First time renting, need your help

 
Old Jul 5, 13, 8:49 pm
  #1  
Original Poster
 
Join Date: Jul 2013
Posts: 5
First time renting, need your help

Hello,
I will be renting a vehicle for the first time so I have a few questions I was hoping someone could answer:
1) before picking up my car , I believe they hand me a inspection sheet to note any prior damages to the vehicle. When I do this will there be a rental agent with me? Is he supposed to sign the paper after verifying the damage. Should I take videos/pictures of the vehicle or is a copy of the inspection paper enough for me?

2) upon returning the vehicle, will the rental agent look for any damages at that time or will this be done after I leave. I ask because I heard horror stories where some people were charged for damages after few days of returning the vehicle. So is it advisable to photograph the vehicle after returning it?

3)an other tips?

thanks!!

fyi= i am using thrifty rentals::: I heard they are strict about keeping gas receipt when you return the car. If not they charge some fee, seems crazy. I hope after Hertz bought Thrifty their customer service has improved!!
shovad is offline  
Old Jul 5, 13, 10:48 pm
  #2  
 
Join Date: Mar 2010
Location: YUL
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most large location seem to be ok...

but look at your paper, when you get your car he will most likely do the go around with you. and you make sure you go thru all the damage. and it should be marked on the paper. Once you sign the paper you are responsible to keep the car's condition until return.

During return, they will do the same go around. If you are extra parnoid(some do, do a video camera go around, and take pictures.) I have rented Thrifty a few times before at airport and I do not have any issue.
Belinik is offline  
Old Jul 24, 13, 5:55 pm
  #3  
 
Join Date: Mar 2012
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Originally Posted by Belinik View Post
most large location seem to be ok...

but look at your paper, when you get your car he will most likely do the go around with you. and you make sure you go thru all the damage. and it should be marked on the paper. Once you sign the paper you are responsible to keep the car's condition until return.

During return, they will do the same go around. If you are extra parnoid(some do, do a video camera go around, and take pictures.) I have rented Thrifty a few times before at airport and I do not have any issue.
Although Belinik points out some points, Its actually your responsibility to check the rental car BEFORE you even MOVE it. I emphasize that because the agent sees many cars a day and you can't depend on them to check every single detail. You should take pics & video which is a lot more reliable (physical evidence) than just a summary or detail of damage on paper. This is an excerpt from a different post from the Dollar thread (which still applies)

Originally Posted by am1108 View Post
There are no stupid questions, especially when it comes to rental car.

You can expect to pay 20-25% more in taxes & fees for a rental car than the "base" price

You will be assesed a young drivers fee $15-$25 depending on the local policies since it can be different wherever you go. My suggestion is to compare rates. Most of the time im going to Hertz since they have the 144314 CDP (discount code) that waives fees for underage drivers 20-24. If you want to register an additional driver that is underage just ask the local rental car company. Also if you are a Hertz #1 Gold member your fees are waived for underage drivers and I think you can add an additional driver at no cost, but im not sure.

Ok, so with insurance be very careful. Your car insurance may cover rental car damage but you have to ask your insurer about this benefit as not all policies cover rental cars. Your credit card may give you LDW/CDW which is insurance that covers the car, but it might be Secondary which means that your regular car insurance would have to be "exhausted" (all used up) for the Secondary coverage to kick in. or if you dont have any insurance your the Secondary becomes the Primary insurance.

On a side note: Your credit card might not cover "loss of use". Loss of use- means that the rental car company is still charging you for the number of days it takes to fix the car; so basically you are still renting it. The way to avoid this is to buy LDW/CDW or if your card includes loss of use then you are safe from that.

Also even if your insurance or credit card has LDW coverage, it usually does not apply to anything thats higher than a Premium car or Mid Size SUV. Again you have to check with the companies to see what is the limit in car class.

LDW/CDW Loss Damage Waiver/Collision Damage Waiver- Covers the rental car against accidents
SLI Supplemental Liability Insurance - 3rd Party Damages i.e. If you hit another car or run into a building you would be covered under this insurance
ROADSIDE- Is basically roadside assistance and covers tires that LDW does not cover and towing, etc.
PAE - Personal Accident Insurance - Covers the driver and passengers of the car against Death or injuries
UMP - Uninsured Motorist Protection - If a Uninsured motorist hits you UMP would pay for the damages and medical bills etc. This one is usually bought with PAE

There might be other coverages, but these are the basic ones.

My suggestion is to at least have Loss Damage Waiver with every rental in some form (Credit Card, buy from Rental Company, etc.) , but its really up to your discretion on what coverages you should take.

Not that you should be paranoid, but renters of many car companies have reported that they got hit with a claim, even well after the car was returned. Just remember that you should look the car over before you get in it (which is one common mistake that a lot of people do) Also read the fine print of the reservation to avoid having to find an alternate mode of transportation. I.E. A lot of rental car companies hold some of your available credit until you return the car, every company does this differently so beware.

Just make sure you jump through all of the hoops (rules/regulations) and you'll be fine. But have a great time renting and welcome to FT!

Last edited by ua653flyer; Jul 24, 13 at 6:02 pm
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