last check, we still have them in Orlando... I had a wheel replace about 4-6 months ago. I have always been told to just take it back to any Samsonite retailer. I never call the service center.

I'm on your side. Really. But I have to ask, why did you think that a carry-on bag, which never got checked, would represent what any checked bag would go through?

Did you purchase your Samsonite with a credit card? Check the loss/repair/replacement terms of your credit card coverage -- some cards will offer their "own" warranty on items purchased with the card. You may have some recourse there.

Resurrecting an old thread here as I'm prone to do.

I'd bought two Samsonite hardside spinners a while ago for about $200 each. Guess what, very first trip, and one suitcase has a huge dent. Second trip, and the other suitcase came back missing one wheel. They have a 10-year warranty, though I wouldn't be surprised if they say this is damage that is not covered. Am going to try soon. Regardless, this is ridiculous quality. Will never buy a samsonite anything again.

Already switched over to Briggs and Riley a while ago, and that one has more than lived up to its reputation so far.

Edit: To Samsonite's credit, they fixed both suitcases under warranty. The dent seems to have been hammered out. I simply had to drop it off at the closest factory shop, and they paid for shipping both ways to the service center. Service experience was very good, even if I'm still not hugely convinced about the products.

Have a rollerboard under 10 years with zippers that are about shot.

Can't locate the receipt nor warranty card (have plastic warranty info that came with bag) and doubt I registered the product.

Think I'll have any luck with Samsonite? It was a gift and the bag still rolls fine...

Thanks.

If I were you, I wouldn't be happy if I had paid full price for a Samsonite. They make for terrible $350 luggage. But for under $90, they're wonderful, almost disposable.

That said, all of my Samsonites have held up... usually when they get retired, it's due to appearance rather than structural failure.

As a habit due to brands needing original receipts etc for long warranty claim I keep them in one of the pocket in the bag.

Yep.
When I buy a TV, desktop PC, monitor, printer, etc, I tape the receipt to the back. I never have to wonder where the receipts are, but they're out of sight.

I also scan them, but some stores have heartburn with copies and really want the original.

Count me as another that got a Samsonite back in 08/09 - I didn't really know about this forum yet unfortunately. After 3 years, it looked like hell, but my travel had slowed so I didn't do anything with it. Last year, I got my first B&R, and that thing is awesome. Local retailer will fix anything he can in store for free, or ship it to them if needed. Highly recommended so far.

I had another Samsonite duffel bag that went to crap after about a year, I used it as a carry on a few times or on weekend roadtrips and overnights at friends. Samsonite fought me on honoring the warranty every step of the way. Only when I started raising hell on their FB page and emailing executives did they step up. When the replacement dies, it will be replaced with a quality bag as well.

Have had a handle snap on my cosmolite spinner - bought in 2011 - 10 year warranty but no idea where the warranty card or receipt is! Fingers crossed they may honor it regardless as only manufactured since 2008...

Samsonite isn't a company. Samsonite is a license that downmarket Indian factories use to get their no-name luggage sold to the big department stores. Back in the 60's and 70's when they made a name for themselves on quality and credibility and products were made in the US it was a different story.

We also have 2 sets of higher end Samsonite. One blue, one red. After only a couple trips, the zippers pulls on two of the suitcases came off. There they attach are bent. I know airlines (Delta in this case) are not easy on luggage but for the exact thing to happen on 2 sets, I think there is a design flaw. I contacted Samsonite and they say they are "out of stock" on these particular pulls that are a matching blue and red for each set. They offered black pulls. When I said I'd wait until they were back in stick... crickets. I know it a silly thing, but expensive luggage should have matching pulls. No more samsonite for us...

I gave up on Samsonite a few years back after a wheel came off during a fairly routine trip with AA from ORD to LHR and Samsonite refused to cover the warranty claim. Just chalk it up to a lesson learned and move onto a quality manufacturer such as Tumi, B&R or Rimowa. Seriously.

chiming in, I have had several Samsonite bags have issues all within warranty period that they refused to cover for one excuse or another. I will never buy another Samsonite bag again.