Washington Post: Rental car companies gauge the benefits of a new technology to meas
Sep 14, 2013, 11:03 pm
#1
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Washington Post: Rental car companies gauge the benefits of a new technology to meas
Sep 15, 2013, 9:08 am
#2
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Join Date: May 2002
Location: Pittsburgh
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Simply putting a charge on your credit card with no notice is completely unacceptable.
If a company is going to do this, they need to notify you upfront, and calculate the charge at the time the car is returned. And, preferably, allow you to monitor it as you drive.
If a company is going to do this, they need to notify you upfront, and calculate the charge at the time the car is returned. And, preferably, allow you to monitor it as you drive.
Sep 15, 2013, 12:12 pm
#3
Join Date: Apr 2006
Location: LIS/ATL/other
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"Mark Frissora, Hertz’s chief executive, says that his company loses $50 million a year in fuel"
How so? Because someone takes out the car with 16.9 gallons and returns it with 16.1? As long as it still reads FULL, no one show care. Just give the car with 16.1 gallons to the next customer, and perhaps that customer will being it with back with 16.9. How is Hertz losing $50 million on this?
How so? Because someone takes out the car with 16.9 gallons and returns it with 16.1? As long as it still reads FULL, no one show care. Just give the car with 16.1 gallons to the next customer, and perhaps that customer will being it with back with 16.9. How is Hertz losing $50 million on this?
Sep 15, 2013, 1:36 pm
#4
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
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What an [redacted] crock. Say you fill up at the closest station to the airport, it fills to the "click," it would be a violation of law to top it off any further, and it isn't quite as much as the tank had when you picked up the car.
Do these companies really want to fund the Full Employment Act For Class Action Attorneys?
Do these companies really want to fund the Full Employment Act For Class Action Attorneys?
Last edited by cblaisd; Sep 15, 2013 at 10:52 pm Reason: http://www.flyertalk.com/help/rules.php#q88
Sep 15, 2013, 9:44 pm
#5
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..."(The customer) discovered that Avis had charged her an extra $7.43 for 0.8 gallons of gas, or about $9.29 per gallon. She called the company to complain."
"... I am certain that there would be no credit if I had returned the car more full than the ‘full’ I received.” (Avis says it would have credited her for any additional fuel.)
"... I am certain that there would be no credit if I had returned the car more full than the ‘full’ I received.” (Avis says it would have credited her for any additional fuel.)
And if it's a different amount, how come, Avis?
Sep 18, 2013, 9:42 am
#6
Join Date: Nov 2006
Location: MEL
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When a company makes an investment in a new gadget, website, whatever, I have a hard time believing that it's really for the customers.
When an exec says that, I KNOW it's not true.
“This is going to be good for customers,” Frissora says.
Sep 19, 2013, 2:20 pm
#7
Join Date: May 2003
Location: GEG
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Posts: 5,027
This will engender fuel charges at every airport where the nearest gas station is not immediately adjacent to the RAC terminal.
I already refuel immediately after each rental so that the RAC will refund the cost of what is nearly always a shorted "full" fuel tank.
I already refuel immediately after each rental so that the RAC will refund the cost of what is nearly always a shorted "full" fuel tank.
Sep 19, 2013, 5:30 pm
#8
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Join Date: Jun 2005
Posts: 38,410
Originally Posted by article
When Freeman phoned Avis to question her bill, it quickly deleted the fuel charge. But she’s unhappy with the way the technology is being used. “Not only do I think it’s unreasonable to hold the consumer to a data point we have no access to,” she says, “but I am certain that there would be no credit if I had returned the car more full than the ‘full’ I received.” (Avis says it would have credited her for any additional fuel.)
There's also the issue of malfunctioning gas gauges. I once rented a truck at full. When I filled it back up (next door to the rental place) it took too much--and I found the needle pointing way past F. It took a while to argue the bill down to about what it should have been.