Attitude? It's an ANSWER to the post. Speaking of ATTITUDE, this one is childish.

Yelling? Seriously, it's a capital letter, you'll survive.

As you're well aware, Flight Attendants are responsible for your lack of legroom, your seat assignment next to the lavatory, your bag in the back of the airplane, the weather, lack of food and not having your favorite drink, sorry, No Yoo-hoo. Yet, you'll hear a flight attendant apologize for all of these, on a daily basis.
That smile? you asked. It's out there, look for it.

Did you read the whole post before you snipped it? No, very clearly, you didn't and you seem, from your other posts in this thread in a mood to argue. I'm not taking the bait; I'm outta this thread.

YOU asked a "customer service" question. YOU got an answer. Clearly, because you didnt like the answer, it must be rude, right? Same thing happens on the plane. Because the F/A isnt smiling, she must be a ......
Seriously, smile right now. Now HOLD THAT, FOR SAY, 14 HOURS. (unrealistic, isnt it?)
Most F/A's enjoy their jobs, sure, there's that 5% that have "burn out", but doesnt every job?
YOU asked about interaction with the "customer". You got an answer. F/A's can be a verbal punching bag for management mistakes. ie. service changes, fees, Freq. flyer program reductions, etc. I hear F/A's actually apologize for safety! (Are you kidding me?) I'm sorry, but you have to turn that off now. I'm sorry, but you're bag is too big.
And, trust me, F/A's are NOT looking for sympathy. (Before a rush of replies hit this thread) Nor, do they care what you think of their occupation. Sure, they defend themselves online, but who wouldnt from the constant RIDICULE.

here is the first article
 

6 Confessions of an AA FA

Let me know what you guys think!

I am working on the other, longer interview!

I posted my comments of your article on your site.

It's great, but I don't think of these things as confessions. They seem more like FYI's. When I saw the title of "confessions", I thought she/he was going to tell us some things they had either gotten away with, juicy things they learned about passengers or internal policies that we shouldn't know about.

Since when has the call button been for emergencies? I recently had an FA tell us that if we needed him for anything to use the call button. Perhaps they should let the passengers in on that secret. These days I don't know whether to go to the galley for myself or not. The rules seem to change daily. Maybe, they tell the cattle class that it's for emergencies, so they aren't running up and down the isles to give out water.

thanks for the comments....

it is nice to see the POV of someone on the other end of the spectrum, even though no one here agrees with most of the stuff said!

I guess the main thing is that rules are always changing.. and it seems to be based on the FA and not the company!!


I started a thread in the AA forum and will continue to post there ... I am working on a full blown interview with the FA and will post the first part in the coming days!

stay tuned! some of the things i heard where shocking!

(and I tend to stay away from juicy stuff as I dont think airlines need more gossip!)

American Airlines Flight Attendant No Holds Barred
 

American Airlines Flight Attendant No Holds Barred

Some may remember the "6 Confessions" article I posted about 6 months ago. Here is the rest of the interview. I learned a lot and hopefully you guys will too!

Note: I never got a response about the FA button being for emergencies only, sorry!

I guess I just didn't get much out of that interview.

Longer servicing periods is a big concern for him/her, well...and me.

Terms like "no holds barred" and "6 Confessions" usually imply there will be some new and interesting information. I'm not sure you've delivered on either count.

What an embarassing article. This person should NOT be an FA. She sounds miserable and bitter.

But, aren't most FAs this way? There are maybe a handful of FA's I've encountered that aren't miserable and bitter...

No,they're not. People who seem to generally encounter miserable and/or bitter people are probably looking in the wrong place for the cause.

Cheers.