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NYT: Amid the Summer Flying ‘Meltdown,’ Add Lost Luggage

NYT: Amid the Summer Flying ‘Meltdown,’ Add Lost Luggage

Old Jul 9, 2022, 1:54 pm
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NYT: Amid the Summer Flying ‘Meltdown,’ Add Lost Luggage

Something we might know too well…


…After a few days with no word from the airline, Ms. Datta and her husband, Alan Peyrat, began emailing various executives at United Airlines and Austrian Airlines, which had both handled the luggage. They also reached out via social media, and enlisted the help of their hotel concierge. Seven days after they arrived in Europe, Ms. Datta received an email response from Austrian Airlines. A representative wrote, with apologies, that her bag was one of many thousands that were missing and “the reality right now doesn’t allow me to give you any concrete information.”

The lost luggage problems have been exacerbated by a reduction in airline investment in baggage handling during the pandemic, said Danny Cox, the vice president of guest experience at Breeze Airways, a new airline that launched last year. “The airlines have been in survival mode,” he said, “There hasn’t been an overabundance of funds to improve baggage systems.” Current staffing deficiencies have a ripple effect, he added. “If you’re looking for a mechanic to fix something, you’re pulling from the same people who are servicing other ground operations.”
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