New rule against 'bait and switch' fees
#1
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New rule against 'bait and switch' fees
Just saw this on CNN:
http://www.cnn.com/2011/12/29/travel...html?hpt=hp_t3
'New rule requires airlines to include mandatory taxes and fees in advertised fares'. Finally! So sick of the international fees being hidden in searches =/
http://www.cnn.com/2011/12/29/travel...html?hpt=hp_t3
'New rule requires airlines to include mandatory taxes and fees in advertised fares'. Finally! So sick of the international fees being hidden in searches =/
#2
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Am I the only one who's having a head scratcher at WN's marketing person's quote:
HUH? Those LCCs have some pretty weak sauce objections to the rule.
"Forcing airlines to include taxes will also make air travel 'look' more expensive when in reality it's not," King wrote.
#3
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I've been scratching my head at the press articles that mention taxes but not fees such as fuel surcharges at all. The genuine taxes should be the same regardless of carrier and represent money not retained by the airline. This is very different from the miscellaneous required charges added by the airline to increase the ticket price without making it look like a more expensive ticket.
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#5
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Thread Alert
As this topic — based on a news source — is not specific to Delta Air Lines or the SkyMiles frequent flier loyalty program, the new home for this thread is now the Travel News forum.
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Regards,
Canarsie
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#6
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From the article:
The Department of Transportation rule requires airlines to include all mandatory taxes and fees in advertised fares.
...
consumers need to be able to see the entire price they need to pay to get to their destination the first time the airfare is presented to them
...
consumers need to be able to see the entire price they need to pay to get to their destination the first time the airfare is presented to them
#7
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This has been discussed countless times, it's not a new rule, it's the implementation of a rule that was passed in April of 2011, with quite a few threads discussing it over the past however many months.
The total price display I think is the least significant portion of it. While it would be nice to see the total price up front, it's really not a big deal to make the extra click or two to get the total price. Maybe somebody who has never traveled before thinks they can go to London for $99 each way and only have to pay $198 and needs to be told the real charge is much higher up front, but anybody else already knows it.
I think the other parts of it are way more significant, but of course the focus will be on the saving those extra mouse clicks.
The total price display I think is the least significant portion of it. While it would be nice to see the total price up front, it's really not a big deal to make the extra click or two to get the total price. Maybe somebody who has never traveled before thinks they can go to London for $99 each way and only have to pay $198 and needs to be told the real charge is much higher up front, but anybody else already knows it.
I think the other parts of it are way more significant, but of course the focus will be on the saving those extra mouse clicks.
#8
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I've been scratching my head at the press articles that mention taxes but not fees such as fuel surcharges at all. The genuine taxes should be the same regardless of carrier and represent money not retained by the airline. This is very different from the miscellaneous required charges added by the airline to increase the ticket price without making it look like a more expensive ticket.
It's about time that the change was made. What took them so long? Even twenty years ago, when taxes amounted to a small fraction of the fare, there was a case for including taxes and fees in quoting the fare. Now, taxes and fees, as a percentage of the fare have reached obscene proportions. Sometimes taxes and fees can be many times the base bare.
Last edited by Yaatri; Dec 30, 2011 at 9:19 am
#9
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The same baggage allowance and fees to apply throughout a passenger's trip
Will this provision apply to itineraries involving a foreign airline operating a segment between two foreign airports?
For example, DCA-DTW-CDG-DEL will the same baggage rules apply on CDG-DEL sector on Air France as those on DCA-DTW-CDG on Delta? Or, as Delta claims, the most restrictive rules will apply?
#10
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1. Taxes + Fees - This makes simple common sense and will make quick comparisons much easier, especially where taxes/fees jump because of multiple segments vs. non-stop. Back when there was one simple tax and no fees, the price quoted was the fare one paid to board the aircraft. There is no reason for that to change now that there are multiple taxes and all sorts of fees. If someone tells you that you can fly between AAA and BBB for $X,XXX, that's the amount you ought to pay.
2. DOT Vs. IATA baggage - The new DOT bag rules apply to "ultimate ticketed destination." Otherwise the April 2011 IATA rules apply. Thus, NRT-HKG on Carrier A connecting to HKG-ORD on Carrier B will have Carrier A rules apply all the way through even if Carrier A and B have different baggage rules.
A major consideration will be assuring that segments are on the same itinerary because that is what presumably lets Carrier B know that it can't collect different bag fees (or allow free bags) when accepting interlined baggage from Carrier A.
Long-term, like many rules designed to help consumers, the baggage aspect of the new disclosure rules will likely have the effect of greater transperency, but higher charges. Carriers will most likely harmonize their baggage policies and, to do so, reduce the number of free bags to an international standard. DL has already announced this for Silvers. I predict that others will follow suit over the next 9-12 months.
