Issues involving children very near 2-year-old age cutoff
#16
Join Date: Jun 2005
Location: IAD
Programs: UA 1K, Marriott Gold, Global Entry, TSA Pre✓
Posts: 707
Yes, why not contact Iberia? I would be surprised if a seat doesn't open up on your flight home. You are just going to have to pay for it. It's possible they will take pity on you and let you change your family's flight home to a different date where there is better ticket availability.
Why do you think the airline should make an exception for you because you didn't read the rules?
#17
Join Date: Feb 2011
Posts: 312
We did have this happen once. The mother was going home and her baby turned two during the visit. She didn't speak English. It was obvious that she wasn't trying to get away with anything. She just didn't know. The ground agents scrambled around and managed to get her child a free seat. Totally against the rules but we felt so badly for her!
#18
Join Date: May 2011
Programs: US Gold, SPG Gold, Fairmont Premium
Posts: 100
I agree, although I've had horrible customer service experiences with Iberia and just don't think they'd take the same approach. The OP in this situation is most likely going to have to pay for another ticket....or two. If he wants to fly out with his family on the same day and the flight is sold out then he'll have to consider another airline if Iberia doesn't have another flight out to his destination that day...with available seats.
Sorry OP! You and your family will get home, you just might have to pay a hefty price for another ticket or two. I suggest you go to the airport with your frequent flier numbers and knowledge or how many miles you have in your accounts. Maybe you can get one ticket with points if you have enough. Another idea is getting internet access (at a business center, for example, if you don't have a phone with international data) and skype with airline customer service agents in the US (if you have limited Spanish fluency) to see if you can resolve this before getting to the airport.
It would be helpful if airline computer systems had an alert when a customer pays for a ticket for an adult with an infant in arms. I doubt there are many passengers each year that come across this 2nd birthday mid-travel, but it would sure help avoid situations like this and keep passengers with kids informed of this important requirement.
Good luck and let us know what happens. Maybe Iberia customer service has turned a new leaf? (.....with the current economy, i really doubt it but there's always hope!)
Sorry OP! You and your family will get home, you just might have to pay a hefty price for another ticket or two. I suggest you go to the airport with your frequent flier numbers and knowledge or how many miles you have in your accounts. Maybe you can get one ticket with points if you have enough. Another idea is getting internet access (at a business center, for example, if you don't have a phone with international data) and skype with airline customer service agents in the US (if you have limited Spanish fluency) to see if you can resolve this before getting to the airport.
It would be helpful if airline computer systems had an alert when a customer pays for a ticket for an adult with an infant in arms. I doubt there are many passengers each year that come across this 2nd birthday mid-travel, but it would sure help avoid situations like this and keep passengers with kids informed of this important requirement.
Good luck and let us know what happens. Maybe Iberia customer service has turned a new leaf? (.....with the current economy, i really doubt it but there's always hope!)
#20
Join Date: Feb 2013
Posts: 18
Under 2 on outbound, 2 years old on inbound
Is there any way for my toddler to travel as a lap infant outbound and then just buy a separate return ticket as 2 year old? Or can you not book a 2 year old a ticket in it's own itinerary?
Also, if we just have to book him a ticket, do any airlines do discount fares for young children?
Thanks!
Also, if we just have to book him a ticket, do any airlines do discount fares for young children?
Thanks!
#21
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,906
Is there any way for my toddler to travel as a lap infant outbound and then just buy a separate return ticket as 2 year old? Or can you not book a 2 year old a ticket in it's own itinerary?
Also, if we just have to book him a ticket, do any airlines do discount fares for young children?
Thanks!
Also, if we just have to book him a ticket, do any airlines do discount fares for young children?
Thanks!
Yes many airlines discount international tix for kid - just price it.
#22
Join Date: Mar 2006
Location: France
Programs: United Plus
Posts: 1,761
I heard Lufthansa did too.
It all depends on the airline you're flying (beware of code-shares!) The air authority of the country varies. On U.S. aircraft, a child has to have his or her own seat after the second birthday, no exceptions.
Some airlines allow for a lap baby on the way over and a "child" discount for a seat on the way back after the second birthday.
Recently a poster flew Iberia with a lap baby who turned two during the trip. Iberia's rules actually require a real seat going both ways!
This information should be on your airlines' webpage. As the Iberia passenger found out, when you book, you may not necessarily get any sort of pop-up or block if you book incorrectly so look it up first instead.
It all depends on the airline you're flying (beware of code-shares!) The air authority of the country varies. On U.S. aircraft, a child has to have his or her own seat after the second birthday, no exceptions.
Some airlines allow for a lap baby on the way over and a "child" discount for a seat on the way back after the second birthday.
Recently a poster flew Iberia with a lap baby who turned two during the trip. Iberia's rules actually require a real seat going both ways!
This information should be on your airlines' webpage. As the Iberia passenger found out, when you book, you may not necessarily get any sort of pop-up or block if you book incorrectly so look it up first instead.
#23
Join Date: Sep 2009
Location: somewhere other than home
Programs: DL gold, Marriott Platinum, UA silver
Posts: 240
I have booked a child on their own PNR. I just choose adult from the drop down menus. None of the airlines we have flown give child or infant discounts so it hasn't mattered how I book them. I just input the correct birthday where required.
#25
Join Date: Dec 2004
Programs: WN, DL, UA, AA, Hilton, Marriott, IHG
Posts: 1,303
You don't mention where you are flying, but the truth is, it may be cheaper to buy a round trip ticket than a one way ticket. A lot depends on the market. Plus if the child is that close to their second birthday, you are going to be a lot more comfortable with him/her in own seat rather than in lap- speaking from experience here!
You are allowed to purchase the 2 year old their own itinerary. How much explaining you'll have to do that they aren't *really* unaccompanied may depend on the airline/agent/etc.
You are allowed to purchase the 2 year old their own itinerary. How much explaining you'll have to do that they aren't *really* unaccompanied may depend on the airline/agent/etc.
#27
Join Date: Apr 2006
Location: BOS-TLV
Programs: Lots of them, no status
Posts: 1,318
You don't mention where you are flying, but the truth is, it may be cheaper to buy a round trip ticket than a one way ticket. A lot depends on the market. Plus if the child is that close to their second birthday, you are going to be a lot more comfortable with him/her in own seat rather than in lap- speaking from experience here!
You are allowed to purchase the 2 year old their own itinerary. How much explaining you'll have to do that they aren't *really* unaccompanied may depend on the airline/agent/etc.
You are allowed to purchase the 2 year old their own itinerary. How much explaining you'll have to do that they aren't *really* unaccompanied may depend on the airline/agent/etc.
#29
Join Date: Dec 2004
Programs: WN, DL, UA, AA, Hilton, Marriott, IHG
Posts: 1,303