United Airlines insisted I change my baby on toilet seat or bathroom floor!
#1
Original Poster
Join Date: Jul 2011
Posts: 2
United Airlines insisted I change my baby on toilet seat or bathroom floor!
July 5 traveling from Dulles to LAX with my husband and 19 month old daughter on a full flight my family suffered a horrible experience.
Midway through the flight my daughter required a diaper change, at which point we took our baby to the restroom only to discover there was no changing table. Directly outside of the restroom was a flat padded bench that was not in use, which made sense as the logical place to do a quick change. As I was preparing the area, a stewardess came flying around the corner saying that I was not allowed to use the bench that it was against FAA policy, I looked at her confused and asked where to change my baby. The response I got was something no parent or caretaker should receive, she told me my two options were the top of a toilet seat (which at this time was clogged with feces) or the bathroom floor! I was appalled/hurt to say the least and refused to do either. Her compromise to me was giving me a trashbag to lay on the floor outside of the bathroom.
I am posting this in hopes for a change. It breaks my heart to think of the bacteria and worse our precious babies could be exposed to.
Midway through the flight my daughter required a diaper change, at which point we took our baby to the restroom only to discover there was no changing table. Directly outside of the restroom was a flat padded bench that was not in use, which made sense as the logical place to do a quick change. As I was preparing the area, a stewardess came flying around the corner saying that I was not allowed to use the bench that it was against FAA policy, I looked at her confused and asked where to change my baby. The response I got was something no parent or caretaker should receive, she told me my two options were the top of a toilet seat (which at this time was clogged with feces) or the bathroom floor! I was appalled/hurt to say the least and refused to do either. Her compromise to me was giving me a trashbag to lay on the floor outside of the bathroom.
I am posting this in hopes for a change. It breaks my heart to think of the bacteria and worse our precious babies could be exposed to.
#3
FlyerTalk Evangelist
Join Date: Nov 2005
Location: Phoenix, AZ
Programs: AA Gold AAdvantage Elite, Rapids Reward
Posts: 38,322
Can yoiu tell me more specifically? What is happening your daughter who did not have diaper change during in-flight. I wasn't sure why they change the policy? You didn't put her in the diaper table. Can you wait for landed in LAX go to family restroom to change her diapers.
#4
Join Date: Jun 2011
Location: IAD
Posts: 13
July 5 traveling from Dulles to LAX with my husband and 19 month old daughter on a full flight my family suffered a horrible experience.
Midway through the flight my daughter required a diaper change, at which point we took our baby to the restroom only to discover there was no changing table. Directly outside of the restroom was a flat padded bench that was not in use, which made sense as the logical place to do a quick change. As I was preparing the area, a stewardess came flying around the corner saying that I was not allowed to use the bench that it was against FAA policy, I looked at her confused and asked where to change my baby. The response I got was something no parent or caretaker should receive, she told me my two options were the top of a toilet seat (which at this time was clogged with feces) or the bathroom floor! I was appalled/hurt to say the least and refused to do either. Her compromise to me was giving me a trashbag to lay on the floor outside of the bathroom.
I am posting this in hopes for a change. It breaks my heart to think of the bacteria and worse our precious babies could be exposed to.
Midway through the flight my daughter required a diaper change, at which point we took our baby to the restroom only to discover there was no changing table. Directly outside of the restroom was a flat padded bench that was not in use, which made sense as the logical place to do a quick change. As I was preparing the area, a stewardess came flying around the corner saying that I was not allowed to use the bench that it was against FAA policy, I looked at her confused and asked where to change my baby. The response I got was something no parent or caretaker should receive, she told me my two options were the top of a toilet seat (which at this time was clogged with feces) or the bathroom floor! I was appalled/hurt to say the least and refused to do either. Her compromise to me was giving me a trashbag to lay on the floor outside of the bathroom.
I am posting this in hopes for a change. It breaks my heart to think of the bacteria and worse our precious babies could be exposed to.