2. DOT Vs. IATA baggage - The new DOT bag rules apply to "ultimate ticketed destination." Otherwise the April 2011 IATA rules apply. Thus, NRT-HKG on Carrier A connecting to HKG-ORD on Carrier B will have Carrier A rules apply all the way through even if Carrier A and B have different baggage rules.
A major consideration will be assuring that segments are on the same itinerary because that is what presumably lets Carrier B know that it can't collect different bag fees (or allow free bags) when accepting interlined baggage from Carrier A.
Long-term, like many rules designed to help consumers, the baggage aspect of the new disclosure rules will likely have the effect of greater transperency, but higher charges. Carriers will most likely harmonize their baggage policies and, to do so, reduce the number of free bags to an international standard. DL has already announced this for Silvers. I predict that others will follow suit over the next 9-12 months.
#11
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Of course fees are covered. My point is that I have been seeing articles in the press, including highly regarded newspaps and international coverage, that mention taxes but not fees. I believe that disclosure of fees is the more significant portion of the legislation as taxes tend to be independent of the carrier as well as not under the control of the carrier and not accruing to the carrier.
#12
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Of course fees are covered. My point is that I have been seeing articles in the press, including highly regarded newspaps and international coverage, that mention taxes but not fees. I believe that disclosure of fees is the more significant portion of the legislation as taxes tend to be independent of the carrier as well as not under the control of the carrier and not accruing to the carrier.
#13
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The Delta.com site displays both the fare, and the total all-in price, from the very first fare display page. Works well.
The Southwest.com site gives you a grid showing only the base fares but, once you select the fare, the next screen shows the all-in price. Not as good of an implementation at Delta but not bad.
I recently did a rental car through Travelocity and that got me a grid with all of the different car and company options showing but the base per-day change and total rental charge in each box of the grid. Worked well.
What I don't want to see is the taxes hidden. I think we should know how much of what we are paying is going to taxes and other government fees. This is especially true in travel expenses as the percentage of taxes and government fees can be so much higher than what we're used to at the checkout register.
The Southwest.com site gives you a grid showing only the base fares but, once you select the fare, the next screen shows the all-in price. Not as good of an implementation at Delta but not bad.
I recently did a rental car through Travelocity and that got me a grid with all of the different car and company options showing but the base per-day change and total rental charge in each box of the grid. Worked well.
What I don't want to see is the taxes hidden. I think we should know how much of what we are paying is going to taxes and other government fees. This is especially true in travel expenses as the percentage of taxes and government fees can be so much higher than what we're used to at the checkout register.
#14
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Maybe I can go to EU again sometime in 2012. If I have enough money and will try to search a cheap fare and not too expensive at all. We want a real cheaper the reasonable fare is $500 to $600 R/T all-in. I don't want to get too extremely expensive.
#15
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1. Taxes + Fees - This makes simple common sense and will make quick comparisons much easier, especially where taxes/fees jump because of multiple segments vs. non-stop. Back when there was one simple tax and no fees, the price quoted was the fare one paid to board the aircraft. There is no reason for that to change now that there are multiple taxes and all sorts of fees. If someone tells you that you can fly between AAA and BBB for $X,XXX, that's the amount you ought to pay.
I agree that breaking down the fare into a dozen components does not benefit the customer at all. When you buy a bus ticket, from Washington, D.C. to New York, for example, they don't add every toll along the way to the quoted fare. Some buses are non-stop and some might stop in Baltimore and/or Philadelphia, which does not increase the fare even though facilities in Baltimore and Philadelphia re being used. It's the misconception. What the airline has to pay the airport, or the government is between the airline and the entity, I don't need to know that.
I wonder if the practice of not announcing total fare to the customer until the routing is finalised gives airlines anymore revenue than they would get if they just had one fare for a specific pair of cities regardless of routing.
2. DOT Vs. IATA baggage - The new DOT bag rules apply to "ultimate ticketed destination." Otherwise the April 2011 IATA rules apply. Thus, NRT-HKG on Carrier A connecting to HKG-ORD on Carrier B will have Carrier A rules apply all the way through even if Carrier A and B have different baggage rules.
A major consideration will be assuring that segments are on the same itinerary because that is what presumably lets Carrier B know that it can't collect different bag fees (or allow free bags) when accepting interlined baggage from Carrier A.
A major consideration will be assuring that segments are on the same itinerary because that is what presumably lets Carrier B know that it can't collect different bag fees (or allow free bags) when accepting interlined baggage from Carrier A.
Long-term, like many rules designed to help consumers, the baggage aspect of the new disclosure rules will likely have the effect of greater transperency, but higher charges. Carriers will most likely harmonize their baggage policies and, to do so, reduce the number of free bags to an international standard. DL has already announced this for Silvers. I predict that others will follow suit over the next 9-12 months.
TMI-Too much Information
TMC-Too much Confusion
TME-Too much extortion/expense
It's a simple thing. Consumer wants to fly from A-B and is wilin to pay the advertised fare. why make it complicated with TM-TICE?