Acrobat

A few years back my wife and I bought a pair of Harmann 25" Spinners. The size is perfect for us. The 10 year warranty was a good justification for Harmann's premium price because our frequent air and ship travel has meant replacing bags every few years so we figured these would either last or be repaired for several years. After our last flight home we discover one set of wheel smashed in by rough handling.

Took it in for warranty repair and Hartmann refused, calling it damage and not defect. One could debate that the damage was the result of a defect but why bother. They did offer me 50% off on a replacement but I decided that without a usable warranty the bag was still overpriced.

Fortunately we have an excellent luggage repair company in Phoenix who offered to pop out the dented wheel housing. The bag is again serviceable with only a minor additional scar and my cost for this service was probably less than shipping would have been to send the bag back to Hartmann.

Often1

The thread title is incorrect and misleading.

The Hartman warranty is clear and you are not covered. In year one, both damage & defects are covered. Hartman's language expressly includes damage caused by a commercial provider such as an air carrier. For years 2-10, only defects. Thus, no coverage for you.

If your travel insurance covers this, all the better,

But, do remember that this sort of damage would have been covered by your air carrier, but that does typically require a relatively immediate report. I would always file a claim with the carrier because one can't know what will & won't be covered otherwise.

Loren Pechtel

Air carriers usually exclude wheel damage.

Mr. Vker

Briggs would cover this.