 2:18 pm
#9
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,688
My point is that I think this free promo hurts them rather than helps them. The airlines would have been smarter giving away a few passes each flight on a semi-random basis (e.g. when people printed their boarding passes).
This is the cyber equivalent of long lines and slow service.
This is the cyber equivalent of long lines and slow service.
With the freebie and a card at every seat to remind pax of this free service, there were a mad rush to grab the computer after the 10000f "ding" sounded.
My seatmate in 2A had a paid monthly pass and he was getting normal speed service when he logged in using his "account".
If I had paid and has to share now with the freebie users I would be upset too.
Dec 18, 2010, 3:11 pm
#10
FlyerTalk Evangelist
Join Date: Sep 2000
Posts: 37,486
Gogo is currently working on a great scam. Here is what they did to me.
I was happily buying Delta 30 day passes about every 30 days. This was $30.
A few weeks before the "free for everyone" promo started I had to renew my monthly. Well this time they no longer offered a 30 day Delta. The ONLY options I had were a $13 daily or a $35 "unlimited" which I understood to be on ALL airlines (as opposed to just Delta). I didn't need it, but it was cheaper than buying daily passes.
So imagine my surprise when 30 days after I had renewed (now about 3 weeks into the free promo) that GoGo went ahead and charged me another $35. I chatted with them and they said I bought a ongoing pass. Apparently that's what the "unlimited" is.
I called today and they refused to refund any of my money. So I'm stuck paying for this when its free for everyone else.
How many others got sucked into this scam?
I was happily buying Delta 30 day passes about every 30 days. This was $30.
A few weeks before the "free for everyone" promo started I had to renew my monthly. Well this time they no longer offered a 30 day Delta. The ONLY options I had were a $13 daily or a $35 "unlimited" which I understood to be on ALL airlines (as opposed to just Delta). I didn't need it, but it was cheaper than buying daily passes.
So imagine my surprise when 30 days after I had renewed (now about 3 weeks into the free promo) that GoGo went ahead and charged me another $35. I chatted with them and they said I bought a ongoing pass. Apparently that's what the "unlimited" is.
I called today and they refused to refund any of my money. So I'm stuck paying for this when its free for everyone else.
How many others got sucked into this scam?
Monthly, unlimited Internet on all Gogo equipped flights—our best value for frequent flyers. Starts immediately, renews automatically, cancel anytime.
I remember seeing that wording there months ago - so I think it is pretty unfair to call this a "scam".
Dec 18, 2010, 5:07 pm
#13
Join Date: Apr 2006
Location: New York City/NY22
Programs: AA Platinum 2.3MM (Lifetime PLT)
Posts: 5,285
I've bought GoGo three to four times last year and was generally impressed. If I hadn't had this experience, this free promo would have turned me off on them. Their system is constantly maxed out and you have to use tricks to hold the signal which makes you a bandwith pig.
Is there a cancellatio clause in the agreement?
Dec 18, 2010, 5:18 pm
#14
FlyerTalk Evangelist
Join Date: Sep 2000
Posts: 37,486
4.3
Recurring Charges. If you choose Gogo Unlimited, you agree that your credit card will automatically be charged by Aircell (through its payment card processing service provider) each month in your subscription. If you wish to terminate Gogo Unlimited and avoid a charge for a subsequent month, you must do so at least seven (7) days before the monthly renewal date of your subscription. (The monthly renewal date is the same day of the month that you first subscribed). Aircell will not send you a monthly statement. You may cancel Gogo Unlimited by contacting Aircell Customer Care (via phone: 1.877.350.0038 or email: [email protected]). If you revoke authorization to charge your card, or if for any reason your card issuer does not pay Aircell, Aircell may suspend the Service or terminate this Agreement.
Recurring Charges. If you choose Gogo Unlimited, you agree that your credit card will automatically be charged by Aircell (through its payment card processing service provider) each month in your subscription. If you wish to terminate Gogo Unlimited and avoid a charge for a subsequent month, you must do so at least seven (7) days before the monthly renewal date of your subscription. (The monthly renewal date is the same day of the month that you first subscribed). Aircell will not send you a monthly statement. You may cancel Gogo Unlimited by contacting Aircell Customer Care (via phone: 1.877.350.0038 or email: [email protected]). If you revoke authorization to charge your card, or if for any reason your card issuer does not pay Aircell, Aircell may suspend the Service or terminate this Agreement.