Confirmed web booking and no car available

 
Old Feb 23, 14, 3:16 pm
  #1  
Original Poster
 
Join Date: Nov 2009
Location: Home:HKG formerly YYZ Business: ATL, PVG, PEK, CAN, SZX, MNL, SIN, KUL
Programs: CX, DL, Nexus/GE, APEC
Posts: 9,593
Confirmed web booking and no car available

I average 60 rental days/yr with Thrify fo business and pleasure.

I had twice due to late arrival at destination airport where Thrifty was out of cars. Once I was given a Caddy CTS upgrade from a compact and another time they got me a similar car with Budget at the same rate.

However within the last year, three times when I needed an extra car locally for two weddings and a funeral there was no car available:

Last August I was bounces around them, discount and enterprise for 4 hours without resolution day before wedding.
Yesterday got call at 9 for a confirmed 10am booking to inform me there were no car available anywhere and they could not do anything more leaving me high and dry. I had to borrow a car from a friend who carpool for the weekend with hs wife.
Last November for a family funeral with out of town relative I was left again without a car morning of the funeral and had to pay extra $450 for an extra car from funeral home.

This has never happened before since I gave Thrifty the majority of my car/truck rental business in 2008. What is the recent experience of others at non-airport locations?
tentseller is offline  
Old Feb 26, 14, 7:12 pm
  #2  
 
Join Date: Oct 2009
Location: ATL Lost Luggage
Programs: Kettle with Kryptonium Medallion Tags
Posts: 5,261
Originally Posted by tentseller View Post
What is the recent experience of others at non-airport locations?
I was once picking up a rental at the downtown Atlanta location when a half-dozen drivers (Thrifty employees) walked in -- the airport location had sent them to drive cars to the Airport location despite the downtown location not having any to spare. (I'd heard the downtown location's side of a phone conversation a few moments earlier, during which the airport apparently told downtown that the drivers were already on their way.)

The agent doing my paperwork told me I was lucky that I was already there!

Last edited by RatherBeOnATrain; Feb 26, 14 at 7:16 pm Reason: clarity
RatherBeOnATrain is offline  

Thread Tools
Search this Thread