Thrifty really knows how to drive customers away
Jun 20, 2013, 1:51 pm
#16
Join Date: Oct 2006
Posts: 7
I'm sure if you had specifically asked about re-activating your account, they probably(?) would have passed along that information.
Then again, it is Thrifty, so, who knows.
Jun 21, 2013, 1:41 am
#17
Join Date: Oct 2008
Location: YYJ
Programs: Aeroplan, Priority Club, National Exec Elite, Hertz #1 Gold, Avis First, Thrifty Bluechip
Posts: 1,924
According to the statement quoted on my local news radio, this was "an offer intending for Thrifty's top customers". So, basically they just revealed who they consider to be high value and who they don't. WELL DONE!
I was in the boat of knowing I hadn't done enough rentals, but thought maybe it was a promo since I had just done a rental for the first time in ages.
Also for what it's worth, round the parts where I was raised people kept their word no matter what. Just sayin'.
I was in the boat of knowing I hadn't done enough rentals, but thought maybe it was a promo since I had just done a rental for the first time in ages.
Also for what it's worth, round the parts where I was raised people kept their word no matter what. Just sayin'.
Jun 22, 2013, 3:10 pm
#18
Join Date: Apr 2007
Location: SEA
Programs: AS MVP, Hhonors Gold, National Executive, Identity Gold, MLife Gold
Posts: 2,687
Jul 15, 2013, 11:58 pm
#19
Join Date: Oct 2008
Location: YYJ
Programs: Aeroplan, Priority Club, National Exec Elite, Hertz #1 Gold, Avis First, Thrifty Bluechip
Posts: 1,924
I have actually. It's not the mistake that bothers me so much as how poorly it was handled. As far as keeping their word as I said previously, I certainly don't expect them to give every erroneous e-mail recipient a free rental day. But they could've acknowledged their mistake by offering a time-limited offer like a free upgrade or free day on a 3/5 day rental. That would at least give the impression of them giving something up for their mistake and minimal cost to the company (i.e. people might have been getting a free upgrade that day anyways).
Jul 28, 2013, 1:17 pm
#20
Join Date: Jan 2010
Location: LAX - san fernando valley, CA
Programs: DL PM, Alaska Gold MVP, Expedia Elite Plus, Amex Reserve.
Posts: 1,156
People always expecting the world for free.