Payback Time for Airlines
 

Payback Time for Airlines: Haunted by Bad Behavior

Airline earnings are down — could it be fallout from cramped seats, higher fares and cranky flight attendants?
(ABCNEWS.com)

http://abcnews.go.com/sections/trave...by/crabby.html

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Dan
"It is not doing the things we like to do, but liking the things we have to do, that makes life blessed." - Goethe

Thanks Dilbert, for posting and the link. I actually read it earlier this morning and what had caught my eye was the comment that the seats in UA economy class in the new Preferred seating, Economy Plus, is still only 16.5" Amazingly small seat it seems.