Thrifty at SYR hidden charges

 
Old Mar 6, 14, 10:19 pm
  #1  
Original Poster
 
Join Date: Jan 2012
Posts: 582
Thrifty at SYR hidden charges

Slammed with extra hidden unexplained fees unless you object. Tripsaver charge added, 4.99 + taxes per day, for roadside assistance. Credit card usage fee of 3% also!
fpmurphy is offline  
Old Mar 14, 14, 3:30 pm
  #2  
Original Poster
 
Join Date: Jan 2012
Posts: 582
So, I complained about the TripSaver change of nearly $50 when I returned the rental at SYR. The charge was removed.

Was told by the agent that the owner of this Thrifty franchise mandates that his agents add Tripsaver insurance irrespective of whether customer asks for it or not - unless customer presents a AAA card (which is not asked for, by the way).
fpmurphy is offline  
Old Mar 25, 14, 12:34 pm
  #3  
Moderator: Avis and Rental Cars
 
Join Date: Oct 2006
Programs: US Platinum, United 1k, HHonors Diamond, Avis CC, Priority Club Platinum, Marriott Gold
Posts: 7,537
Originally Posted by fpmurphy View Post
So, I complained about the TripSaver change of nearly $50 when I returned the rental at SYR. The charge was removed.

Was told by the agent that the owner of this Thrifty franchise mandates that his agents add Tripsaver insurance irrespective of whether customer asks for it or not - unless customer presents a AAA card (which is not asked for, by the way).
Complain to Thrifty HQ? Or Better Business Bureau?
IAHtraveler is offline  
Old Mar 28, 14, 7:05 pm
  #4  
Original Poster
 
Join Date: Jan 2012
Posts: 582
Originally Posted by IAHtraveler View Post
Complain to Thrifty HQ? Or Better Business Bureau?
Emailed complaint to Thrifty HQ. Never got a reply. Thrifty agent at SYR removed the change when I complained about it upon returning the vehicle and threatened to report it to New York AG.
fpmurphy is offline  
Old Mar 28, 14, 7:35 pm
  #5  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 42,859
Threatening a complaint and then not following through is exactly what these guys count on. If you said that you are going to do it and haven't done it yet, that's on you.
Often1 is offline  
Old Apr 3, 14, 11:50 pm
  #6  
 
Join Date: Feb 2007
Posts: 123
http://www.flyertalk.com/forum/thrif...rip-saver.html You might find some useful info here. Looks like SYR picked up some tips from SLC where it has been going on for years.
mmmgood is offline  

Thread Tools
Search this Thread