TA Editorial: Lousy Air Service?
Jun 29, 2007, 9:10 am
#1
Original Poster
Join Date: Aug 2006
Programs: KrisFlyer, OnePass, SPG Gold
Posts: 121
TA Editorial: Lousy Air Service?
Lousy Air Service? We Must Get Off Center And Do Something
Why are we taking this lying down?
by Rusty Pickett, MCC, ECC
"The airlines are not in the customer service business. The sad truth is that people are just cargo that they move from one place to another. Any true resemblance of service is a result of the necessary hoopla to check people in and get them on board and off again so they can reload the cargo.
...
Why aren’t we as aggressive with airlines as we were with Renaissance Cruises? Who cares if they don’t pay us anything? They can make or break our clients’ vacation experience. That should be enough!"
http://www.traveltrade.com/editorial.jsp?articleID=8711
Rusty Pickett is a cruise travel agent based in Charleston, SC.
Why are we taking this lying down?
by Rusty Pickett, MCC, ECC
"The airlines are not in the customer service business. The sad truth is that people are just cargo that they move from one place to another. Any true resemblance of service is a result of the necessary hoopla to check people in and get them on board and off again so they can reload the cargo.
...
Why aren’t we as aggressive with airlines as we were with Renaissance Cruises? Who cares if they don’t pay us anything? They can make or break our clients’ vacation experience. That should be enough!"
http://www.traveltrade.com/editorial.jsp?articleID=8711
Rusty Pickett is a cruise travel agent based in Charleston, SC.
Jun 29, 2007, 12:36 pm
#2
Join Date: Mar 2005
Posts: 25
You are preaching to the choir, my friend.
Here's something else I can't understand ... the disconnect between high profits and dreadful customer service.
See http://www.elliott.org/archives/2007...nes_profit.php
Here's something else I can't understand ... the disconnect between high profits and dreadful customer service.
See http://www.elliott.org/archives/2007...nes_profit.php