Sorry, I don't mean to sound cold or uncaring, but I've changed a couple million diapers on my two sons and as I recall neither of them really gave a hoot where it happened. I'm not seeing what the issue is here.
#5
Join Date: Nov 2010
Location: CMH
Programs: Delta Gold Medallion, United
Posts: 433
Can yoiu tell me more specifically? What is happening your daughter who did not have diaper change during in-flight. I wasn't sure why they change the policy? You didn't put her in the diaper table. Can you wait for landed in LAX go to family restroom to change her diapers.
All I can say to the OP is at least they gave you a trash bag and I hope you write UAL directly as to installing changing tables in the lavs.
#6
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Somewhere between here and there...
Programs: WWF, Appalachian Mountain Club
Posts: 11,595
What ever did people do without changing tables?
Having changed a diaper or two myself, I'd be more horrified to offend other pax with my baby's stinky diaper than using the toilet seat. That's what antibacterial wipes are for. Also, there's more than one lav. Find the one that's not full of feces.
Sorry, OP, but I think you'll find limited sympathy here.
Having changed a diaper or two myself, I'd be more horrified to offend other pax with my baby's stinky diaper than using the toilet seat. That's what antibacterial wipes are for. Also, there's more than one lav. Find the one that's not full of feces.
Sorry, OP, but I think you'll find limited sympathy here.
#7
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Newport Beach, California, USA
Posts: 36,062
The FAs were completely correct. It is selfish, gross, unsanitary and even dangerous (to passengers with compromised immune systems and other health issues) to change a baby on the "bench." If you can't manage a change in the lav (and if you can't check ahead to ensure that there is an acceptable place to change your baby), then don't fly. I can't imagine why you would think a public changing on a seat used by the flight attendants (which is what the "padded bench" is) is remotely acceptable.
Oh, and welcome to FlyerTalk.
Oh, and welcome to FlyerTalk.
#9
Join Date: Jun 2005
Location: Houston
Programs: CO Platinum
Posts: 283
While I agree that UA should have at least one lav with changing tables (isn't it usualy the front lav), that doesn't mean you should contaminate the FA's seat, other pax's seats or even the tray table--some people use that for eating.
#10
Suspended
Join Date: Dec 2010
Posts: 3,728
You don't carry a changing pad in the diaper bag? You simply expect that wherever you go, there will always be a convenient and clean surface on which you can change your baby that won't expose other people to stinky diapers or bacteria?
(I've got a three-month-old. The diaper bag has a padded changing surface packed in it, with a stack of disposable covers to be used.)
#11
Join Date: Nov 2005
Programs: Chick-Fil-A Red, Wawa, Red Cross blood donor
Posts: 4,824
What more do you need to know?
The OP said there wasn't one.
That's 2-3 hours of sitting in a dirty diaper. Yes, it happens, but most parents would want to change that diaper right away. Would you want to sit in a dirty diaper for that length of time?
Originally Posted by N830MH
You didn't put her in the diaper table.
Originally Posted by N830MH
Can you wait for landed in LAX go to family restroom to change her diapers.
#13
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
Barring any unknown disability, a 19 month old can usually stand. For my boys, we learned to change them standing up.
#14
Original Poster
Join Date: Jul 2011
Posts: 2
I'm sorry that I did not make it clear in my OP that I DO carry around a clean cushy blanket to use for public changes. She is a toddler and would not fit on a toilet seat, nor will I put her on on my seat on a packed flight. I WAS prepared for a quick, clean change. If you think by quickly changing my young child on a bench on her blankie over a filthy toilet or urine soaked floor, or the seat of my packed flight is wrong, then I have to question your judgement. I was put on this flight by American and will not fly United again!
#15
Join Date: Nov 2005
Programs: Chick-Fil-A Red, Wawa, Red Cross blood donor
Posts: 4,824
You have to understand, one of the cardinal rules of folks are here is to "be prepared". And newbies whose first post is a complaint often don't get the benefit of the doubt. So welcome to FT!
I bet you will.
Originally Posted by JessKasha
I was put on this flight by American and will not fly United again!